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Closed listing

Cathay Bank

Business Process Analyst (Support Services)

Rosemead, CA, United States

$68,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $68,000 to $80,000 USD / year
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

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Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for identifying, developing, supporting and/or implementing new operational processes and systems that increase efficiency and effectiveness within branches and back-office units. Responsible for analyzing financial data and transactions to identify risks and opportunities for improvement. Planning, organizing, tracking, and controlling the efforts and resources of various moderate scope operations projects. Support user acceptance testing for banking applications, ensuring the new enhancements meet the business requirements and function as intended. Support the delivery of solutions that improve everyday business processes, meet set objectives and solve business problems within agreed upon schedule.

DIRECT REPORTS

The incumbent has no direct reports.

ESSENTIAL FUNCTIONS

Support Business Units reporting needs by gathering and analyzing data using Business Intelligence (BIC) for the purpose of identifying solutions for strategic business needs and/or operational requirements.
Design and develop reports using Business Intelligence (BIC) to support the operations department in meeting operational and strategic reporting requirements.
Maintain a library of model reports for various types of recurring or repetitive information gathering.
Validate the integrity of reporting models and make changes as required.
Compile data and prepare regularly scheduled or special management report requests.
Assist with all aspects of systems related requests, including system testing and documentation.
Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation and official sign-off for enhancements and changes.
Open and monitor tickets with vendors such as FIS and Trustage for any IBS Insight and/or form issues.

QUALIFICATIONS

Education: College Graduate or equivalent experience required.
Experience: Minimum three years of experience in banking/financial services. IBS Insight Deposit System knowledge including familiarity with BIC, TellerInsight, Sales Management and Deposit Origination functionality required. System testing experience required. Must have a good understanding of banking and branch operations.
Skills/Ability: Analytical approach to research. Good understanding of project management concepts. Good organizational skills. Ability to communicate with staff at all levels. PC proficient, including Excel, Word and PowerPoint. Ability to work with minimal supervision.
Familiarity with branch and back-office functions, systems and related policies and procedures and regulatory issues.
Ability to work independently and in a team environment.
Ability to organize and coordinate multiple tasks.
Detail oriented.
Strong analytical, critical thinking along with written and verbal communication skills.
Must show initiative, be self-motivated, and adapt well to a changing environment.
Must be committed to seeking opportunities for improvement and possess the ability to achieve results despite challenges.

OTHER DETAILS

Pay Range: $68,000 - $80,000 / year

Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster: Poster- English

Poster- Spanish

Poster- Chinese Traditional Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications

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