Retail Manager

Description

Position Summary:

The Retail Manager is responsible for leading the daily retail operations at St. Vincent Center, including merchandising, customer service, cashier operations, inventory flow, and overall sales floor presentation. This role oversees retail staff and volunteers, supports daily sales and stocking goals, maintains merchandising and customer service standards, and helps ensure efficient, welcoming, and mission-driven store operations that support Catholic Charities' mission of Bringing Hope to Life. The Retail Manager serves as a member of the St. Vincent Center leadership team and works collaboratively to support operational planning, product flow, community engagement, revenue generation, and the overall success of St. Vincent Center.

Responsibilities:

Staff Supervision & Support

• Conduct hiring activities in accordance with agency policy
• Provide regular supervision, coaching, guidance and annual evaluations to assigned staff
• Develop staff schedules to ensure adequate daily coverage and operational efficiency
• Foster a positive, team-oriented culture that reflects Catholic Charities' mission and values
• Lead regular retail team meetings and communicate goals, expectations and updates Retail Operations & Merchandising
• Oversee daily retail operations, merchandising, customer service, cashier functions, and overall store presentation
• Maintain clean, organized, safe, and visually appealing retail areas, fixtures, displays, storage spaces, and workstations
• Lead the retail team in achieving daily stocking, sales, customer service, and operational goals
• Monitor sales floor productivity, stocking levels, product flow, customer trends, and workflow efficiency to support department performance and customer experience
• Ensure merchandise is displayed, replenished, priced, and signed in an organized and accessible manner consistent with store standards
• Oversee register procedures, customer transactions, and front-end accountability
• Identify opportunities to improve merchandising, operational efficiency, customer experience, and overall store performance Community Engagement & Program Support
• Serve as welcoming, community facing representative of Catholic Charities and St Vincent Center through daily customer interaction and retail leadership
• Support awareness of Catholic Charities programs, outreach efforts, voucher and Light of Hope programs, community partnerships, and available resources for individuals and families in need
• Assist with retail related programs, community partnerships, classes, job training opportunities, and service referrals connected to St Vincent Center operations
• Help foster a welcoming, mission-centered environment and positive relationships with customers, donors, volunteers, and community partners Cash Handling & Financial Reporting
• Oversee retail sales reporting, cash handling procedures, and financial processes for both cash and non-cash transactions
• Ensure register accuracy, daily reconciliations, deposits, and financial reporting are completed in accordance with agency procedures and financial controls
• Monitor sales trends, department performance, and operational metrics to support accountability, revenue goals, and operational planning Volunteer Coordination
• Partner with Catholic Charities Volunteer Programs and community agencies to recruit, support, train, and provide daily supervision for volunteers at St. Vincent Center
• Oversee SVC volunteers, ensuring they engage in meaningful, productive roles that support customer experience, store operations, and the mission of Catholic Charities Collaboration & Communication
• Work closely with St. Vincent Center leadersh