Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Analyst, Economics and Policy Analysis
Environmental Defense Fund, Inc.
Washington, DC
…effective in this role, the Office of the Chief Economist provides support for other teams throughout EDF and fosters relationships with economists outside the…
Added just now
RCM Supervisor - Billing
Vital Care Infusion Services
Tucson, AZ
Collaborate with Payor/Benefit support programs to resolve missing claims reports and handle member escalations.
Added just now
RCM Supervisor - Billing
Vital Care Infusion Services
Pittsburgh, PA
Collaborate with Payor/Benefit support programs to resolve missing claims reports and handle member escalations.
Added just now
Community Relations Manager - Ovation Heartwood Preserve / Omaha, NE
Ovation
Omaha, NE
Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
Added just now
Transportation Manager
Mclane
Contoocook, NH
…long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth.…
Added just now
Patient Care Assistant
Emergency Care Specialists PC
Grand Rapids, MI
…clinical care team, responsible for delivering high-quality support to both patients and clinical staff across a wide range of medical and administrative tasks. This role includes direct…
Added just now
Senior Director, Public Safety Growth
Draganfly Innovations, Inc.
Remote, United States
Build recurring services covering readiness assessments, program and policy design, implementation, training, grant and regulatory support, maintenance, field support, and lifecycle…
Added just now
Psychiatrist - TMS
LifeStance Health
Brownsburg, IN
We are actively looking to hire a talented to Psychiatrist to support our TMS program in our Brownsburg office. Candidate should be passionate about patient care and committed to clinical…
Added just now
Senior Project Manager - Industrial Capital Projects
ITAC
Waco, TX
…will be managed on-site with the client, ITAC provides ongoing support, resources, and benefits as your employer. This position is full time contract work anticipated to last 6 months with…
Added just now
Project Manager - Industrial Capital Projects
ITAC
Waco, TX
…will be managed on-site with the client, ITAC provides ongoing support, resources, and benefits as your employer. This position is full time contract work anticipated to last 6 months with…
Added just now
MF
Intern - Design Engineering
MacDonald-Miller Facility Solutions
Seattle, WA
- $26 USD / hour
Our Design Engineer Interns report to Lead Engineers and work with a collaborative team on projects that support our growing business.
Added 1 min ago
GH
Global Clinical Marketing Manager, Patient Care Solutions
GE HEALTHCARE
Waukesha, WI
- $122,400 to $183,600 USD / year
The Global Clinical Marketing Manager, Patient Care Solutions (PCS) will lead the development and execution of the clinical marketing strategy to drive awareness, engagement, adoption, and…
Added 1 min ago
Field Engineer I - Greenville, SC
GE HEALTHCARE
Remote, United States
…or Field Engineer Services Internship or Military Externship program; OR High School Diploma/GED with 4+ years’ experience servicing electronic…
Added 1 min ago
AC
Vice President Finance & Administration/Chief Financial Officer
Alvin College
Alvin, TX
- $54.82 USD / hour
Requires flexible work schedule to meet program needs, which may include working days, evenings and/or weekends.
Added 1 min ago
Truck Driver
Ferrellgas
Sparta, WI
Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
Added 1 min ago
Truck Driver
Ferrellgas
San Antonio, TX
Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
Added 1 min ago
Truck Driver
Ferrellgas
Parkersburg, WV
Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
Added 1 min ago
Manager, Hardware Quality
Divergent
Torrance, CA
…ensure products meet quality, performance, reliability, and program requirements. You will help translate customer needs into actionable quality and reliability plans, support program…
Added 1 min ago
LEAD PHYSICAL THERAPIST (FT DAYS)
UHS
HENDERSON, NV
…physicians, nurses, therapists and others in the allied health support services. The talent and dedication of the over 10,000 employees of VHS is what makes the company unique. VHS is owned…
Added 1 min ago
TT
Registered Behavior Technician | RBT | Savannah
The Treetop ABA Therapy
Savannah, GA
- $25 to $30 USD / hour
Paid Training - Comprehensive and thorough training program so you feel prepared from day 1 - plus it's paid!
Added 1 min ago
TT
Registered Behavior Technician | RBT | Jesup
The Treetop ABA Therapy
Jesup, GA
- $25 to $30 USD / hour
Paid Training - Comprehensive and thorough training program so you feel prepared from day 1 - plus it's paid!
Added 1 min ago
TT
Registered Behavior Technician | Macon RBT
The Treetop ABA Therapy
Macon, GA
- $25 to $30 USD / hour
Paid Training - Comprehensive and thorough training program so you feel prepared from day 1 - plus it's paid!
Added 1 min ago
TT
Registered Behavior Technician | Forsyth RBT
The Treetop ABA Therapy
Forsyth, GA
- $25 to $30 USD / hour
Paid Training - Comprehensive and thorough training program so you feel prepared from day 1 - plus it's paid!
Added 2 mins ago
Medical Assisting Extern
CC DERMATOLOGY MSO LLC
Gearhart, OR
Schedule: Per program requirements and site availability
Added 2 mins ago
Program Director
RFCUNY Research Foundation of the City University of New York
Brooklyn, NY
Brooklyn College Community Partnership (BCCP) seeks a full-time Program Director to lead its DYCD-funded Compass middle school program. The Program Director oversees daily site operations,…

