Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Junior Partnerships and Channel Manager
CSC
Remote, United States
The Junior Partnerships & Channel Manager will actively source, build, and launch new partner ecosystems operating within advanced digital infrastructure environments. In this role, you…
Added 1 min ago
Community Relations Manager - Ovation Heartwood Preserve / Omaha, NE
Ovation
Omaha, NE
A Community Relations Manager drives the community's census (occupancy) by leading sales, marketing, and outreach. They act as the brand ambassador, guiding prospective residents and…
Added 1 min ago
Internship (Summer 2027) - Property Management
NHE, Inc.
Greenville, SC
…maintaining confidentiality and professionalism. Through the program, the intern will use Microsoft Office including Word, Excel and Outlook, and will be exposed to Yardi Voyager Property…
Added 1 min ago
MF
Intern - IT
MacDonald-Miller Facility Solutions
Seattle, WA
- $26 USD / hour
Our IT Intern reports to an IT Manager and works with a collaborative team on projects and daily activities that support our growing business.
Added 2 mins ago
MANAGER QUALITY IMPROVEMENT
UHS
LAS VEGAS, NV
…metrics, processes and outcomes, has oversight for grievance program and is responsible for the ongoing, effective operation of various patient safety and risk management activities among…
Added 2 mins ago
Buyer
Saint Luke's
Kansas City, MO
Reports to Manager/Supervisor of Procurement, the position prepares, interprets and manages purchases and places orders according procedural guidelines, department expectations, and…
Added 3 mins ago
Property Manager
Bozzuto
SAN FRANCISCO, CA · San Francisco, CA
As a Property Manager, your primary responsibilities include:
Added 4 mins ago
IT Support Technician
Bution Holdco 2 LLC
Cincinnati, OH
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates
Added 5 mins ago
SS
Technical Program Manager
Simpro Software
NY
- $120,000 to $140,000 USD / year
The Technical Program Manager leads the program management strategy and execution and drives continuous improvement of the foundation’s core digital platforms and technical initiatives.…
Added 5 mins ago
Senior Specialist, Maintenance
Hyundai Transys Georgia Seating System, LLC
Mesa, AZ
…facility systems. This role owns the preventive maintenance program, leads root cause analysis of equipment failures, and drives equipment and process improvements to minimize…
Added 5 mins ago
RD
Warehouse Supervisor - 2nd Shift
Readerlink Distribution Services
Winder, GA
- $55,000 to $65,000 USD / year
Summary: Warehouse Supervisor supervises daily planning, organizing, and operations of a distribution center area reporting to the General Warehouse Manager.
Added 6 mins ago
NC
Office Assistant II - Bilingual (SP) - Job #1159
North County Regional
Santa Clarita, CA
- $21.84 to $30.85 USD / hour
Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
Added 6 mins ago
Regional Facility Support Technician
TX-HHSC-DSHS-DFPS
AMARILLO, TX
…inventory activities including data entry in the inventory program. Ensures appropriate business services records are maintained. Maintains records, files, and prepares routing reports for…
Added 7 mins ago
DC
IT Operations Manager
Dakota County
Hastings, MN
- $49.47 to $77.29 USD / hour
The IT Operation Manager's role is to plan, coordinate and supervise all activities related to the analysis, design, development, configuration and implementation of organizational…
Added 7 mins ago
Director, Wetlands & Waterways Division
MassCareers
MA
MassDEP’s Bureau of Water Resources is seeking an experienced manager and environmental professional to serve as Director of the Wetlands and Waterways Division. The Division team of about…
Added 8 mins ago
WE
Assistant Manager
Waves Express Car Wash
Powdersville, SC
- $44,000 to $48,000 USD / year
…car wash management experience is required for the Assistant Manager position; or you may be hired into our Manager-in-Training program to complete your management experience prior to…
Added 8 mins ago
WA
Service Manager
Weidner Apartment Homes
Denver, CO
- $73,000 to $83,000 USD / year
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of…
Added 8 mins ago
Service Manager
Weidner Apartment Homes
Phoenix, AZ
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of…
Added 8 mins ago
NM - GME Development and Support Manager
Burrell College of Health Sciences
Las Cruces, NM
…Mexico Rooted in New Mexico grant awarded to the College. The Manager position will be responsible to support GME program development and…
Added 8 mins ago
Software Development Manager, Transparency
Amazon.com Services LLC
Bellevue, WA
Design and implement complex, scalable software systems and robust APIs
Added 8 mins ago
Program Manager I, Transportation Engineering Systems
Amazon.com Services LLC
Bellevue, WA
…how Amazon's transportation network operates at scale. As a Program Manager on the Transportation Engineering Systems (TESS) team, you will learn how Amazon's proprietary transportation…
Added 8 mins ago
Senior Software Development Manager, Hydro
Amazon Development Center U.S., Inc.
San Francisco, CA
…with a center of gravity at AWS. We are looking for a Senior Software Development Manager to lead the AWS Hydro team, own the technical strategy, scale the engineering organization, and…
Added 9 mins ago
WS
Area Manager - Systems (Grocery)
Wal-Mart Stores East, LP
FL
- $65,500 to $98,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 10 mins ago
Repair Capacity Project Manager
GE Vernova International LLC
United States
Proficiency in relevant software tools (e.g., ERP, project management, financial analysis).
Added 10 mins ago
SB
Electrical Engineering Manager (Onsite)
Standard Bots
Glen Cove, NY (Hybrid 3 days/week onsite), NY
- $180,000 to $230,000 USD / year
We're looking for an Electrical Engineering Manager to lead the team that owns the electronics at the heart of our robots: motor controllers, power distribution, compute, camera, battery…

