Program Supervisor

Catholic Charities is a place where miracles happen every day in the lives of more than 22,000 individuals every year. Join us in this incredible work and be a miracle to someone today. JOB SUMMARY: Supervises and coordinates the daily functions of the department, including working with clients, staff direction and completion of administrative duties for assigned department(s).

ESSENTIAL DUTIES:

• Provides oversight to the daily activities of staff within department. Works with staff to assign cases, resolve issues, train and otherwise focus on the smooth operation of the unit. Conducts file reviews.
• Coordinates services with supervisor and other departments/units as needed or directed.
• Acts as liaison within and external to organization, answering questions and resolving issues as they arise with the assistance and guidance of supervisor. Works in conjunction with supervisor to ensure department responses are appropriate and accurate. May schedule internal and external meetings as needed.
• Ensures documentation and billing functions operate as outlined by contract, agency guidelines or other established procedures.
• Provides a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution. Supervises assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participates in the process of ongoing personal and professional development. Maintains comprehensive communication among all contacts (internal and external). Models professional standards and ethics in accordance with agency philosophy.
• May carry caseload within department as assigned or needed.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our clients.
• Provide a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution.
• Supervise and manage assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participate in the process of ongoing personal and professional development. Maintain comprehensive communication among all contacts (internal and external).
• Provide oversight and guidance for volunteers assigned to program.
• Model professional standards and ethics in accordance with agency philosophy.
• Participate in and support PQI initiatives to include attending appropriate program leadership meetings and attending all relevant PQI meetings to ensure organization-wide involvement in PQI and the development of program performance measurements. Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to PQI.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

JOB REQUIREMENTS:

• Education /Background: Minimum of a High School Diploma or Equivalent with 5 years of relevant experience. Bachelor’s degree in related field with at least one (1) year of relevant experience preferred. Bilingual (Spanish) preferred.
• Job Knowledge: Familiarity with program systems and resources; must be able to recognize potential problems/issues and possess excellent resolution skills. Must maintain cultural competency and respect; must be able to work within team environment. Must be fluent in Microsoft Office Applications.
• Working Conditions/Physical Demands Must be able to work in a fast paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. May lift up to 25 pounds.
• Other requirements:
• Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
• Level Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
• You must be 21 years of age or older to drive on behalf of Catholic Charities.

Hourly rate starting at $19.97 and may increase depending on experience.

This is a client facing program that will involve directly assisting clients and staff in the field. As such, 90% of this position will be in the office/field. WFH will be approved on a limited basis based on program and client needs.

Offering AMAZING benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan

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