Application Engineer

At SATO America, LLC, our mission is to create new value for our customers through products and services of superior quality and to contribute toward a better and more sustainable world.

For more than 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of creating value for customers that, in turn, contributes to a more sustainable world.

Job title: Applications Engineer

Hybrid role: (3 days in office, 2 days WFH)

Job Location: Charlotte, NC, 28273, United States

Compensation: $95,000 - $105,000 /Year

Extensive travel, up to 50%; including International travel as required

SUMMARY:

This is an exciting opportunity for a technically skilled, customer-focused professional who enjoys problem-solving, collaboration, and hands-on innovation!

Join SATO America as an Applications Engineer and play a key role in communicating product functionality and positioning to our marketing, sales and technical teams, as well as our customers and partners. Create and deliver product presentations and demonstrations while providing technical expertise and product support to our sales team and partners as they engage in associated sales activities with prospective customers. Leverage your programming, networking, and RFID expertise to solve complex technical challenges and support business growth.

RESPONSIBILITIES:

• Provide product specific technical support to the sales team to enable them to pursue and successfully close sales opportunities.
• Respond to detailed technical inquiries from sales personnel and potential customers.
• Work closely with engineering and sales personnel to explain product features, benefits and competitive advantages.
• Engage with prospects to understand their requirements.
• Design, develop and present effective, detailed, product demos and proof of concepts for prospective customers.
• Interface with engineering, sales and marketing to assist customers and market feedback.
• Continuously acquire and maintain current knowledge of competing products and technologies.
• Work with our technical staff to help support our day-to-day business needs.
• Maintain up-to-date status of projects in the CRM application.
• Continuous testing and debugging of product line, followed by detailed documentation of findings.
• Understand a diverse set of technical aspects within a customer environment and then test and document the application and product requirements.
• Resolve all technical barriers to selling our products to customers.
• The ability to successfully manage multiple priorities is a must.
• Perform all other duties as assigned.
• Extensive travel, up to 50%; including International travel.

QUALIFICATIONS:

Required:

• Bachelor's degree in electrical or mechanical engineering, computer science, or equivalent work experience.
• Requires 3–5 years of experience in pre-sales or applications support.
• Knowledge of Windows operating systems and experience with basic application software.
• Programming experience with C++, C#, .NET, or Java, plus at least one scripting language: Lua, Python, PowerShell, or Bash.
• Experience with Enterprise networking including but not limited to: wired and wireless communications troubleshooting including Wireshark capture, analysis and problem resolution, wireless LAN standards, site survey and roaming, network security, security scanning, vulnerability types.
• Experience with UHF and HF RFID, RFID standards, IC types, encoding schemes, fixed and handheld readers, antennas, printers, RFID site surveys, RFID track and trace solution design
• Extensive travel up to 50%; including International travel as required.

Preferred:

• Linux, Unix experience a plus
• Experience with peripherals such as thermal barcode printers and their attachment to various devices and host systems using serial, parallel, USB, Bluetooth, Ethernet and 802.11b/g/n/ac/ax.
• Experience with AI for solution suggestions and problem solving.
• Knowledge of print and apply systems.
• Knowledge of electrical test equipment, such as Oscilloscopes and Protocol Analyzers.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SATO America LLC offers a highly competitive salary in addition to an outstanding, market-leading benefits program. SATO's total compensation package extends well beyond your paycheck as it's designed to support and enrich your personal and professional life. See our benefit line-up below:

Health & Wellness: medical, vision, and dental insurance to include coverage for domestic partners. SATO contributes approximately 75% to the cost of employees' health insurance coverage along with 100% company paid Life & AD&D, short-term and long-term disability insurance, and a pre-tax Health Savings Account with an employer contribution of $500.00 or $1,000.00 depending on elected medical coverage.

Time Away: We observe 10 company-paid holidays per year, and 15 days accrued vacation time. We also offer six (6) accrued personal days for you to use for things like weddings, moving, mental health, religious holiday, sick child or for anything that is truly personal.

Saving for the Future: plan for your short-term and long-term goals with our 401(k)-retirement savings plan with employer match with no vesting schedule. You are fully vested on the first of the month following 30 days of employment. SATO will match 100%/dollar-for-dollar of your 401(k)-deferral amount of the first 3% of your pay and an additional match of 50%/$.50 on the next 2% of your pay. For example, if you defer 5% of your pay into the 401(k) Plan, SATO will make a 4% matching contribution.