Find work in the United States.

6,437,700 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Manager, Fraud Strategy, New Initiatives
Remitly, Inc.
United States
The Senior Manager, Fraud Strategy, New Initiatives will be part of Remitly's Identity & Trust organization, reporting to the Director, Fraud Strategy. You will lead a team of technical…
Added just now
Assistant Distribution Center Manager
ASSA ABLOY
Memphis, TN
…hiring a hands-on, experienced Assistant Distribution Center Manager (Service Manager) to join our team in Memphis, TN. This is the ideal position for the person who loves to manage a…
Added just now
IP
Assistant Store Manager
Independent Pet Partners
Derby, KS
- $18 to $21.15 USD / hour
…grooming and the latest in general pet care. As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members…
Added just now
Fleet Manager, SVT Service Department - Indio, CA
SVT Fleet Solutions
Indio, CA
As the SVT Fleet Manager, you will manage and directly define aspects of clients’ fleet operations. Oversee policy compliance and P&L reporting as it relates to the fleet. Develop and…
Added just now
Fleet Manager, SVT Service Department - Indio, CA
Velocity Vehicle Group
Indio, CA
As the SVT Fleet Manager, you will manage and directly define aspects of clients’ fleet operations. Oversee policy compliance and P&L reporting as it relates to the fleet. Develop and…
Added just now
Assistant General Manager
Resolute Road Hospitality
Caldwell, ID
As the Assistant General Manager, you’ll help lead daily operations with a focus on guest satisfaction, team development, and operational excellence. You’ll support the General Manager in…
Added 1 min ago
Surgical Onsite Specialist (Central/So. Houston TX)
CVS Covidien Sales LLC
Remote, United States
…account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion…
Added 1 min ago
Sr. Program Manager - Clinical Software and AI
MDU Medtronic USA Inc
Lafayette, CO
…scientists and engineers. From concept to delivery, you will lead cloud software for treatment, surgery and analytics. You will define product strategy, financials (ROI), competitive set,…
Added 1 min ago
Sales Manager TO International
Hilton Grand Vacations
Orlando, FL
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Added 1 min ago
Retail Regional Manager
Sunflower Bank NA
Albuquerque, NM
The Retail Regional Manager will work directly with the Managing Director of Retail to be a strategic partner in developing Sunflower Bank's sales program. This position will work…
Added 1 min ago
Retail Regional Manager
Sunflower Bank NA
Santa Fe, NM
The Retail Regional Manager will work directly with the Managing Director of Retail to be a strategic partner in developing Sunflower Bank's sales program. This position will work…
Added 1 min ago
RS
Meat Manager
Rosauers Supermarkets Inc
Bozeman, MT
- $27.5 USD / hour
…where exceptional service meets savory selections. As a Meat Manager, you'll be the friendly face that guides customers through their meat choices and helps them bring home the best cuts…
Added 1 min ago
Regional Channel Manager
DOW SILICONES CORPORATION
Remote, United States
Dow has an exciting opportunity for a Regional Channel Manager for the NA - West Coast region for our Silicones business! The location for this role is a virtual office with a strong…
Added 2 mins ago
Contract Analyst – U.S. State Government Contracts
United States - VWR International LLC
Remote, United States
Set priorities and direction for the State Government contract program in partnership with the Government Contracts Manager, including growth opportunities, risk mitigation, and process…
Added 2 mins ago
VO
The North Face: Supervisor - Pismo Beach Premium Outlets
VF Outdoor, LLC
United States
- $21.4 to $28.8 USD / hour
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 2 mins ago
A
Director, Senior Patient Safety Scientist
AstraZeneca
Gaithersburg, MD · Gaithersburg
- $203,000 to $305,000 USD / year
…complex cell therapy assets, working with the Global Safety Program Lead (GSPL), Patient Safety Physicians and cross-functional partners. The Director integrates clinical, nonclinical,…
Added 2 mins ago
A
Associate Director, Patient Safety Scientist
AstraZeneca
Gaithersburg, MD · Gaithersburg
- $132,000 to $199,000 USD / year
…assigned cell therapy assets, working with the Global Safety Program Lead (GSPL), Patient Safety Physicians and cross-functional partners. The Associate Director integrates safety data from…
Added 3 mins ago
P
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Orlando, FL
- $70,000 to $80,000 USD / year
…difference. We're looking for a dynamic and driven Restaurant Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a destination…
Added 3 mins ago
Project Engineer/Responsible Engineer
MS Technology, Inc.
Oak Ridge, TN
The Project Engineer, also referred to as the Responsible Engineer (RE) role in the quality program, is responsible for coordinating and leading the engineering activities associated with…
Added 3 mins ago
Staff Technical Program Manager, Electronics
Rivian
Palo Alto, CA
…generations. Role Summary Rivian is seeking a Staff Technical Program Manager to electronics product development across the vehicle portfolio.This role owns complex, cross-functional…
Added 3 mins ago
Strategic Account Manager
Coherent Corp. US
Santa Clara, CA
Design Win Leadership - Lead the team to obtain new business through design wins or programs held by competitors. Identify, assess and manage business opportunities, create a strategy and…
Added 4 mins ago
NH
Director of Culinary Services
National Health Foundation
Los Angeles, CA
- $80,000 to $90,000 USD / year
The Director of Culinary Services provides strategic leadership for NHF's culinary program, working in partnership with the existing Kitchen Manager at Arleta and the established culinary…
Added 4 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…and observability for effective debugging, sharing work with manager and/or lead upon…
Added 4 mins ago
BM
Paint Filtrator
Benjamin Moore & Co
Mesquite, TX
- $23.3 to $30.8 USD / hour
…shifted from approved levels. Work closely with Plant Quality Lead and/or…
Added 4 mins ago
BM
Paint Filtrator
Benjamin Moore & Co
Johnstown, NY
- $23.3 to $30.8 USD / hour
…shifted from approved levels. Work closely with Plant Quality Lead and/or…

