Laboratory Client Support Associate

Facility: Sisters of Charity Hospital

Shift: Shift 2

Status: Part Time w/Benefits FTE: 0.800000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Hours:

12:00(Noon)- 6:00pm

Summary:

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.

Responsibilities:

EDUCATION

• High School diploma or GED
• Associates degree preferred

EXPERIENCE

• Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY

• Possess excellent communication skills – written, oral, and interpersonal
• Clear understanding of medical terminology
• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
• Customer service skills as demonstrated in current or previous job experience, documented training/in-services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques

WORKING CONDITIONS

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs