Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
Lead Cloud Architect
LED FastStart
Home Office, LA
Develop systems to scale support for multi-cloud environments, cross-account applications, SASE, and automated solutions.
Added 6 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Jackson, MS
Build cross-functional relationships with Data Scientists, Product Managers and Software Engineers to understand data needs and deliver on those needs
Added 6 mins ago
Clinical Testing Automation Analyst
Highmark Health
Jackson, MS
…quality, reliability, and efficiency of clinical and business applications across AHN. This role works closely with Epic analysts, application teams, business stakeholders, and our vendor…
Added 6 mins ago
Software Engineer, Machine Learning RecSys
Meta
Jackson, MS
Exposure to architectural patterns of large scale software applications
Added 6 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 6 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
…designing and delivering scalable, cloud-native healthcare payer applications that improve payment accuracy, operational efficiency, and member experience. You will be a valued member of…
Added 6 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 6 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 6 mins ago
Project Coordinator/4078/Jackson
Terracon Consultants, Inc.
Jackson, MS
…related field preferred. Experience with gINT Geotechnical software and AutoCAD LT preferred (if applicable) Fluent in Microsoft Office applications. A valid driver's license with…
Added 6 mins ago
Senior ALC Developer
Maximus
Jackson, MS
Conduct trial runs of programs and software applications to be sure that they will produce the desired information and that the instructions are correct.
Added 6 mins ago
Trainee
Teradata
Jackson, MS
Develop, test, and support software, data, cloud, and AI solutions.
Added 6 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Jackson, MS
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 6 mins ago
C
AI Data Engineer
Cognizant
Jackson, MS
- $100,000 to $115,000 USD / year
…cloud-native data engineering solutions that enable advanced AI-driven applications and business outcomes. You will be a valued member of our engineering team and collaborate closely with…
Added 6 mins ago
C
AI Data Engineer
Cognizant
Jackson, MS
- $100,000 to $115,000 USD / year
…cloud-native data engineering solutions that enable advanced AI-driven applications and business outcomes. You will be a valued member of our engineering team and collaborate closely with…
Added 6 mins ago
Clinical Informaticist
Intermountain Health
Jackson, MS
…perform workflow and system analysis and functional design for software development / configuration activities associated with clinical applications. Caregivers in this role are also…
Added 6 mins ago
M
Senior ALC Developer PART TIME
Maximus
Jackson, MS
- Part-time
Conduct trial runs of programs and software applications to be sure that they will produce the desired information and that the instructions are correct.
Added 6 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Jackson, MS
- $86,000 to $99,000 USD / year
…designing and delivering scalable, cloud-native healthcare payer applications that improve payment accuracy, operational efficiency, and member experience. You will be a valued member of…
Added 6 mins ago
Senior ALC Developer
Maximus
Jackson, MS
Conduct trial runs of programs and software applications to be sure that they will produce the desired information and that the instructions are correct.
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Jackson, MS
- $152,000 to $222,000 USD / year
…support, predictive models, emerging technology, user-facing applications, and fleet data), managing the dependencies between them without owning the teams directly. The role also governs…
Added 9 mins ago
Tier 3 Technical Support Engineer
CaseWorthy, LLC
Remote, United States
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software/Computer Engineering.
Added 13 mins ago
IS
Fianance Operations Analyst
INSPYR Solutions
Charlotte, NC
- $45 to $52 USD / hour
Experience supporting custom software applications.
Added 14 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Charleston, WV
Build cross-functional relationships with Data Scientists, Product Managers and Software Engineers to understand data needs and deliver on those needs
Added 14 mins ago
Clinical Testing Automation Analyst
Highmark Health
Charleston, WV
…quality, reliability, and efficiency of clinical and business applications across AHN. This role works closely with Epic analysts, application teams, business stakeholders, and our vendor…
Added 14 mins ago
Software Engineer, Machine Learning RecSys
Meta
Charleston, WV
Exposure to architectural patterns of large scale software applications
Added 14 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…

CaseWorthy, LLC

Tier 3 Technical Support Engineer

Remote, United States

$90,000-$125,000

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000-$125,000
Posting language: English
Posted: Nov 6, 2026

Original job description

Apply

Description

Job Summary The Tier 3 Technical Support Engineer is the last line of technical defense before an issue reaches Engineering. You own the hardest customer problems: the ones Tier 1 and Tier 2 could not resolve that span multiple systems, or that point to a defect in the product itself. You will spend most of your time in logs, databases, APIs, and code, reproducing issues and finding root cause. You act as the bridge between Support and Engineering, translating customer impact into actionable bug reports and bringing engineering context back to the support team. This role reports to the Director of Technical Support and works closely with Engineering, Product, and Customer Success.

