Remote jobs in the United States

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Added 2 hours ago
AI/ML Solution Architect (LATAM/US)
SnapSoft Kft.
Remote, United States
Good command of SQL and a working understanding of core data engineering concepts (ETL, pipelines, data modelling)
Added 2 hours ago
J
Lead Data Engineer
Jobgether
Remote, United States
- $110,000 to $145,000 USD / year
Demonstrated experience migrating legacy ETL processes and data warehouse workloads to cloud environments.
Added 3 hours ago
J
Senior Product Management Specialist - Commercial Modifications (Virtual)
Jobgether
Remote, United States
- $129,200 to $187,450 USD / year
…performance. Working with tools such as Tableau, Power BI, SQL, and Smartsheet, you will transform complex datasets into meaningful business intelligence. You will collaborate with project…
Added 5 hours ago
RevOps Manager
Dreamdata
Remote, United States
Experience with SQL or a similar querying language to extract and analyze data across our systems
Added 6 hours ago
Sr. Full-Stack Developer with Agentic AI (Clearance Required)
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Sr. Full-Stack Developer with Agentic AI (Clearance Required) based in the United…
Added 8 hours ago
BA/Technical Product Manager
ProArch
Remote, United States
Analyze application logic, SQL, stored procedures, configuration parameters, integrations, and data flows to understand existing system behavior.
Added 12 hours ago
Forward Deployed Integrations Engineer
Coursedog
Remote, United States
Expertise in SIS data structures, data mapping, and ETL concepts, with the ability to troubleshoot data flow issues on your own
Added 17 hours ago
Director of Engineering, Solution Engineering and Support
Claritas Rx
Remote, United States
Strong hands-on background in data engineering and data platforms: ETL/ELT pipelines, SQL, data modeling, and data quality.
Added 20 hours ago
Engineering Manager, Data Platform and Governance
Canopy
Remote, United States
Lead the development of data pipelines, ETL/ELT processes, streaming architectures, and data integration solutions.
Added 1 day ago
Analytics Engineer
Benchmark Utility Services
Remote, United States
Understanding of ETL/ELT concepts and relational data modeling, with experience profiling, cleaning, and standardizing data
Added 1 day ago
AP
Commercial Data Product Owner - Job ID: 2080
Ascendis Pharma
Remote, United States
- $180,000 to $190,000 USD / year
Work with Databricks, SQL, data warehouses, ETL/ELT processes, and data pipelines.
Added 1 day ago
Business Intelligence Developer
TherapyNotes.com
Remote, United States
The BI Developer at TherapyNotes is responsible for designing, developing, and maintaining business intelligence solutions that support data-driven decision-making across the organization.…
Added 1 day ago
Principal Consultant - Databricks
OZ Digital LLC
Remote, United States
Strong command of Apache Spark, PySpark, Python, SQL, Delta Lake, batch and streaming patterns, ETL/ELT, data modeling, data quality, performance tuning, and production troubleshooting.
Added 1 day ago
Business Data Analyst
neurohire.ai
Remote, United States
Write SQL queries to extract, filter, join, and analyze data from databases.
Added 1 day ago
IG
Principal Engineer, Populus.ai and Elevate Platform
IPS Group Inc.
Remote, United States
- $125,000 to $160,000 USD / year
…roles in one: the platform's architect and its lead hands-on developer. You will set the…
Added 1 day ago
Senior Data Engineer, AI/ML Platforms
Baldwin Group Colleague, Inc.
Remote, United States
Performs ETL, ELT operations in accordance with enterprise data governance and security standards
Added 1 day ago
Data Engineer III
CareSource Management Services LLC
Remote, United States
Independently design, develop, test, deploy, and support scalable ETL/ELT pipelines, data models, and analytical data assets; improve performance, reliability, and maintainability…
Added 1 day ago
Data Insights & Visualization Specialist
Peraton
Remote, United States
Experience with any of the Data Engineering and/or Data Integration products such as ETL, Big Query, SQL, Python or Alteryx.
Added 2 days ago
Tier 3 Technical Support Engineer
CaseWorthy, LLC
Remote, United States
Strong T-SQL against Microsoft SQL Server: you can write optimized, non-destructive multi-table queries to investigate data issues without help and use SQL Profiler or similar tools to…
Added 2 days ago
Data Integration Developer
MD Anderson Cancer Center
Remote, United States
The ideal candidate will possess database development, data integration, ETL development, data warehousing, reporting technologies, SQL development, API integration, and data governance.…
Added 2 days ago
SH
Business Intelligence Engineer III, Workday and AI Copilot
Sutter Health
Remote, United States
- $93,953.6 to $176,155.2 USD / year
Full Stack: Ability to move fluidly between backend data engineering (SQL/ETL) and frontend application design (Viz/UX).
Added 2 days ago
Axiom Software Engineer
LED FastStart
Remote, United States
…If so, we think CGI is just the place for you. As an Axiom Developer on our team, you'll work in a highly collaborative environment to provide expertise in designing, developing, and…
Added 2 days ago
Business Intelligence Analyst II
Rogue Credit Union
Remote, United States
Other Skills: Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server, etc) and data warehouse implementations. Strong knowledge of logical and physical data modeling concepts.…
Added 2 days ago
Technical Consultant
nCino, Inc.
Remote, United States
Requires basic knowledge of data management, SQL and RDBMS technologies.
Added 2 days ago
Senior Data Engineer
CVS Shared Services Resources LLC
Remote, United States
…focus on scalable data pipelines, database integration, and ETL processes that enable analytics, reporting, and downstream application consumption. The role is responsible for data…

CaseWorthy, LLC

Tier 3 Technical Support Engineer

Remote, United States

$90,000-$125,000

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Job details

Pay: $90,000-$125,000
Posting language: English
Posted: Nov 6, 2026

Original job description

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Description

Job Summary The Tier 3 Technical Support Engineer is the last line of technical defense before an issue reaches Engineering. You own the hardest customer problems: the ones Tier 1 and Tier 2 could not resolve that span multiple systems, or that point to a defect in the product itself. You will spend most of your time in logs, databases, APIs, and code, reproducing issues and finding root cause. You act as the bridge between Support and Engineering, translating customer impact into actionable bug reports and bringing engineering context back to the support team. This role reports to the Director of Technical Support and works closely with Engineering, Product, and Customer Success.

