Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
JL
Property Condition Assessor
Jones Lang LaSalle
Denver, CO
- $55,000 to $80,000 USD / year
Support business development by presenting services to clients and contributing to revenue growth; some overnight travel required.
Added 9 mins ago
Sr Ground Sys Engineer I, Mech 5672562003 Stennis
Rocket Lab USA
Stennis Space Center, MS
Added 9 mins ago
Sr. Project Engineer-R0007990
CF Industries Holdings, Inc.
Yazoo City, MS
Added 9 mins ago
Quality Engineer I 207462
Baxter Healthcare Corporation
Cleveland, MS
…than just a job-you will find purpose and pride. As a Quality Engineer I at Baxter Healthcare Corporation, you will have a meaningful role in ensuring the quality and reliability of our…
Added 9 mins ago
EG
Databricks Data Engineer
Eliassen Group
Jackson, MS
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 9 mins ago
EG
Cloud Engineer
Eliassen Group
Jackson, MS
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 11 mins ago
Electronic Warfare DevOps Engineer
Dynetics, Inc
Huntsville, AL
Leidos’ Defense Open Air Sensors Division is seeking an Electronic Warfare DevOps Engineer to join a diverse team to create unique solutions for complex sensor and radar orientated…
Added 12 mins ago
Tier 3 Technical Support Engineer
CaseWorthy, LLC
Remote, United States
The Tier 3 Technical Support Engineer is the last line of technical defense before an issue reaches Engineering. You own the hardest customer problems: the ones Tier 1 and Tier 2 could not…
Added 16 mins ago
S
Maintenance Reliability Engineer
Syensqo
Willow Island, WV
- $98,720 to $123,400 USD / year
…assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are…
Added 17 mins ago
EG
Cloud Engineer
Eliassen Group
Charleston, WV
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 17 mins ago
EG
Databricks Data Engineer
Eliassen Group
Charleston, WV
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 22 mins ago
Senior End User Engineer
Fiserv
Omaha, NE
The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating…
Added 22 mins ago
EG
Cloud Engineer
Eliassen Group
Lincoln, NE
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 22 mins ago
EG
Databricks Data Engineer
Eliassen Group
Lincoln, NE
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 58 mins ago
IPS Analysis Chief (Associate Project Manager 2)
City of New York
Queens, NY
Another critical function of the Supervsior is mobile technology application development and support for critical mandates such as:
Added 58 mins ago
Quality Assurance Inspector
City of New York
New York City, NY
The Department of Design and Construction, Safety and Site Support Division, seeks a Quality Assurance Inspector in the Office of Quality Assurance. Under the direction of the Deputy…
Added 58 mins ago
Quality Assurance Inspector
City of New York
New York City, NY
The Department of Design and Construction, Safety and Site Support Division, seeks a Quality Assurance Inspector in the Office of Quality Assurance. Under the direction of the Deputy…
Added 58 mins ago
Senior Design Reviewer (Mechanical)
City of New York
New York City, NY
…(utilizing AutoCAD and BIM) and providing technical expertise and support services for client agency projects. The selected candidate will interface with clients, consultants, contractors,…
Added 59 mins ago
CO
Assistant Civil Engineer
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
The Assistant Civil Engineer is a journey-level classification filled with multiple incumbents. Incumbents are responsible for performing moderately difficult professional engineering work…
Added 1 hour ago
Senior System Infrastructure Engineer
PC Connection Inc
Shrewsbury, MA
…cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we…
Added 1 hour ago
Senior Test Engineer (SME)
Odyssey Systems Consulting Group
Hanscom Afb, MA
Odyssey has an exciting opportunity for a Senior Test Engineer (SME) supporting the 96th Cyber Test Group Detachment 1 at Hanscom AFB, MA. As a member of an integrated product team, the…
Added 1 hour ago
Electrical Facilities Maintenance Engineer (Electrical Engineer V)
State of Massachusetts
185 Kneeland Street, MA
…Responsibilities * Under the direction of the Senior Electrical Engineer or designee, the Electrical Facilities Maintenance Engineer supports the operations of electrical lighting and…
Added 1 hour ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
The Manufacturing Engineer II supports the development, documentation, and execution of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting environment.…
Added 1 hour ago
District Planning Engineer (Civil Engineer IV)
State of Massachusetts
Lenox, MA
…and Responsibilities * Coordinates with Project Development Engineer, Projects Engineer, Maintenance, Bridge, Traffic, and Design Sections as needed to initiate MassDOT District projects in…
Added 1 hour ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…

CaseWorthy, LLC

Tier 3 Technical Support Engineer

Remote, United States

$90,000-$125,000

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000-$125,000
Posting language: English
Posted: Nov 6, 2026

Original job description

Apply

Description

Job Summary The Tier 3 Technical Support Engineer is the last line of technical defense before an issue reaches Engineering. You own the hardest customer problems: the ones Tier 1 and Tier 2 could not resolve that span multiple systems, or that point to a defect in the product itself. You will spend most of your time in logs, databases, APIs, and code, reproducing issues and finding root cause. You act as the bridge between Support and Engineering, translating customer impact into actionable bug reports and bringing engineering context back to the support team. This role reports to the Director of Technical Support and works closely with Engineering, Product, and Customer Success.