Catholic Charities Serving Central Washington

IT Support Manager

Yakima, WA, United States

$92,500 to $111,500 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $92,500 to $111,500 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary:

The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.

The position works under the direction of the Director of Information Technology to ensure timely, professional, and effective technology support across all agency locations.

Responsibilities:

IT Help Desk and End-User Support

Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Coordinate IT onboarding and offboarding with Human Resources and department managers.
Track equipment assignments, transfers, replacements, returns, and retirements.
Maintain appropriate documentation for equipment lifecycle and warranty information.
Conduct periodic inventory audits and reconcile discrepancies.

IT Staff Supervision and Site Support

Supervise, coach, and provide technical guidance to IT Support Technicians.
Assign workloads, priorities, site coverage, and daily support responsibilities.
Conduct regular supervision meetings and provide performance feedback.
Coordinate time-off requests while maintaining appropriate support coverage.
Coordinate IT support, equipment installations, workstation moves, and technology needs across agency locations.

Hardware, Software, and Network Support

Coordinate the setup, deployment, maintenance, and replacement of computers, printers, mobile devices, phones, and other technology.
Provide support for Windows, Microsoft 365, and approved agency applications.
Install, configure, troubleshoot, and support network equipment, switches, wireless access points, VPN connectivity, and network-connected devices.
Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and general LAN/WAN connectivity issues.
Assist with network upgrades, equipment replacements, cabling, site deployments, and other infrastructure projects.
Maintain accurate IT inventory and coordinate vendor support as needed.
Support agency mobile devices, email synchronization, mobile applications, and approved mobile connectivity solutions.
Coordinate telecommunications support requests with vendors and escalate significant service issues as appropriate.

Documentation, Security, and Service Improvement

Maintain help desk procedures, technical documentation, and knowledge-based resources.
Follow established cybersecurity, user access, endpoint protection, and technology procedures.
Escalate cybersecurity incidents and advanced server, firewall, or infrastructure issues to the Director of Information Technology.
Review support trends and recommend service improvements to the Director of Information Technology, including identifying opportunities to automate IT support processes.
Perform initial troubleshooting of network connectivity, wireless, VPN, printing, and other infrastructure-related issues.
Assist with troubleshooting and implementation activities involving networks, servers, telecommunications, and infrastructure when requested.
Follow established security procedures related to user access, endpoint protection, passwords, data protection, and technology use.

Perform other duties as assigned, consistent with the scope and responsibilities of the IT Support Manager position.

Qualifications

Job Requirements:

The following requirements are those normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet those requirements.

Physical Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet those requirements.

Non-Physical Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
An equivalent combination of relevant technical education, certifications, and substantial related work experience may substitute for degree requirements.

Experience

Minimum five (5) years of progressively responsible experience providing IT technical support, desktop support, help desk support, systems support, or related information technology services required.
Experience providing Tier 2 or advanced technical support required.
Experience supervising, leading, mentoring, or coordinating IT support staff strongly preferred.
Experience supporting Microsoft 365, Windows workstations, Active Directory, networking, mobile devices, and end-user technology required.
Experience supporting users across multiple locations preferred.

Special Skills

Strong commitment to customer service and responsive technical support.
Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve technical problems.
Ability to lead, coach, prioritize, delegate, and monitor the work of technical support staff.
Strong knowledge of Windows desktop operating systems and Microsoft 365 applications.
Working knowledge of Active Directory, user accounts, security groups, permissions, and access management.
Working knowledge of TCP/IP networking, Wi-Fi, VPNs, DNS, DHCP, switches, and basic network troubleshooting.
Knowledge of endpoint management, patching, antivirus/endpoint protection, and workstation security practices.
Ability to manage multiple priorities and respond effectively to urgent support needs.
Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.
Strong documentation and organizational skills.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently while recognizing when issues require escalation.
Commitment to Catholic Charities' mission and service excellence.

Licenses, Registration, or Certification

Valid Washington State driver's license and minimum required liability insurance for Washington State required.
Must be deemed insurable as determined by Catholic Charities' liability insurance provider.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, ITIL, or similar certifications preferred.

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm

Wage Range:$92,500 - $111,500 yearly

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Apply About employer

Report this job