Responsibilities

Own escalated cases end to end, take complex, high-impact, or long-running issues from Tier 2, drive them to resolution, and keep the customer and account team informed throughout.
Triage where a problem lives (browser, application, API, database, or infrastructure) before deep-dive analysis, and balance short-term containment such as workarounds or rollback against the long-term fix engineering will implement.
Perform deep root-cause analysis using application logs, database queries, API traces, browser dev tools, and monitoring data (APM, error tracking, infrastructure metrics).
Validate data and configuration as part of every investigation: determine whether the cause is bad or missing data, misconfiguration, or incorrect assumptions about the customer's setup, and perform data repair when required.
Reproduce defects in staging or UAT with equivalent configuration and de-identified sample data, and file bug reports that meet the Definition of Ready, including proposed Priority and Severity with a one-line reason for each. Resolve and resubmit any ticket the bug-triage agent returns as incomplete.
Provide safe, clearly documented workarounds and state their downsides on the ticket.
Partner with Engineering on fixes: raise customer impact and priority changes through weekly triage or a comment on the bug, validate patches before release, and confirm resolution with the customer.
Take ownership when Tier 1 declares a suspected P0, P1, or PHI exposure: open the Jira ticket, alert the owning R&D team in Microsoft Teams with symptoms, scope, impact, and any known workaround, and participate in the CritSit until resolved.
Own the customer from open to close: provide updates at the agreed cadence, write every message that goes to the customer, and close only after the customer confirms the fix or a documented workaround.
Write the root cause analysis for escalated defects, and deliver the formal RCA when a contract requires one.
Protect client data in every ticket and attachment: de-identify records, redact screenshots, recordings, HAR files, and logs before filing, link to Datadog traces rather than exporting them, and follow the approved production access process, logging each access on the ticket.
Put engineering's plain-language root causes into the knowledge base so the next ticket is solved at Tier 1, build runbooks and diagnostic tooling for Tier 1 and Tier 2, and coach Tier 2 on the Tier 2 versus Tier 3 criteria and the Definition of Ready.
Identify recurring issue patterns and systemic weaknesses and recommend hardening, design changes, or backlog items to the owning team's triage.
Participate in a rotating on-call schedule for P0 and P1 escalations outside business hours.
Performs other duties as assigned.
Ability to travel nationwide, up to 10% annually.

Requirements

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software/Computer Engineering.
5+ years in technical support, support engineering, or a similar customer-facing technical role, with at least 2 years at an escalation tier for a SaaS product.
Strong T-SQL against Microsoft SQL Server: you can write optimized, non-destructive multi-table queries to investigate data issues without help and use SQL Profiler or similar tools to trace problematic queries.
Hands-on experience with Datadog or a comparable APM platform: log search, traces, dashboards, and RUM sessions, used to correlate errors with deploys or configuration changes and pinpoint when a regression started.
Proficiency with browser developer tools: capturing HAR files and console logs, and diagnosing JavaScript, CSP, CORS, and network (4xx, 5xx, timeout) failures.
Hands-on experience reproducing and debugging REST APIs with Postman, Swagger, or cURL, including authentication flows (OAuth, SAML/SSO) and inspecting headers, payloads, and status codes.
Working understanding of SaaS architecture: web front ends, backend services, relational databases, message queues, and third-party integrations.
Experience with Atlassian tools like Jira and Confluence.
Understanding of PHI and PII handling obligations, including de-identification and redaction of diagnostic evidence.
Clear written communication: you can explain a complex technical failure to a customer in plain language and to an engineer in precise technical terms, and document reproduction steps so an engineer can act without a clarifying question.
Calm under pressure and methodical during incidents, with a record of owning problems until they are fully closed.

Preferred Skills & Qualifications

Experience supporting software in the human services space (HMIS, Medicaid, HCBS, I/DD) or another regulated industry, and familiarity with HIPAA or SOC 2.
Working knowledge of a scripting language (PowerShell, Python, or similar) for diagnostics and data validation.
Ability to read C# and .NET application code well enough to trace a bug to a likely source.
Experience with Microsoft Azure and cloud-hosted multi-tenant applications.
Familiarity with the data integration landscape: ETL tools, iPaaS platforms, or SFTP/flat-file exchange.
Experience building internal support tooling or contributing to a product codebase.
ITIL Foundation or equivalent incident and problem management training.

We are unable to sponsor employment visas or support STEM OPT work authorization for this role.

Salary Description

$90,000-$125,000

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More about this job

Skills

Technical support
Root cause analysis
Jira
Microsoft Teams
Datadog
Computer science
Computer technology
Computer engineering
SQL
Microsoft SQL Server
JavaScript
Debugging
API development
Postman
SAML
Atlassian Confluence
Communication skills
Microsoft PowerShell
Python
C#
.NET
Microsoft Azure
Data engineering
ITIL

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