Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
2ND SHIFT - Quality Assurance Manufacturing Coordinator
Summit Hill Foods Inc
Rome, GA
…results within the electronic SAP system and Intelex Quality Management System. The Quality Assurance Coordinator ensures compliance with all required safety procedures, Good Manufacturing…
Added just now
AU
Security Officer - Unarmed Patrol Inspection
Allied Universal
Seattle, WA
- $23.4 USD / hour
…will respond to routine concerns, document observations, and support a welcoming environment through exceptional customer service. Join Allied Universal, where agile, reliable, innovative…
Added just now
CR
Property Manager- Mayfair
Cornerstone Residential
El Cerrito, CA
- $30 to $35 USD / hour
Cornerstone Residential is a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and…
Added just now
AU
Law Enforcement Officer: F/T Armed Airport Patrol
Allied Universal
Lihue, HI
- $38 USD / hour
Graduate of Law Enforcement or Military Police Training Program (must provide credentials upon applying)
Added just now
Sales Advisor IV - Stanford Showroom
Rivian
Palo Alto, CA
…performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS. Ensure customer…
Added just now
R
Service Production Supervisor - Phoenix, AZ
Rivian
Phoenix, AZ
- $75,900 to $94,900 USD / year
…Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence. On-site cross team…
Added just now
AU
Law Enforcement Officer: Armed Airport Patrol (Sat/Sun)
Allied Universal
Lihue, HI
- $38 USD / hour
Graduate of Law Enforcement or Military Police Training Program (must provide credentials upon applying)
Added just now
V
Travel Coordinator - Program/Event
Veeva
NJ
- $22 to $28 USD / hour
Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
Added just now
LS
Facility Manager
Lucky Strike Entertainment
Hilliard, OH
- $25 to $30 USD / hour
Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational
Added just now
LS
Supervisor
Lucky Strike Entertainment
Sarasota, FL
- $20 to $23 USD / hour
As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of…
Added just now
LS
Supervisor
Lucky Strike Entertainment
Belle Vernon, PA
- $20 to $23 USD / hour
As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of…
Added just now
AU
Security Guard Retail Patrol
Allied Universal
Denver, CO
- $23 USD / hour
…areas, maintain a visible presence to help deter incidents, and support a welcoming environment for customers and team members. You will respond to security-related concerns, communicate…
Added just now
Sales Manager, Japanese & Korean OEMs - North America
ZF Group
Farmington Hills, MI
Align engineering, quality, supply chain, manufacturing, program management, and finance to support launches, production programs, and resolution of customer issues.
Added just now
AR Coordinator
Keystone Automotive Industries
3012 Portland, OR
…Excel spreadsheets, databases, and PowerPoint presentations to support business…
Added just now
LM
Behavior Intervention Technician
La Mesa-Spring Valley School District
La Mesa, CA
- $21.4 to $27.31 USD / hour
Under the direction of assigned administrator, support implementation of student behavior support plans; assist in both instructional and non-classroom related activities to support…
Added just now
Seafood Specialist
The Fresh Market Inc
Seminole, FL
Support front-end operations during peak business times as a cashier or in other areas.
Added just now
Product Manager, Developer Ecosystem
Reddit
Remote, United States
…marketplace experiences, platform capabilities, best practices, and support for emerging creator…
Added just now
Radiologic Technologist - Sign On Bonus $1,000
Memorial Hermann-GoHealth Urgent Care Management, LLC
The Woodlands, TX
…Additional responsibilities include providing administrative support to ensure efficient operation of Memorial Hermann-GoHealth Urgent Care Centers. In a collaborative manner, the…
Added just now
MH
Radiologic Technologist - Sign On Bonus $1,000
Memorial Hermann-GoHealth Urgent Care Management, LLC
Conroe, TX
- $27 to $37 USD / hour
…Additional responsibilities include providing administrative support to ensure efficient operation of Memorial Hermann-GoHealth Urgent Care Centers. In a collaborative manner, the…
Added just now
AU
Security Officer Patrol Access Authentication
Allied Universal
San Francisco, CA
- $26.45 USD / hour
…routine patrols, help deter security-related incidents, and support access control and alarm response activities. You will remain visible, communicate professionally with tenants and…
Added just now
NY
Information Security Manager
New York Genome Center
New York, NY · NY
- $130,000 to $150,000 USD / year
…the New York Genome Center’s (‘NYGC’) information security program to protect clinical, research, and business information. The role coordinates security operations, risk assessments,…
Added just now
AU
Security Officer Part Time Front Desk Ambassador
Allied Universal
San Francisco, CA
- $26.9 USD / hour
- Part-time
Support emergency response activities by communicating clearly with building management, first responders, tenants, and/or Allied Universal leadership.
Added just now
Special Education Instructional Assistant, Life Skills (Candidate Pool)
Lane Education Service District
Eugene, OR
POSITION TITLE: Instructional Assistant, Life Skills Program, Candidate Pool
Added just now
R
Second Shift Automation Maintenance Technician I
Ryder
FORT WORTH, TX
- $30 USD / hour
Various Automation Maintenance Technician roles at Ryder support advanced warehouse automation, conveyor systems, robotics, PLCs, and electrical and mechanical systems in clean, organized,…
Added just now
Enterprise Supply Chain Project Leader
USA 3M Company
Remote, United States
Support change management activities, including stakeholder engagement, communication planning, training coordination, and adoption tracking.

