Jobs in the United States

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Added 2 mins ago
OA
Federal Project Director
Other Agencies and Independent Organizations
Upton, NY
- $148,222 to $197,200 USD / year
As a General Engineer/Federal Project Director, you will:
Added 5 mins ago
T
Senior Solutions Architect
Teknowledge
Colorado Springs, CO
- $106,969 to $160,453 USD / year
…commercial shaping. The sales leader retains ownership of the customer relationship and sales process; the Solutions Architect plays a key role in building confidence, maintaining momentum…
Added 8 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $102,415 to $158,322 USD / year
You will serve as a INTERDISCIPLINARY ENGINEER in the Missions Systems Group, Avionics Engineering Department of NAVAIRWARCENAC DIV.
Added 12 mins ago
UA
Army Reserve Administrator
U.S. Army Reserve Command
Hammond, WI
- $67,290 to $87,482 USD / year
About the Position: This is a Military Technician position with the 416th Theater Engineer Command, 652 Engineer Company, 367 Engineer Battalion, 372 Engineer Brigade located in Hammond,…
Added 12 mins ago
NF
Environmental Engineer/Physical Scientist
Naval Facilities Engineering Systems Command
Washington Navy Yard, DC
- $121,785 to $158,322 USD / year
You will serve as a Environmental Engineer/Physical Scientist in the ???????Environmental Division of NAVAL FAC ENGINEERING CMD WASH.
Added 14 mins ago
J
Super SWE - AI Factory
Jobgether
Remote, United States
- $200,000 to $275,000 USD / year
We are seeking an exceptional, AI-native software engineer to help build the next generation of autonomous engineering systems. In this role, you will develop an internal AI factory,…
Added 14 mins ago
Senior Software Engineer, Cloud Applications
Jobgether
Remote, United States
As a Senior Software Engineer, Cloud Applications, you will play a critical role in designing and building the cloud infrastructure and backend systems that power a large-scale customer…
Added 18 mins ago
Applied AI Engineer, Applied AI
Snowplow
Remote, United States
Snowplow is the real-time customer context layer that collects, validates, enriches, and delivers behavioral data for advanced analytics, ML, and AI agent decisioning. Snowplow's event…
Added 18 mins ago
Forward Deployed Engineer, Applied AI
Snowplow
Remote, United States
Snowplow is the real-time customer context layer that collects, validates, enriches, and delivers behavioral data for advanced analytics, ML, and AI agent decisioning. Snowplow's event…
Added 20 mins ago
EI
RF Applications Engineer
Elve Inc
Remote, United States
- $80,000 to $170,000 USD / year
The Applications Engineer is responsible for mapping customer requirements to Elve products to determine the best way to meet the customer's business need. This involves an iterative…
Added 20 mins ago
EI
RF Applications Engineer
Elve Inc
Remote, United States
- $80,000 to $170,000 USD / year
The Applications Engineer is responsible for mapping customer requirements to Elve products to determine the best way to meet the customer's business need. This involves an iterative…
Added 20 mins ago
EI
RF Test & Automation Engineer
