Jobs in the United States

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Added 1 min ago
Critical Facilities Lead Engineer
Salute Inc.
Cheyenne, WY · Greeley, CO · Fort Collins, CO
…sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Critical Facilities Engineer III to join…
Added 2 mins ago
TN
The North Face: Assistant Manager - Las Vegas Premium Outlets
The North Face
United States
- $22.68 to $34.02 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 2 mins ago
TN
The North Face: Supervisor - Grapevine Mills
The North Face
United States
- $17.5 to $24 USD / hour
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 3 mins ago
Senior Product Owner, Clinical
Humana Government Business, Inc.
Remote, United States
As part of the prioritization process, the Senior Product Owner is responsible for preparing and participating in for Program Increments. This includes briefing the Product Manager and/or…
Added 3 mins ago
Medicare Field Sales- Bucks
Humana MarketPOINT, Inc.
Bensalem, PA · Levittown, PA
This is a field-based role, and you must live in the designated territory to serve their local community · Must reside in the designated local territory to effectively serve the community
Added 3 mins ago
Medicare Field Sales- Carbon
Humana MarketPOINT, Inc.
Palmerton, PA
This is a field-based role, and you must live in the designated territory to serve their local community · Must reside in the designated local territory to effectively serve the community
Added 3 mins ago
Medicare Field Sales- Pike
Humana MarketPOINT, Inc.
Milford, PA · Matamoras, PA
This is a field-based role, and you must live in the designated territory to serve their local community · Must reside in the designated local territory to effectively serve the community
Added 3 mins ago
Manager 2, Software Engineering - Virtual Expert Platform
Intuit
San Diego, CA
4+ years of experience as a people manager or established technical leader of software engineering teams that have delivered customer-facing or compliance-critical software products.
Added 3 mins ago
Specialty Assistant Store Manager
HOME DEPOT U.S.A., INC.
United States
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
Added 3 mins ago
Events Manager, Off-Shelf Merchandising
HOME DEPOT U.S.A., INC.
United States
…other colleagues and demonstrate initiative, mature judgment, customer service orientation, and ability to anticipate needs of the organization; leverages…
Added 3 mins ago
Merchandising Assistant Store Manager
HOME DEPOT U.S.A., INC.
United States
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot.…
Added 3 mins ago
Assistant Store Manager - Specialty
HOME DEPOT U.S.A., INC.
United States
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
Added 3 mins ago
Securities Services Operations Associate
UMB Bank
Kansas City, MO
…Securities Services Operations Associate Senior assists the manager with wire reviews for other members on the team and are more involved in reconciliations for UMB clients. They are also…
Added 4 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - PA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - OH
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - IN
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
Supervisor, Field Sales (Starlink) - CA
SpaceX_Global
Remote, United States
Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly
Added 4 mins ago
LR
Sales Manager
LZB Retail, Inc.
San Bernardino, CA
- $22 USD / hour
Are you a driven sales leader who knows how to motivate a team, build customer relationships, and deliver results? Join La-Z-Boy as a Sales Manager and take the lead in driving store sales…
Added 5 mins ago
Store Manager - Cedar Hill
Fine Wines & Spirits of North Texas LLC
United States
As Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will manage…

Cayuse Holdings

Computer User Support Specialist, SME

Saint Louis, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Posting language: English

Original job description

Summary

Overview

The Work

The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

+ Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.

+ Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.

+ Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.

+ Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.

+ Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.

+ Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.

+ Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.

+ Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.

+ Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.

+ Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.

+ Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.

+ Other duties as assigned.

Qualifications

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

+ Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.

+ A minimum of eight (8) years of professional, directly applicable IT technical support experience

+ Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).

+ Current 8570 IA Computing Environment (CE) certification.

+ Experience providing end-user support in a government environment

+ Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.

+ Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.

+ Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.

+ Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.

+ Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.

+ Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.

+ Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs

+ Secret Clearance is required.

+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

+ Must possess problem-solving skills.

+ Exceptional communication skills, both oral and written

+ Ability to respond effectively to customers with a sense of urgency.

+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.

+ Highly motivated with the ability to handle and manage multiple tasks at any one time.

+ Ability to forge new relationships, individual and teaming in nature.

+ Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

+ Medical, Dental and Vision Insurance; Wellness Program

+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

+ Short-Term and Long-Term Disability options

+ Basic Life and AD&D Insurance (Company Provided)

+ Voluntary Life and AD&D options

+ 401(k) Retirement Savings Plan with matching after one year

+ Paid Time Off

Reports to: Program Manager

Working Conditions

+ Professional office environment, with the ability to work onsite in the main office.

+ Must be physically and mentally able to perform duties extended periods of time.

+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

+ Must be able to establish a productive and professional workspace.

+ Must be able to sit for long periods of time looking at computer screen.

+ May be asked to work a flexible schedule which may include holidays.

+ May be asked to travel for business or professional development purposes.

+ May be asked to work hou...

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Jobs in the United States