Catholic Charities Serving Central Washington

IT Support Manager

Yakima, WA, United States

$92,500 to $111,500 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,500 to $111,500 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary:

The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.

The position works under the direction of the Director of Information Technology to ensure timely, professional, and effective technology support across all agency locations.

Responsibilities:

IT Help Desk and End-User Support

Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Coordinate IT onboarding and offboarding with Human Resources and department managers.
Track equipment assignments, transfers, replacements, returns, and retirements.
Maintain appropriate documentation for equipment lifecycle and warranty information.
Conduct periodic inventory audits and reconcile discrepancies.

IT Staff Supervision and Site Support

Supervise, coach, and provide technical guidance to IT Support Technicians.
Assign workloads, priorities, site coverage, and daily support responsibilities.
Conduct regular supervision meetings and provide performance feedback.
Coordinate time-off requests while maintaining appropriate support coverage.
Coordinate IT support, equipment installations, workstation moves, and technology needs across agency locations.

Hardware, Software, and Network Support

Coordinate the setup, deployment, maintenance, and replacement of computers, printers, mobile devices, phones, and other technology.
Provide support for Windows, Microsoft 365, and approved agency applications.
Install, configure, troubleshoot, and support network equipment, switches, wireless access points, VPN connectivity, and network-connected devices.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and general LAN/WAN connectivity issues.
Assist with network upgrades, equipment replacements, cabling, site deployments, and other infrastructure projects.
Maintain accurate IT inventory and coordinate vendor support as needed.
Support agency mobile devices, email synchronization, mobile applications, and approved mobile connectivity solutions.
Coordinate telecommunications support requests with vendors and escalate significant service issues as appropriate.

Documentation, Security, and Service Improvement

Maintain help desk procedures, technical documentation, and knowledge-based resources.
Follow established cybersecurity, user access, endpoint protection, and technology procedures.
Escalate cybersecurity incidents and advanced server, firewall, or infrastructure issues to the Director of Information Technology.
Review support trends and recommend service improvements to the Director of Information Technology, including identifying opportunities to automate IT support processes.
Perform initial troubleshooting of network connectivity, wireless, VPN, printing, and other infrastructure-related issues.
Assist with troubleshooting and implementation activities involving networks, servers, telecommunications, and infrastructure when requested.
Follow established security procedures related to user access, endpoint protection, passwords, data protection, and technology use.

Perform other duties as assigned, consistent with the scope and responsibilities of the IT Support Manager position.

Qualifications

Job Requirements:

The following requirements are those normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet those requirements.

Physical Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet those requirements.

Non-Physical Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
An equivalent combination of relevant technical education, certifications, and substantial related work experience may substitute for degree requirements.

Experience

Minimum five (5) years of progressively responsible experience providing IT technical support, desktop support, help desk support, systems support, or related information technology services required.
Experience providing Tier 2 or advanced technical support required.
Experience supervising, leading, mentoring, or coordinating IT support staff strongly preferred.
Experience supporting Microsoft 365, Windows workstations, Active Directory, networking, mobile devices, and end-user technology required.
Experience supporting users across multiple locations preferred.

Special Skills

Strong commitment to customer service and responsive technical support.
Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve technical problems.
Ability to lead, coach, prioritize, delegate, and monitor the work of technical support staff.
Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, user accounts, security groups, permissions, and access management.
Working knowledge of TCP/IP networking, Wi-Fi, VPNs, DNS, DHCP, switches, and basic network troubleshooting.
Knowledge of endpoint management, patching, antivirus/endpoint protection, and workstation security practices.
Ability to manage multiple priorities and respond effectively to urgent support needs.
Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.
Strong documentation and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while recognizing when issues require escalation.
Commitment to Catholic Charities' mission and service excellence.

Licenses, Registration, or Certification

Valid Washington State driver's license and minimum required liability insurance for Washington State required.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, ITIL, or similar certifications preferred.

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm

Wage Range:$92,500 - $111,500 yearly

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Apply About employer

Report this job