Operations Supervisor

The Operations Supervisor ensures the safe, efficient, and smooth functioning of the facility by managing day-to-day operations, addressing critical issues, and overseeing staff, volunteers, and maintenance activities. They develop and implement policies and procedures, coordinate repairs and security measures, and manage inventory and vendor relationships to support high-quality services for clients. The role also includes supervising and mentoring team members, maintaining adequate staffing coverage, and fostering collaboration across all employees and volunteers to promote a safe and well-organized environment. Bachelors degree in management, business, human services or related field. Two years of related experience in human services, building operations or related experience. An equivalent combination of education and experience may be considered. Addresses critical building issues as they arise and resolve staff, client, and volunteer concerns in a timely and professional manner. Maintains a working knowledge of all services provided to clients to ensure accurate guidance and support. Collaborates with the Program Director on operational planning, security needs, and vendor procurement. Develops, implements, and manages facility policies and procedures to support safe and efficient operations. Ensures the safety and security of clients, staff, volunteers, and facility assets at all times. Monitors facility conditions and promptly report or coordinate needed repairs and maintenance. Oversees inventory management, including receiving, tracking, and distributing donations with proper documentation. Ensures adequate staffing coverage for all shifts and adjust schedules as necessary. Conducts regular meetings with shift staff to review work routines, reinforce emergency response protocols, and address program security needs. Works collaboratively with all employees and volunteers to deliver high-quality services to clients. Manages and direct the work of the maintenance technician, including hiring, onboarding, supervision, and performance evaluations. Performs other duties as assigned.