Elve Inc
San Francisco, CA
- $85,000 to $150,000 USD / year
Elve, Inc. is a deep-tech startup with a factory in Davis, CA & Customer Experience center in San Francisco, CA, specializing in designing and manufacturing high-efficiency, lightweight…
Added 34 mins ago
W2 Network Engineer
Inabia Software & Consulting Inc.
Redmond, WA
We are looking for an experienced L2/L3 Network Technical Support Engineer to provide post launch technical support for a broadband service provider’s network and services. The role will
Added 34 mins ago
Embedded Hardware Engineer
Inabia Software & Consulting Inc.
Austin, TX
embedded hardware engineer with electronics design and PCB development.
Added 37 mins ago
Controls Engineer
Valknut Automation
Lake Orion, MI
…Working closely with project managers, mechanical engineers, and customer teams, you will ensure that all control solutions meet performance, safety, and compliance requirements. Your work…
Added 42 mins ago
Ride & Test / Prototype Engineer
KYB AMERICAS CORPORATION
Franklin, IN
The Design Engineer is responsible for receiving and distributing technical information from the customer and implementing it into Production.
Added 43 mins ago
Senior Analytics Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analytics Engineer based in the United States.
Added 43 mins ago
J
Embedded Systems Staff Engineer
Jobgether
Remote, United States
- $96.75 to $133.03 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Embedded Systems Staff Engineer based in the United States.
Added 56 mins ago
Technical Support Engineer
LumApps
Austin
🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
Added 59 mins ago
Manufacturing Engineer I - Plant 3
Crown Equipment Corporation
Greencastle, IN
Added 1 hour ago
IG
VTC Engineer
Insight Global
San Francisco, CA
- From $25 USD / hour
Strong customer service, communication, and technical troubleshooting skills
Added 1 hour ago
ES
Senior Sales Engineer (Semiconductors)
Elevate Semiconductor
San Diego, CA
- $130,000 to $180,000 USD / year
This is an opportunity for an experienced Applications Engineer, Product Engineer, Sales Engineer, or other customer-facing semiconductor engineer who wants to take on greater ownership of…
Added 1 hour ago
ES
Senior Staff Analog Design Engineer
Elevate Semiconductor
San Diego, CA
- $175,000 to $200,000 USD / year
As a Senior Staff Analog Design Engineer, you will serve as a technical leader within Elevate Semiconductor, helping shape the architecture and direction of our high performance ATE…
Added 1 hour ago
ES
Senior ATE Test Engineer
Elevate Semiconductor
San Diego, CA
- $125,000 to $180,000 USD / year
We are seeking a Senior Test Engineer to lead the development and execution of test solutions for precision analog and mixed-signal integrated circuits used in memory, AI, high-performance…
Added 1 hour ago
ES
Senior Staff Applications Engineer
Elevate Semiconductor
San Diego, CA
- $150,000 to $180,000 USD / year
This role is ideal for an experienced engineer who knows how to solve a technical problem with no obvious cause. You'll hold deep product and ATE knowledge for the team, lead challenging…

