Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
PF
Transportation Manager
Pet Food Experts,LLC
Denver, PA
- $90,000 to $110,000 USD / year
The Distribution Center Transportation Manager is responsible for overseeing the daily transportation operations at our Denver, PA DC. This leader ensures the safe, compliant, and efficient…
Added 1 min ago
Transportation Manager
Mclane
Contoocook, NH
…diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your…
Added 1 min ago
Operations Manager III - TS/SCI
CACI
Fort Belvoir, VA · Fort Belvoir
CACI is looking for an experienced Operations Manager to support our work on a mission critical program located in Fort Belvoir, VA.
Added 1 min ago
Internship (Summer 2027) - Property Management
NHE, Inc.
Greenville, SC
NHE’s full-time property management summer intern program offers college students the opportunity to learn about property management and allows business, management, and marketing students…
Added 1 min ago
MF
Intern - IT
MacDonald-Miller Facility Solutions
Seattle, WA
- $26 USD / hour
…alongside System Administrators, Application Developers, and our Operations team, you’ll help explore and apply AI tools to solve practical business problems while building a foundation in…
Added 2 mins ago
Manager, Hardware Quality
Divergent
Torrance, CA
The Manager, Hardware Qualtiy is responsible for driving build quality and mission success across Divergent’s products by leading a team of engineers focused on quality, reliability,…
Added 2 mins ago
KS
Parts Warehouse Lead
Kenworth Sales Company
Spokane, WA
- $20 to $22 USD / hour
…all freight claims while communicating status of them with manager until…
Added 2 mins ago
Program Assistant - Recruitment & Enrollment
RFCUNY Research Foundation of the City University of New York
NY
The Program Assistant – MI Connect Recruitment & Enrollment provides essential operational, administrative, and learner-support coordination for MI Connect, a continuing professional…
Added 2 mins ago
Buyer
Saint Luke's
Kansas City, MO
Reports to Manager/Supervisor of Procurement, the position prepares, interprets and manages purchases and places orders according procedural guidelines, department expectations, and…
Added 3 mins ago
U
SUPERVISOR DIETARY (FULL TIME VARIED)
UHS
LAS VEGAS, NV
- Full-time
Time Off Benefit Opt Out Program in exchange for a 9% differential in pay
Added 3 mins ago
Control Manager - Consumer & Community Banking - Senior Associate
JPMC page
Plano, TX · Columbus, OH · Jacksonville, FL
As a Sr. Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks.…
Added 3 mins ago
Property Manager
Bozzuto
SAN FRANCISCO, CA · San Francisco, CA
…within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team…
Added 4 mins ago
CDL Truck Driver- Commercial Front end Load Driver
WM
Tampa, FL
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 4 mins ago
CDL Truck Driver-Residential Rearload
WM
Tampa, FL
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 4 mins ago
LC
District Manager
LUV Car Wash
Atlanta, GA
- $80,000 to $90,000 USD / year
Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through…
Added 4 mins ago
IT Support Technician
Bution Holdco 2 LLC
Cincinnati, OH
…Technology team supporting warehouse and distribution center operations. This role is the primary point of contact for all end-user technology needs across the facility and requires a…
Added 4 mins ago
Dev DC Manager
Bath & Body Works
Columbus, OH
The Operations Manager will have responsibilities for leading the daily operation of multiple departments within the distribution center and creating a welcoming, positive, and fun working…
Added 4 mins ago
Sr Manager/Director, Growth & Partnerships
SuperOrdinary Talent LLC
New York, NY
Lead discovery conversations with senior stakeholders to identify growth opportunities and challenges across commerce channels, retail media, content, and operations.
Added 4 mins ago
Sr Manager/Director, Growth & Partnerships
SuperOrdinary Talent LLC
West Hollywood, CA
Lead discovery conversations with senior stakeholders to identify growth opportunities and challenges across commerce channels, retail media, content, and operations.
Added 5 mins ago
Engineering and Maintenance Manager
TerraPower LLC.
Kemmerer, WY
…high-reliability environment. This position partners closely with operations, Equipment Qualification, EHS, quality, and Natrium program teams to drive equipment reliability, configuration…
Added 5 mins ago
Program Manager PMO & Technology Delivery
ICAT LOGISTICS INC
Remote, United States
The Program Manager leads planning and delivery of IT integration and transformation projects for ICAT, including M&A system migrations (Microsoft 365 tenant-to-tenant, TMS and ERP…
Added 5 mins ago
GT
Director Talent Acquisition (51679)
Gradian Thermal Solutions
Maple Grove, MN
- $150,000 to $190,000 USD / year
Establish the TA operating model, including recruiter structure, hiring manager partnership, intake standards, interview guidelines and approval workflows.
Added 5 mins ago
Field Compliance Intern - Summer 2027
Clean Harbors
Norwell, MA
…Compliance Intern is responsible for assisting the Compliance Manager with maintaining compliance with all environmental regulations and permits. We are searching for a reliable and…
Added 5 mins ago
Compliance Specialist Intern - Summer 2027
Clean Harbors
Dugway, UT
…Specialist Intern is responsible for assisting the Compliance Manager with maintaining compliance with all environmental regulations and permits. We are searching for a reliable and…
Added 5 mins ago
Fleet Mechanic
Loomis Armored US, LLC
Springfield, MO
Job Overview: This position is responsible for the Fleet Operations and Maintenance and reports to the Branch Manager.

