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Added just now
Seed Production Specialist
Pioneer Hi-Bred International, Inc
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…results-oriented Seed Production Specialist to join our Research and Development team in Lubbock, Texas. This position is an integral member of a multi-crop, cross-functional research team…
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Fund Supervisor
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Bank location listed three (3) or more days per week
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Store Manager - Del Amo Fashion Center
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"Is your passion in retail?” We are looking for a Retail Store Manager to oversee the daily operations in our store at ... The ideal candidate will have prior management experience and…
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Store Manager - Mall of America
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Store Manager - Broadway Plaza
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Lifeguard or Lead Lifeguard (General Assistant) - OAA UrecFit
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The Office of the Provost provides leadership and oversight in the development and implementation of all plans, policies, and procedures that support and advance the University’s academic…
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Lead, Retirement Administration
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Dietary Aide
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- From $15 USD / hour
Current ServSafe or Food Handler certification is required based on State / County law
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Dietary Aide (Full Time)
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Dietary Aide (On Call)
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- $17 to $18 USD / hour
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Dietary Aide (Part Time, Sat-Mon AM Shifts)
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- $17 to $18 USD / hour
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Senior IT Operations Manager
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…matrixed organization. Together, you will collaborate with Network Operations, Hosting, Tech Bar, Applications, the shop floor Level 1.5 support team, Service Delivery Managers, North…
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Director of Client Services
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Professional development and leadership growth opportunities
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Manufacturing Engineer I
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…Manufacturing Engineers are expected to work collaboratively with leadership, operations, employees, and other functional areas, to promote a productive and amicable work environment. The…
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Program Manager I - Fitness
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(Note: certification must have an in-person component and not 100% online/OSHA compliant)
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Assistant Health Fitness Program Manager
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- $18 to $22 USD / hour
Contributes to all management, operations, technical and administrative functions of a large onsite health and fitness program. Oversees day to day operations and routinely serves as…
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Retail Assistant Store Manager
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Foster a sales-focused environment through assisting with the training and development of associates.
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Retail Print Manager
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Drives a sales-focused environment through the training and development of all associates, inclusive of print.
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Retail Full Time Store Supervisor
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Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements…

Closed listing

Catalyst Family Inc.

Manager, Enrollment Shared Services

Irvine, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager of Enrollment Shared Services leads the centralized functions that support consistent, accurate, and efficient enrollment operations across Catalyst Family Inc. The role is responsible for customer account support, quality assurance, training, enrollment systems and data integrity, reporting, process documentation, and coordination of complex enrollment service requests.

The Manager establishes service standards and performance measures for enrollment and shared-services work, develops scalable processes, and ensures regional Enrollment teams receive timely and reliable technical and administrative support. The role partners closely with Enrollment Operations, Center Operations, Accounting, Compliance, Information Technology, and other internal teams to resolve issues, improve workflows, and maintain audit-ready records.

Key Responsibilities

Oversee Enrollment’s family account support functions, including account research, issue resolution, and coordination with Accounting and Finance.
Develop standards and oversight for Enrollment’s role in monthly billing and reconciliation processes by ensuring enrollment, attendance, authorization, and family account information is complete and accurate.
Monitor unresolved account issues and recurring discrepancies, identify root causes, and recommend corrective actions.
Develop and monitor quality-assurance standards for enrollment, eligibility, certification, recertification, and family-account documentation, including risk assessment and corrective actions.
Partner with Compliance, Contracts, and Enrollment Operations to interpret regulatory or funding updates and incorporate changes into procedures, systems, and training.
Provide first-level oversight of the development and maintenance of enrollment procedures, job aids, templates, quality checklists, escalation guides, and shared-services documentation.
Support the development and implementation of training for Enrollment team, center leadership staff, and other cross-collaborative departments, evaluating ongoing training effectiveness.
Participate in the selection, design, testing, implementation, and improvement of systems and applications supporting enrollment and customer accounts.
Use performance and quality data to identify trends, recommend improvements, and oversee implementation of corrective actions and process improvements.
Establish service expectations for communication with families, centers, regional teams, and internal partners and coordinate escalation processes with collaborating departments.
Build effective working relationships with Center Operations, Accounting, Compliance, Information Technology, and funding partners.
Manage, coach, and develop assigned staff and establish clear responsibilities and performance expectations.
Create role clarity and cross-training plans that strengthen coverage, succession readiness, and continuity of service.
Promote collaboration, accountability, confidentiality, customer service, and continuous improvement consistent with Catalyst Family Inc. values.

Required Qualifications

Bachelor’s degree in business administration, social work, accounting, public administration, or a related field, or an equivalent combination of education and relevant experience.
Four or more years of progressively responsible experience in enrollment, subsidized childcare, customer accounts, program operations, compliance, or a related field.
Three or more years of experience supervising staff or leading a service-oriented operational function.
Demonstrated experience improving workflows, establishing service standards, and using performance data to manage results.
Working knowledge of eligibility, enrollment, attendance, documentation, and regulatory requirements for social services or related programs.
Experience coordinating account research, billing support, reconciliation support, or other financial-adjacent operational processes.

Preferred Qualifications

Experience leading centralized or shared-services operations across multiple regions or programs.
Knowledge of subsidized childcare enrollment, eligibility, funding requirements, and customer-account practices.
Proficiency in a second language.

Key Competencies

Operational leadership and the ability to translate strategy and organizational change into consistent daily practices.
Strong analytical and problem-solving skills, including root-cause analysis and resolution of complex cross-functional issues.
Effective people leadership, coaching, delegation, and performance management.
Clear communication and the ability to build consensus and clarify decision rights with families, employees, leaders, and cross-functional partners.
Strong organization, prioritization, judgment, attention to detail, confidentiality, and ability to manage high-volume work with competing deadlines.

Working Conditions

Generally pleasant working conditions.
Less than 50% of daily assignments involve prolonged physical effort.
Periodic travel to regional offices, centers, training sessions, and operational meetings based on business needs.

Shift Type: Full Time, Exempt | On-Site

Schedule: Monday - Friday, 8 hours per day

What We Offer:

Medical, Dental and Vision Benefits
401(k) Retirement plan and Employee Assistance Program (EAP)
Personal Health Advocate
Paid vacation, sick time, and holidays
Commuter pre-tax benefit
Discounted childcare
Access to the Calm app
Tickets at Work employee discounts
Be constantly in a learning and growth process with training and professional growth advisory

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

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Jobs in the United States