Learning and Development Specialist III

Job Summary This position is responsible for conducting training needs assessments, developing training programs, managing training budget, creating training materials, training managers and supervisors, organizing training events, evaluating training effectiveness, collaborating with HR staff, and working on conflict resolution, all in alignment with CCEW core values and strategic priorities. Developing and implementing supervisor and new leader training programs, monitoring training completion and efficacy, ensuring confidentiality of client information, and adhering to agency policies and CCEW values.

CCEW serves people at some of the hardest moments of their lives. The quality of that service depends on how well our staff are prepared, supported, and developed. The Learning & Development Specialist III owns that work.

You will find out where performance gaps exist, and design and deliver training that closes them. You will lead new hire onboarding, build our supervisors and new leaders, run instructor-led sessions across programs, and report results to leadership with data-driven analytics. You will partner with program leaders across housing, shelter, and family services to fit training to how each program operates.

Job Duties/Responsibilities To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.

• Conduct annual agency-wide training needs assessment and deliver a written report with recommendations.
• Work with program leaders to set training and development objectives that fit each program's work environment.
• Administers spending against the learning and development budget.
• Build or source training materials across in-person, virtual, and self-paced formats.
• Trains managers, supervisors, and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Conducts follow up studies of all completed training to evaluate and measure results.
• Works effectively as a team member with other members of management and the HR staff.
• Maintain the agency's learning resource library and learning management system so staff can find what they need.
• Conducts regular evaluation and assessment of training programs and recommends revisions, improvements, and updates to the Chief HR Officer.
• Works collaboratively with the Chief HR Officer to identify, plan, execute, document, and recommend follow up trainings consequent to employee misconduct, policy violations, staff disciplinary and termination situations.
• Coach staff and supervisors through workplace conflict and recommend training where conflict patterns emerge.
• Develops, performs, and implements supervisor and new leader training programs to include topics inclusive of risk mitigation practices and techniques for preventing staff conflict.
• Facilitate instructor-led training and recurring workshops across disciplines and topics.
• Maintain the agency's learning resource library and learning management system so staff can find what they need.
• Track training completion and effectiveness; report results to the Chief HR Officer.
• Lead and continuously improve the agency's cohort-based new hire onboarding program, Welcome the Stranger.
• Exemplify the culture and core values of CCEW through professional activities and demeanor.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Education:Bachelor’s degree in human resources management or related field. 5 yr min experience

Certificates/Licenses: Certified Professional in Learning and Performance (CPLP), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Facilitation and presentation skills.
• Adept with a variety of in-person, multimedia training platforms, and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.