Jobs in the United States

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Added 1 min ago
OC
General Laborer
Owens Corning
Verdi, NV
- $21 USD / hour
Communicate professionally and effectively to support product flow through plant.
Added 1 min ago
Senior Mechanical Design Specialist
Stratus Team LLC
Atlanta, GA · North Wilkesboro, NC · Charlotte, NC
Mentor and train junior and mid-level designers, providing technical expertise, problem-solving support, and professional development guidance.
Added 2 mins ago
ON
Retail Sales Associate - Chapel Hills East
Old Navy
Colorado Springs, CO
- $15.2 to $15.5 USD / hour
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 2 mins ago
G
Retail Stock Associate (Early Morning) - Chicago Premium
Gap
Aurora, IL
- $15 to $15.5 USD / hour
Assist and support the execution of the store’s merchandising floor plans
Added 2 mins ago
Seasonal Retail Sales Associate - Silver Sands
Gap
Destin, FL
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 2 mins ago
Seasonal Retail Sales Associate - Town Center Plaza
Gap
Leawood, KS
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 2 mins ago
ON
Assistant Manager - Trails At Silverdale
Old Navy
Silverdale, WA
- $21.5 to $28.5 USD / hour
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Added 4 mins ago
SO
Law Office Assistant 1/2 (02-1244)
State of Alaska
Palmer, AK
- $22.81 to $25.74 USD / hour
An associate’s degree or specific vocational-technical certification in a legal support career area (e.g., paralegal, legal assistant, legal secretary, or criminal justice) may substitute…
Added 5 mins ago
Calibration Technician II
QED Environmental Systems, Inc.
Dexter, MI
QED Environmental Systems is the market-leading provider of environmental technology solutions. We design, manufacture and support solutions for groundwater, soil and gas management and…
Added 5 mins ago
Big O Tires Sales Associate
Leeds West Groups
Urbandale, IA
A Sales Associate exemplifies professional integrity, strong teamwork skills, knowledge of automotive industry practices and procedures, and a passion for sales and delivering quality work,…
Added 5 mins ago
Big O Tires Sales Associate
Leeds West Groups
Ankeny, IA
A Sales Associate exemplifies professional integrity, strong teamwork skills, knowledge of automotive industry practices and procedures, and a passion for sales and delivering quality work,…
Added 5 mins ago
Service Desk Technician
NAVEX
Lake Oswego, OR
An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
Added 5 mins ago
Service Desk Technician
NAVEX
Lake Oswego, OR
An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
Added 6 mins ago
Administrative Coordinator
Tree House Humane Society
Chicago, IL
This role supports basic financial operations and reporting, provides executive support, including meeting preparation, event scheduling, and logistics, and supports HR administrative…
Added 7 mins ago
Sales Representative I , Spine - Charlotte, NC
SLD Medtronic Sofamor Danek USA, Inc.
Remote, United States
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 7 mins ago
EP Mapping Specialist, CAS
MDU Medtronic USA Inc
Remote, United States
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 7 mins ago
Retail Assistant Store Manager
The ODP Group
Gurnee, IL · IL
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Added 7 mins ago
TO
Retail Part Time Store Associate
The ODP Group
Oklahoma City, OK
- Part-time
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through…
Added 7 mins ago
Retail Assistant Store Manager
The ODP Group
Katy, TX
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Added 8 mins ago
LH
Full Time - Fulfillment Associate - Day
Lowe's Home Centers, LLC
Woburn, MA
- Full-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 8 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Wilmington, NC
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 8 mins ago
LH
Full Time - Sales Associate - Building Materials - Opening
Lowe's Home Centers, LLC
Van Buren, AR
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 8 mins ago
LH
Full Time - Sales Associate - Building Materials - Closing
Lowe's Home Centers, LLC
Southwest Ranches, FL
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 8 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Southwest Ranches, FL
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 8 mins ago
LH
Part Time - Head Cashier - Flexible
Lowe's Home Centers, LLC
Staunton, VA
- Part-time
Less than 1 Year Experience using common retail technology, such as smart phones and tablets

Cast & Crew LLC

Customer Success Associate

Burbank, CA, United States

$20 to $27 USD / hour

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Job details

Pay: $20 to $27 USD / hour
Experience: 1+ years of customer support, customer success, or technical support experience
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

What You'll Do

Respond to and resolve customer tickets and live chats in Zendesk for Final Draft 13, 12, and 11 desktop software (Mac and Windows), the Final Draft Go apps for iOS and Android, and the Final Draft Cloud SaaS app, aiming to resolve on first contact
Gather information about problematic or unexpected program behavior, identify the cause, and provide a solution or hands-on guidance
Troubleshoot software, file, account, licensing, and operating system issues affecting Final Draft, including sign-in, activation, and collaboration sessions
Support enterprise and education license holders and industry professionals with instruction on use, best practices, and production workflows
Collect reproduction steps and troubleshooting data, and escalate defects to Engineering through Jira with clear priority and customer impact
Document, track, and follow up on unresolved issues so customers stay informed until they're closed
Tag and categorize tickets accurately so the team can track patterns and trends in customer issues and feedback
Flag recurring questions and suggest knowledge base articles, macros, or updates that reduce incoming Level 1 tickets
Help keep documentation and the knowledge base current as features and the product change
Capture customer feedback and feature requests and route them through the team's feature request process
Test beta and pre-release versions of Final Draft and report defects back to Engineering and the beta program
Assist other departments with software testing, script templates, website functionality, onboarding and education content, and other company needs
Other projects and tasks as assigned

What We're Looking For

Intermediate to advanced proficiency with Final Draft software required
Experience in the film, television, or screenwriting industries preferred; script coordinator or writer's assistant experience a plus
1+ years of customer support, customer success, or technical support experience
Technically savvy; able to pick up new systems and programs quickly
Proficient with Windows and Mac operating systems; iOS knowledge
Excellent written and verbal communication; able to explain technical information clearly to non-technical users
Calm, positive, and professional with frustrated customers, while handling multiple issues at once
Strong analytical and troubleshooting skills; detail- and data-oriented
Familiarity with Zendesk (our primary CRM) or a similar help desk platform
HubSpot, Magento, Jira, and Centercode experience are a bonus
Highly organized; able to manage multiple responsibilities effectively

Special Work Conditions

Sedentary: involves sitting most of the time, with walking or standing for brief periods. May occasionally involve exerting up to 15 lbs. of force, or a negligible amount of force, to lift, carry, push, or pull.

We take care of our people. When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We’re committed to helping you thrive, professionally, and personally. Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $20.00 - $27.00 per hour.

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