Catholic Charities Serving Central Washington

IT Support Manager

Yakima, WA, United States

$92,500 to $111,500 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,500 to $111,500 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary:

The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.

The position works under the direction of the Director of Information Technology to ensure timely, professional, and effective technology support across all agency locations.

Responsibilities:

IT Help Desk and End-User Support

Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Coordinate IT onboarding and offboarding with Human Resources and department managers.
Track equipment assignments, transfers, replacements, returns, and retirements.
Maintain appropriate documentation for equipment lifecycle and warranty information.
Conduct periodic inventory audits and reconcile discrepancies.

IT Staff Supervision and Site Support

Supervise, coach, and provide technical guidance to IT Support Technicians.
Assign workloads, priorities, site coverage, and daily support responsibilities.
Conduct regular supervision meetings and provide performance feedback.
Coordinate time-off requests while maintaining appropriate support coverage.
Coordinate IT support, equipment installations, workstation moves, and technology needs across agency locations.

Hardware, Software, and Network Support

Coordinate the setup, deployment, maintenance, and replacement of computers, printers, mobile devices, phones, and other technology.
Provide support for Windows, Microsoft 365, and approved agency applications.
Install, configure, troubleshoot, and support network equipment, switches, wireless access points, VPN connectivity, and network-connected devices.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and general LAN/WAN connectivity issues.
Assist with network upgrades, equipment replacements, cabling, site deployments, and other infrastructure projects.
Maintain accurate IT inventory and coordinate vendor support as needed.
Support agency mobile devices, email synchronization, mobile applications, and approved mobile connectivity solutions.
Coordinate telecommunications support requests with vendors and escalate significant service issues as appropriate.

Documentation, Security, and Service Improvement

Maintain help desk procedures, technical documentation, and knowledge-based resources.
Follow established cybersecurity, user access, endpoint protection, and technology procedures.
Escalate cybersecurity incidents and advanced server, firewall, or infrastructure issues to the Director of Information Technology.
Review support trends and recommend service improvements to the Director of Information Technology, including identifying opportunities to automate IT support processes.
Perform initial troubleshooting of network connectivity, wireless, VPN, printing, and other infrastructure-related issues.
Assist with troubleshooting and implementation activities involving networks, servers, telecommunications, and infrastructure when requested.
Follow established security procedures related to user access, endpoint protection, passwords, data protection, and technology use.

Perform other duties as assigned, consistent with the scope and responsibilities of the IT Support Manager position.

Qualifications

Job Requirements:

The following requirements are those normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet those requirements.

Physical Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet those requirements.

Non-Physical Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
An equivalent combination of relevant technical education, certifications, and substantial related work experience may substitute for degree requirements.

Experience

Minimum five (5) years of progressively responsible experience providing IT technical support, desktop support, help desk support, systems support, or related information technology services required.
Experience providing Tier 2 or advanced technical support required.
Experience supervising, leading, mentoring, or coordinating IT support staff strongly preferred.
Experience supporting Microsoft 365, Windows workstations, Active Directory, networking, mobile devices, and end-user technology required.
Experience supporting users across multiple locations preferred.

Special Skills

Strong commitment to customer service and responsive technical support.
Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve technical problems.
Ability to lead, coach, prioritize, delegate, and monitor the work of technical support staff.
Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, user accounts, security groups, permissions, and access management.
Working knowledge of TCP/IP networking, Wi-Fi, VPNs, DNS, DHCP, switches, and basic network troubleshooting.
Knowledge of endpoint management, patching, antivirus/endpoint protection, and workstation security practices.
Ability to manage multiple priorities and respond effectively to urgent support needs.
Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.
Strong documentation and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while recognizing when issues require escalation.
Commitment to Catholic Charities' mission and service excellence.

Licenses, Registration, or Certification

Valid Washington State driver's license and minimum required liability insurance for Washington State required.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, ITIL, or similar certifications preferred.

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm

Wage Range:$92,500 - $111,500 yearly

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Apply About employer

Report this job