Property Manager/General Manager

Job Summary This position is responsible for providing leadership and direction to associates at assigned property. Ensuring all support corporate mission and understanding roles in achieving established goals. Remain in good standing with agencies associated with property regulatory agreements. Responsible for all phases of property operations, including, but not limited to, the general administration and maintenance of the property; direction and control of all personnel and resources to the end that the property is always maintained in good physical condition with a stabilized fiscal operation, providing excellent customer service to residents.

Job Duties/Responsibilities

Resident Relations:

• Creates a positive, welcoming, supportive environment for residents, visitors, and property associates.
• Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level.
• Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.
• Assure the availability of "on call" for emergencies that require supervisor authority.
• Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.
• Assure adherence to community policies, implement policy-based sanctions up to and including evictions.
• Submit data to create notices for non-compliance actions to the Legal Administrator.
• Crosstrain with the Assistant Property Manager to ensure that the property functions properly in your absence as applicable.
• Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments.
• Utilize maintenance software programs to enter and track work orders and regularly review maintenance reports. Keep all records as required and provide corporate reports.
• Monitors and documents security events, maintenance issues and problematic visitor and resident behavior.

Staff Relations:

• Establishes and maintains regular daily office hours, ensuring adequate coverage.
• Evaluate associates’ performance, including the completion of annual performance reviews.
• Supervise and be responsible for the work performed by all staff members under your direction.
• Maintain positive communication daily with Service staff on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with Case Management/Activities Coordinator, if applicable.
• Support Maintenance Staff with training, supervision, and tools to carry out responsibilities in a competent, professional manner.
• Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards.

Property Program Duties:

• Screens, reviews, and approves all applications for submission to corporate.
• Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements.
• Follow up on annual re-certifications/renewals after notifications have been sent.
• Schedule and perform certification appointments with applicants and residents.
• Inspects apartments for move-in condition annual inspections and(pre-inspection), turnover status.
• Prepare move-in files for new residents.
• Assist the Affordable Team in the resolution of discrepancies from certification corrections, and documentation of the resolution in accordance with program requirements.
• Assist with the preparations for the annual audits and inspections.
• Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Regional Operations Manager immediately and prepare Incident reports.
• Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
• Work with Regional Maintenance Manager in negotiations with outside vendors in such diverse areas as construction, HVAC, plumbing, roofs, landscaping, floor covering, electrical appliances, elevators, gates, etc.

Education/Experience:

Two years’ property management experience with two or more years’ experience in multi-family property management, including direct supervision of others and direct client services. Experience with the homeless population and affordable housing, HUD, USDA/RD & LIHTC preferred.

Certificates/Licenses: To perform this job successfully, an individual must acquire a LIHTC/HUD/USDA RD certification within 1 year of hire (employer paid) applicable to property. A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.