Technical Customer Support Representative

At Catapult, we are supporting our member, Master Power Transmission, in their search for a Technical Customer Support Representative.

The Opportunity

Master Power Transmission is seeking a Technical Customer Service Representative to join the headquarters team in Greenville, South Carolina.

Master Power Transmission is a focused manufacturer of rugged gearboxes and power transmission products. This is not a traditional customer service role. We're looking for someone who enjoys working with technical products, thrives in a fast-paced environment, and can turn complex information into clear, practical solutions for customers.

In this role, you'll serve as a primary point of contact for distributors, OEMs, end users, and internal teams, supporting product selection, quotations, order management, aftermarket parts, technical inquiries, and service needs. You'll collaborate closely with Business Development, Marketing, Purchasing, Manufacturing, Engineering, and our distribution partners to deliver responsive, solutions-focused support.

What You'll Do:

• Serve as a primary contact for pricing, quotations, product availability, order status, technical inquiries, service requests, and aftermarket parts support.
• Prepare accurate, timely quotations, including product selection, competitive interchanges, pricing, lead times, and commercial terms.
• Support customers with product selection and application guidance by gathering requirements and applying mechanical and product knowledge.
• Interpret customer specifications, engineering drawings, bills of material, and technical documentation to ensure accurate recommendations and order processing.
• Enter, review, and manage customer orders within the ERP system, verifying pricing, part numbers, quantities, delivery requirements, and documentation.
• Collaborate with Engineering, Manufacturing, Purchasing, and other internal teams to resolve technical, quality, availability, and delivery-related issues.
• Provide proactive communication on order progress, identify potential issues early, and recommend practical solutions.
• Support returns, warranty requests, service-related inquiries, replacement part identification, and issue resolution through completion.
• Maintain accurate records of customer interactions, quotations, orders, and related activities.
• Build long-term customer relationships through professionalism, responsiveness, technical knowledge, and a commitment to solving problems.

What You'll Bring:

• Three or more years of experience in technical customer service, inside sales support, order management, or a related role within a manufacturing or industrial-products environment.
• Mechanical aptitude and a genuine interest in understanding how industrial products function and are applied.
• Ability to read and interpret technical drawings, specifications, bills of material, catalogs, and product documentation.
• Experience preparing quotations, processing orders, and working within an ERP or similar business system.
• Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• A solutions-oriented mindset with a willingness to investigate issues, collaborate across teams, and drive resolution.
• Ability to work effectively with Sales, Engineering, Manufacturing, Purchasing, Marketing, and customer organizations.

Preferred Qualifications:

• Experience with gearboxes, gear drives, mechanical power transmission products, motors, bearings, conveyors, or similar industrial equipment.
• Experience supporting distributors, OEMs, and industrial end users.
• Familiarity with competitive product interchanges, application reviews, aftermarket parts support, or technical product selection.
• Experience with Acumatica or a comparable manufacturing ERP platform.

What Success Looks Like:

• Customers receive accurate, timely, and helpful support.
• Quotes and orders are processed accurately and with urgency.
• Technical and service-related issues are resolved efficiently with clear communication and ownership.
• Internal teams view you as knowledgeable, dependable, and collaborative.
• Your product and application expertise continues to grow, enabling you to independently handle increasingly complex inquiries.

Why Join Master Power Transmission?

This role offers the opportunity to build valuable technical and commercial expertise while making a visible impact on customer success and company operations. You'll join a collaborative manufacturing team where responsiveness, continuous learning, practical problem-solving, and strong customer relationships are highly valued.

Work Environment & Schedule:

Location: Greenville, SC, 29607

Work Setting: In-person office environment

Schedule: Monday through Friday

Shift: Day shift, 8-hour shift

Overtime: Opportunities may be available

Employment Type: Full-time

Benefits:

Master Power Transmission offers a competitive benefits package, including:

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Professional development assistance
• Referral program

Military Experience Welcome

Candidates with military experience are encouraged to apply. We value discipline, teamwork, technical aptitude, accountability, and commitment to mission success.

Learn more at master-pt.com.

Master Power Transmission is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, without regard to legally protected characteristics.