Catholic Charities Serving Central Washington

IT Support Manager

Yakima, WA, United States

$92,500 to $111,500 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,500 to $111,500 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary:

The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.

The position works under the direction of the Director of Information Technology to ensure timely, professional, and effective technology support across all agency locations.

Responsibilities:

IT Help Desk and End-User Support

Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Coordinate IT onboarding and offboarding with Human Resources and department managers.
Track equipment assignments, transfers, replacements, returns, and retirements.
Maintain appropriate documentation for equipment lifecycle and warranty information.
Conduct periodic inventory audits and reconcile discrepancies.

IT Staff Supervision and Site Support

Supervise, coach, and provide technical guidance to IT Support Technicians.
Assign workloads, priorities, site coverage, and daily support responsibilities.
Conduct regular supervision meetings and provide performance feedback.
Coordinate time-off requests while maintaining appropriate support coverage.
Coordinate IT support, equipment installations, workstation moves, and technology needs across agency locations.

Hardware, Software, and Network Support

Coordinate the setup, deployment, maintenance, and replacement of computers, printers, mobile devices, phones, and other technology.
Provide support for Windows, Microsoft 365, and approved agency applications.
Install, configure, troubleshoot, and support network equipment, switches, wireless access points, VPN connectivity, and network-connected devices.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and general LAN/WAN connectivity issues.
Assist with network upgrades, equipment replacements, cabling, site deployments, and other infrastructure projects.
Maintain accurate IT inventory and coordinate vendor support as needed.
Support agency mobile devices, email synchronization, mobile applications, and approved mobile connectivity solutions.
Coordinate telecommunications support requests with vendors and escalate significant service issues as appropriate.

Documentation, Security, and Service Improvement

Maintain help desk procedures, technical documentation, and knowledge-based resources.
Follow established cybersecurity, user access, endpoint protection, and technology procedures.
Escalate cybersecurity incidents and advanced server, firewall, or infrastructure issues to the Director of Information Technology.
Review support trends and recommend service improvements to the Director of Information Technology, including identifying opportunities to automate IT support processes.
Perform initial troubleshooting of network connectivity, wireless, VPN, printing, and other infrastructure-related issues.
Assist with troubleshooting and implementation activities involving networks, servers, telecommunications, and infrastructure when requested.
Follow established security procedures related to user access, endpoint protection, passwords, data protection, and technology use.

Perform other duties as assigned, consistent with the scope and responsibilities of the IT Support Manager position.

Qualifications

Job Requirements:

The following requirements are those normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet those requirements.

Physical Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet those requirements.

Non-Physical Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
An equivalent combination of relevant technical education, certifications, and substantial related work experience may substitute for degree requirements.

Experience

Minimum five (5) years of progressively responsible experience providing IT technical support, desktop support, help desk support, systems support, or related information technology services required.
Experience providing Tier 2 or advanced technical support required.
Experience supervising, leading, mentoring, or coordinating IT support staff strongly preferred.
Experience supporting Microsoft 365, Windows workstations, Active Directory, networking, mobile devices, and end-user technology required.
Experience supporting users across multiple locations preferred.

Special Skills

Strong commitment to customer service and responsive technical support.
Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve technical problems.
Ability to lead, coach, prioritize, delegate, and monitor the work of technical support staff.
Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, user accounts, security groups, permissions, and access management.
Working knowledge of TCP/IP networking, Wi-Fi, VPNs, DNS, DHCP, switches, and basic network troubleshooting.
Knowledge of endpoint management, patching, antivirus/endpoint protection, and workstation security practices.
Ability to manage multiple priorities and respond effectively to urgent support needs.
Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.
Strong documentation and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while recognizing when issues require escalation.
Commitment to Catholic Charities' mission and service excellence.

Licenses, Registration, or Certification

Valid Washington State driver's license and minimum required liability insurance for Washington State required.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, ITIL, or similar certifications preferred.

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm

Wage Range:$92,500 - $111,500 yearly

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Apply About employer

Report this job