Program Coordinator

Helping our community’s most vulnerable with solutions that permanently improve lives

JOB SUMMARY: The Program Coordinator is responsible for ensuring the effective administrative and regulatory compliance of veteran-focused programs in Northern Arizona. This role supports program operations by maintaining accurate records, monitoring compliance with funding and regulatory requirements, and coordinating communication between internal teams, external partners, and stakeholders. The Program Coordinator plays a critical role in upholding program integrity, supporting service delivery, and ensuring that services provided to veterans meet all contractual and organizational standards.

ESSENTIAL DUTIES:

• Oversee and maintain program compliance with federal, state, and local regulations, as well as grant and contract requirements specific to veteran services.
• Monitor program documentation to ensure accuracy, completeness, and timeliness, including client files, case notes, and service records. Conduct regular internal audits of program files and processes to ensure adherence to compliance standards and identify areas for improvement. Coordinate with program staff to ensure proper documentation practices and provide guidance on compliance expectations and updates.
• Coordinates communication internal and external to agency to ensure staff and outside stakeholders are aware of program, methods, and opportunities offered by the agency. Schedules meetings for staff, public, vendors, clients, etc., as needed or required. May represent the agency at external functions and meetings in order to educate, inform or promote understanding of agency’s services.
• Serve as a liaison between the organization and external stakeholders, including funders, auditors, and community partners. Acts as a conduit to ensure positive working relationships between collaborating organizations.
• Prepare, compile, and submit required reports to funders, regulatory agencies, and leadership within established deadlines.
• Responsible for the oversight of statistical data, billing, finance collaboration and other duties related to measuring outcomes.
• Track program metrics and outcomes, ensuring data integrity within databases and reporting systems (e.g., HMIS or similar systems).
• Assist in the development, implementation, and updating of policies and procedures to ensure alignment with regulatory requirements and best practices.
• Maintain confidentiality and safeguard sensitive veteran information in accordance with privacy laws and organizational policies.
• Support program operations through scheduling, meeting coordination, and administrative tasks as needed.
• Identify compliance risks and proactively recommend corrective actions or process improvements.
• Provide a broad range of administrative and supervisory functions including finance and budgetary responsibilities, and information systems integration.
• Maintain comprehensive communication among all contacts (internal and external).
• Model professional standards and ethics in accordance with agency philosophy.
• Participate in and support continuous improvement initiatives to include attending appropriate program leadership meetings and attending all relevant continuous improvement meetings to ensure organization-wide involvement in continuous improvement and the development of program performance measurements. Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to continuous improvement.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

Excellent Benefits: Medical (including Vision), Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b), EAP and Pension Plan

We Value Diversity! EEO

OUR GUIDING PRINCIPLES

RESPECT INTEGRITY ACCOUNTABILITY COMMITMENT QUALITY