CaseWorthy, LLC

Tier 3 Technical Support Engineer

Remote, United States

$90,000-$125,000

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Job details

Pay: $90,000-$125,000
Posting language: English
Posted: Nov 6, 2026

Original job description

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Description

Job Summary The Tier 3 Technical Support Engineer is the last line of technical defense before an issue reaches Engineering. You own the hardest customer problems: the ones Tier 1 and Tier 2 could not resolve that span multiple systems, or that point to a defect in the product itself. You will spend most of your time in logs, databases, APIs, and code, reproducing issues and finding root cause. You act as the bridge between Support and Engineering, translating customer impact into actionable bug reports and bringing engineering context back to the support team. This role reports to the Director of Technical Support and works closely with Engineering, Product, and Customer Success.

Responsibilities

Own escalated cases end to end, take complex, high-impact, or long-running issues from Tier 2, drive them to resolution, and keep the customer and account team informed throughout.
Triage where a problem lives (browser, application, API, database, or infrastructure) before deep-dive analysis, and balance short-term containment such as workarounds or rollback against the long-term fix engineering will implement.
Perform deep root-cause analysis using application logs, database queries, API traces, browser dev tools, and monitoring data (APM, error tracking, infrastructure metrics).
Validate data and configuration as part of every investigation: determine whether the cause is bad or missing data, misconfiguration, or incorrect assumptions about the customer's setup, and perform data repair when required.
Reproduce defects in staging or UAT with equivalent configuration and de-identified sample data, and file bug reports that meet the Definition of Ready, including proposed Priority and Severity with a one-line reason for each. Resolve and resubmit any ticket the bug-triage agent returns as incomplete.
Provide safe, clearly documented workarounds and state their downsides on the ticket.
Partner with Engineering on fixes: raise customer impact and priority changes through weekly triage or a comment on the bug, validate patches before release, and confirm resolution with the customer.
Take ownership when Tier 1 declares a suspected P0, P1, or PHI exposure: open the Jira ticket, alert the owning R&D team in Microsoft Teams with symptoms, scope, impact, and any known workaround, and participate in the CritSit until resolved.
Own the customer from open to close: provide updates at the agreed cadence, write every message that goes to the customer, and close only after the customer confirms the fix or a documented workaround.
Write the root cause analysis for escalated defects, and deliver the formal RCA when a contract requires one.
Protect client data in every ticket and attachment: de-identify records, redact screenshots, recordings, HAR files, and logs before filing, link to Datadog traces rather than exporting them, and follow the approved production access process, logging each access on the ticket.
Put engineering's plain-language root causes into the knowledge base so the next ticket is solved at Tier 1, build runbooks and diagnostic tooling for Tier 1 and Tier 2, and coach Tier 2 on the Tier 2 versus Tier 3 criteria and the Definition of Ready.
Identify recurring issue patterns and systemic weaknesses and recommend hardening, design changes, or backlog items to the owning team's triage.
Participate in a rotating on-call schedule for P0 and P1 escalations outside business hours.
Performs other duties as assigned.
Ability to travel nationwide, up to 10% annually.

Requirements

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software/Computer Engineering.
5+ years in technical support, support engineering, or a similar customer-facing technical role, with at least 2 years at an escalation tier for a SaaS product.
Strong T-SQL against Microsoft SQL Server: you can write optimized, non-destructive multi-table queries to investigate data issues without help and use SQL Profiler or similar tools to trace problematic queries.
Hands-on experience with Datadog or a comparable APM platform: log search, traces, dashboards, and RUM sessions, used to correlate errors with deploys or configuration changes and pinpoint when a regression started.
Proficiency with browser developer tools: capturing HAR files and console logs, and diagnosing JavaScript, CSP, CORS, and network (4xx, 5xx, timeout) failures.
Hands-on experience reproducing and debugging REST APIs with Postman, Swagger, or cURL, including authentication flows (OAuth, SAML/SSO) and inspecting headers, payloads, and status codes.
Working understanding of SaaS architecture: web front ends, backend services, relational databases, message queues, and third-party integrations.
Experience with Atlassian tools like Jira and Confluence.
Understanding of PHI and PII handling obligations, including de-identification and redaction of diagnostic evidence.
Clear written communication: you can explain a complex technical failure to a customer in plain language and to an engineer in precise technical terms, and document reproduction steps so an engineer can act without a clarifying question.
Calm under pressure and methodical during incidents, with a record of owning problems until they are fully closed.

Preferred Skills & Qualifications

Experience supporting software in the human services space (HMIS, Medicaid, HCBS, I/DD) or another regulated industry, and familiarity with HIPAA or SOC 2.
Working knowledge of a scripting language (PowerShell, Python, or similar) for diagnostics and data validation.
Ability to read C# and .NET application code well enough to trace a bug to a likely source.
Experience with Microsoft Azure and cloud-hosted multi-tenant applications.
Familiarity with the data integration landscape: ETL tools, iPaaS platforms, or SFTP/flat-file exchange.
Experience building internal support tooling or contributing to a product codebase.
ITIL Foundation or equivalent incident and problem management training.

We are unable to sponsor employment visas or support STEM OPT work authorization for this role.

Salary Description

$90,000-$125,000

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More about this job

Skills

Technical support
Root cause analysis
Jira
Microsoft Teams
Datadog
Computer science
Computer technology
Computer engineering
SQL
Microsoft SQL Server
JavaScript
Debugging
API development
Postman
SAML
Atlassian Confluence
Communication skills
Microsoft PowerShell
Python
C#
.NET
Microsoft Azure
Data engineering
ITIL

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