Catholic Charities Serving Central Washington

IT Support Manager

Yakima, WA, United States

$92,500 to $111,500 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,500 to $111,500 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary:

The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.

The position works under the direction of the Director of Information Technology to ensure timely, professional, and effective technology support across all agency locations.

Responsibilities:

IT Help Desk and End-User Support

Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Coordinate IT onboarding and offboarding with Human Resources and department managers.
Track equipment assignments, transfers, replacements, returns, and retirements.
Maintain appropriate documentation for equipment lifecycle and warranty information.
Conduct periodic inventory audits and reconcile discrepancies.

IT Staff Supervision and Site Support

Supervise, coach, and provide technical guidance to IT Support Technicians.
Assign workloads, priorities, site coverage, and daily support responsibilities.
Conduct regular supervision meetings and provide performance feedback.
Coordinate time-off requests while maintaining appropriate support coverage.
Coordinate IT support, equipment installations, workstation moves, and technology needs across agency locations.

Hardware, Software, and Network Support

Coordinate the setup, deployment, maintenance, and replacement of computers, printers, mobile devices, phones, and other technology.
Provide support for Windows, Microsoft 365, and approved agency applications.
Install, configure, troubleshoot, and support network equipment, switches, wireless access points, VPN connectivity, and network-connected devices.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and general LAN/WAN connectivity issues.
Assist with network upgrades, equipment replacements, cabling, site deployments, and other infrastructure projects.
Maintain accurate IT inventory and coordinate vendor support as needed.
Support agency mobile devices, email synchronization, mobile applications, and approved mobile connectivity solutions.
Coordinate telecommunications support requests with vendors and escalate significant service issues as appropriate.

Documentation, Security, and Service Improvement

Maintain help desk procedures, technical documentation, and knowledge-based resources.
Follow established cybersecurity, user access, endpoint protection, and technology procedures.
Escalate cybersecurity incidents and advanced server, firewall, or infrastructure issues to the Director of Information Technology.
Review support trends and recommend service improvements to the Director of Information Technology, including identifying opportunities to automate IT support processes.
Perform initial troubleshooting of network connectivity, wireless, VPN, printing, and other infrastructure-related issues.
Assist with troubleshooting and implementation activities involving networks, servers, telecommunications, and infrastructure when requested.
Follow established security procedures related to user access, endpoint protection, passwords, data protection, and technology use.

Perform other duties as assigned, consistent with the scope and responsibilities of the IT Support Manager position.

Qualifications

Job Requirements:

The following requirements are those normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet those requirements.

Physical Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet those requirements.

Non-Physical Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
An equivalent combination of relevant technical education, certifications, and substantial related work experience may substitute for degree requirements.

Experience

Minimum five (5) years of progressively responsible experience providing IT technical support, desktop support, help desk support, systems support, or related information technology services required.
Experience providing Tier 2 or advanced technical support required.
Experience supervising, leading, mentoring, or coordinating IT support staff strongly preferred.
Experience supporting Microsoft 365, Windows workstations, Active Directory, networking, mobile devices, and end-user technology required.
Experience supporting users across multiple locations preferred.

Special Skills

Strong commitment to customer service and responsive technical support.
Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve technical problems.
Ability to lead, coach, prioritize, delegate, and monitor the work of technical support staff.
Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, user accounts, security groups, permissions, and access management.
Working knowledge of TCP/IP networking, Wi-Fi, VPNs, DNS, DHCP, switches, and basic network troubleshooting.
Knowledge of endpoint management, patching, antivirus/endpoint protection, and workstation security practices.
Ability to manage multiple priorities and respond effectively to urgent support needs.
Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.
Strong documentation and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while recognizing when issues require escalation.
Commitment to Catholic Charities' mission and service excellence.

Licenses, Registration, or Certification

Valid Washington State driver's license and minimum required liability insurance for Washington State required.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, ITIL, or similar certifications preferred.

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm

Wage Range:$92,500 - $111,500 yearly

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Apply About employer

Report this job