Responsibilities

Own escalated cases end to end, take complex, high-impact, or long-running issues from Tier 2, drive them to resolution, and keep the customer and account team informed throughout.
Triage where a problem lives (browser, application, API, database, or infrastructure) before deep-dive analysis, and balance short-term containment such as workarounds or rollback against the long-term fix engineering will implement.
Perform deep root-cause analysis using application logs, database queries, API traces, browser dev tools, and monitoring data (APM, error tracking, infrastructure metrics).
Validate data and configuration as part of every investigation: determine whether the cause is bad or missing data, misconfiguration, or incorrect assumptions about the customer's setup, and perform data repair when required.
Reproduce defects in staging or UAT with equivalent configuration and de-identified sample data, and file bug reports that meet the Definition of Ready, including proposed Priority and Severity with a one-line reason for each. Resolve and resubmit any ticket the bug-triage agent returns as incomplete.
Provide safe, clearly documented workarounds and state their downsides on the ticket.
Partner with Engineering on fixes: raise customer impact and priority changes through weekly triage or a comment on the bug, validate patches before release, and confirm resolution with the customer.
Take ownership when Tier 1 declares a suspected P0, P1, or PHI exposure: open the Jira ticket, alert the owning R&D team in Microsoft Teams with symptoms, scope, impact, and any known workaround, and participate in the CritSit until resolved.
Own the customer from open to close: provide updates at the agreed cadence, write every message that goes to the customer, and close only after the customer confirms the fix or a documented workaround.
Write the root cause analysis for escalated defects, and deliver the formal RCA when a contract requires one.
Protect client data in every ticket and attachment: de-identify records, redact screenshots, recordings, HAR files, and logs before filing, link to Datadog traces rather than exporting them, and follow the approved production access process, logging each access on the ticket.
Put engineering's plain-language root causes into the knowledge base so the next ticket is solved at Tier 1, build runbooks and diagnostic tooling for Tier 1 and Tier 2, and coach Tier 2 on the Tier 2 versus Tier 3 criteria and the Definition of Ready.
Identify recurring issue patterns and systemic weaknesses and recommend hardening, design changes, or backlog items to the owning team's triage.
Participate in a rotating on-call schedule for P0 and P1 escalations outside business hours.
Performs other duties as assigned.
Ability to travel nationwide, up to 10% annually.

Requirements

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software/Computer Engineering.
5+ years in technical support, support engineering, or a similar customer-facing technical role, with at least 2 years at an escalation tier for a SaaS product.
Strong T-SQL against Microsoft SQL Server: you can write optimized, non-destructive multi-table queries to investigate data issues without help and use SQL Profiler or similar tools to trace problematic queries.
Hands-on experience with Datadog or a comparable APM platform: log search, traces, dashboards, and RUM sessions, used to correlate errors with deploys or configuration changes and pinpoint when a regression started.
Proficiency with browser developer tools: capturing HAR files and console logs, and diagnosing JavaScript, CSP, CORS, and network (4xx, 5xx, timeout) failures.
Hands-on experience reproducing and debugging REST APIs with Postman, Swagger, or cURL, including authentication flows (OAuth, SAML/SSO) and inspecting headers, payloads, and status codes.
Working understanding of SaaS architecture: web front ends, backend services, relational databases, message queues, and third-party integrations.
Experience with Atlassian tools like Jira and Confluence.
Understanding of PHI and PII handling obligations, including de-identification and redaction of diagnostic evidence.
Clear written communication: you can explain a complex technical failure to a customer in plain language and to an engineer in precise technical terms, and document reproduction steps so an engineer can act without a clarifying question.
Calm under pressure and methodical during incidents, with a record of owning problems until they are fully closed.

Preferred Skills & Qualifications

Experience supporting software in the human services space (HMIS, Medicaid, HCBS, I/DD) or another regulated industry, and familiarity with HIPAA or SOC 2.
Working knowledge of a scripting language (PowerShell, Python, or similar) for diagnostics and data validation.
Ability to read C# and .NET application code well enough to trace a bug to a likely source.
Experience with Microsoft Azure and cloud-hosted multi-tenant applications.
Familiarity with the data integration landscape: ETL tools, iPaaS platforms, or SFTP/flat-file exchange.
Experience building internal support tooling or contributing to a product codebase.
ITIL Foundation or equivalent incident and problem management training.

We are unable to sponsor employment visas or support STEM OPT work authorization for this role.

Salary Description

$90,000-$125,000

Apply About employer

More about this job

Skills

Technical support
Root cause analysis
Jira
Microsoft Teams
Datadog
Computer science
Computer technology
Computer engineering
SQL
Microsoft SQL Server
JavaScript
Debugging
API development
Postman
SAML
Atlassian Confluence
Communication skills
Microsoft PowerShell
Python
C#
.NET
Microsoft Azure
Data engineering
ITIL

Report this job