Lab Support

Catalyx is seeking a Lab Systems MLL Support Specialist provides technical and application support for laboratory IT systems, equipment, and infrastructure within a regulated pharmaceutical and life sciences environment.

Key Responsibilities

· Provide day-to-day IT and technical support for laboratory systems, applications, and equipment.

· Troubleshoot hardware, software, network, and application-related issues within laboratory environments.

· Support Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), and other laboratory applications.

· Assist with the installation, configuration, maintenance, and connectivity of laboratory instruments and equipment.

· Provide technical support to laboratory scientists, QC analysts, technicians, and manufacturing personnel.

· Manage incidents, service requests, and problem resolution through IT service management tools.

· Work with IT infrastructure, application teams, vendors, and laboratory stakeholders to resolve technical issues.

· Maintain system documentation, standard operating procedures (SOPs), and technical records.

· Support system upgrades, changes, testing, and validation activities.

· Ensure laboratory systems operate in compliance with GxP, GMP, and 21 CFR Part 11 requirements.

· Participate in audits, system reviews, and continuous improvement initiatives.

Requirements

Requirements

· Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline, or equivalent practical experience.

· Experience providing IT, application, or technical support in pharmaceutical, biotechnology, medical device, or life sciences environments.

· Experience supporting laboratory systems, scientific applications, or laboratory equipment is highly desirable.

· Experience working in a regulated GxP/GMP environment is preferred

Technical Skills

· Knowledge of Laboratory Information Management Systems (LIMS).

· Familiarity with Electronic Laboratory Notebooks (ELN) and laboratory applications.

· Understanding of Windows operating systems, networking, hardware, and software troubleshooting.

· Experience with laboratory instrument connectivity and integration.

· Familiarity with IT service management, incident management, and ticketing systems.

· Understanding of system validation, change control, and technical documentation.

Regulatory Knowledge

· Understanding of GxP and GMP requirements.

· Familiarity with FDA 21 CFR Part 11.

· Knowledge of computer system validation (CSV) and data integrity principles.