Responsibilities

Own escalated cases end to end, take complex, high-impact, or long-running issues from Tier 2, drive them to resolution, and keep the customer and account team informed throughout.
Triage where a problem lives (browser, application, API, database, or infrastructure) before deep-dive analysis, and balance short-term containment such as workarounds or rollback against the long-term fix engineering will implement.
Perform deep root-cause analysis using application logs, database queries, API traces, browser dev tools, and monitoring data (APM, error tracking, infrastructure metrics).
Validate data and configuration as part of every investigation: determine whether the cause is bad or missing data, misconfiguration, or incorrect assumptions about the customer's setup, and perform data repair when required.
Reproduce defects in staging or UAT with equivalent configuration and de-identified sample data, and file bug reports that meet the Definition of Ready, including proposed Priority and Severity with a one-line reason for each. Resolve and resubmit any ticket the bug-triage agent returns as incomplete.
Provide safe, clearly documented workarounds and state their downsides on the ticket.
Partner with Engineering on fixes: raise customer impact and priority changes through weekly triage or a comment on the bug, validate patches before release, and confirm resolution with the customer.
Take ownership when Tier 1 declares a suspected P0, P1, or PHI exposure: open the Jira ticket, alert the owning R&D team in Microsoft Teams with symptoms, scope, impact, and any known workaround, and participate in the CritSit until resolved.
Own the customer from open to close: provide updates at the agreed cadence, write every message that goes to the customer, and close only after the customer confirms the fix or a documented workaround.
Write the root cause analysis for escalated defects, and deliver the formal RCA when a contract requires one.
Protect client data in every ticket and attachment: de-identify records, redact screenshots, recordings, HAR files, and logs before filing, link to Datadog traces rather than exporting them, and follow the approved production access process, logging each access on the ticket.
Put engineering's plain-language root causes into the knowledge base so the next ticket is solved at Tier 1, build runbooks and diagnostic tooling for Tier 1 and Tier 2, and coach Tier 2 on the Tier 2 versus Tier 3 criteria and the Definition of Ready.
Identify recurring issue patterns and systemic weaknesses and recommend hardening, design changes, or backlog items to the owning team's triage.
Participate in a rotating on-call schedule for P0 and P1 escalations outside business hours.
Performs other duties as assigned.
Ability to travel nationwide, up to 10% annually.

Requirements

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software/Computer Engineering.
5+ years in technical support, support engineering, or a similar customer-facing technical role, with at least 2 years at an escalation tier for a SaaS product.
Strong T-SQL against Microsoft SQL Server: you can write optimized, non-destructive multi-table queries to investigate data issues without help and use SQL Profiler or similar tools to trace problematic queries.
Hands-on experience with Datadog or a comparable APM platform: log search, traces, dashboards, and RUM sessions, used to correlate errors with deploys or configuration changes and pinpoint when a regression started.
Proficiency with browser developer tools: capturing HAR files and console logs, and diagnosing JavaScript, CSP, CORS, and network (4xx, 5xx, timeout) failures.
Hands-on experience reproducing and debugging REST APIs with Postman, Swagger, or cURL, including authentication flows (OAuth, SAML/SSO) and inspecting headers, payloads, and status codes.
Working understanding of SaaS architecture: web front ends, backend services, relational databases, message queues, and third-party integrations.
Experience with Atlassian tools like Jira and Confluence.
Understanding of PHI and PII handling obligations, including de-identification and redaction of diagnostic evidence.
Clear written communication: you can explain a complex technical failure to a customer in plain language and to an engineer in precise technical terms, and document reproduction steps so an engineer can act without a clarifying question.
Calm under pressure and methodical during incidents, with a record of owning problems until they are fully closed.

Preferred Skills & Qualifications

Experience supporting software in the human services space (HMIS, Medicaid, HCBS, I/DD) or another regulated industry, and familiarity with HIPAA or SOC 2.
Working knowledge of a scripting language (PowerShell, Python, or similar) for diagnostics and data validation.
Ability to read C# and .NET application code well enough to trace a bug to a likely source.
Experience with Microsoft Azure and cloud-hosted multi-tenant applications.
Familiarity with the data integration landscape: ETL tools, iPaaS platforms, or SFTP/flat-file exchange.
Experience building internal support tooling or contributing to a product codebase.
ITIL Foundation or equivalent incident and problem management training.

We are unable to sponsor employment visas or support STEM OPT work authorization for this role.

Salary Description

$90,000-$125,000

Apply About employer

More about this job

Skills

Technical support
Root cause analysis
Jira
Microsoft Teams
Datadog
Computer science
Computer technology
Computer engineering
SQL
Microsoft SQL Server
JavaScript
Debugging
API development
Postman
SAML
Atlassian Confluence
Communication skills
Microsoft PowerShell
Python
C#
.NET
Microsoft Azure
Data engineering
ITIL

Report this job