Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Client Executive
World Wide Technology Holding, LLC
Hartford, CT · Washington D.C. · Atlanta, GA · Boston, MA · Baltimore, MD · Charlotte, NC · Raleigh, NC · New York, NY · RI · Reston, VA
Minimum of 8-10 years of experience serving enterprise customers in sales, business development, and/or client management roles.
Added just now
Construct Quality Control Supervisor II
Fluor
Tullahoma
Provide training of the site quality program to site personnel
Added just now
Safety Coordinator
Dashiell
Deer Park, TX
…system studies, engineering and design, maintenance and testing, program management, construction, and turnkey EPC…
Added just now
Level 1 Medication Aide (L1MA)
Cedarhurst of Des Peres
Chesterfield, MO
Current and active state-approved medication aide/technician certification required
Added just now
Assistant Director of Nursing
Cedarhurst of Des Peres
Chesterfield, MO
…the Director of Nursing, supports the overall leadership and management of the community’s clinical operations. This role ensures residents receive the highest quality of care in alignment…
Added just now
Resident Assistant
Cedarhurst of Des Peres
Chesterfield, MO
We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to…
Added just now
Dishwasher (Evening)
Magna Hospitality Group
Skokie, IL
Whether you're looking to build experience in hospitality or take the next step in your career, we'll provide the training, support, and opportunities to help you succeed.
Added just now
Construct Quality Control Supervisor II
Fluor Careers
Tullahoma, TN
Provide training of the site quality program to site personnel
Added just now
Residential Aide
PROMESA R.H.C.F.
New York City, NY
Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aide’s assist program residents with (1) the development of Activities of Daily Living Skills, including…
Added just now
Residential Aide
PROMESA R.H.C.F.
Queens, NY
Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aide’s assist program residents with (1) the development of Activities of Daily Living Skills, including…
Added just now
Office Coordinator
Louisiana State University and Agricultural and Mechanical College
United States
20%- Division of Finance Support- Serves as the HR Analyst for several units (B&P, HRM and Risk Management) ensuring accuracy of Workday transactions and compliance with civil service and…
Added just now
Director of Biosafety and Responsible Official
University of Georgia Staff
GA
5-7 years of experience in a Biosafety Compliance program
Added just now
Assistant Director for Communications
University of Georgia Staff
GA
…University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and…
Added just now
Nurse & Teaching Clinic Coordinator
University of Georgia Staff
GA
Added just now
Research Technician I
University of Georgia Staff
GA
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and…
Added just now
Administrative Assistant II
University of Georgia Staff
GA
This position is responsible for the processing of travel authorizations, training registrations, and reminders, as well as reviewing monthly bank reconciliation reports. Additionally, it…
Added just now
Compliance Professional III
University of Georgia Staff
GA
…research review arrangements, data use and sharing agreements, COI management plan review, and quality assurance activities. Working with substantial independence and limited consultation…
Added just now
Director of Youth Programs
University of Georgia Staff
GA
…development for full-time and youth staff across instructional, program, administrative, and overnight camp functions. The Program Manager exercises senior-level managerial judgment in…
Added just now
Cook I (Partial Year)
University of Georgia Staff
GA
Successful completion of a department sponsored food safety training program within 6 months of hire is required.
Added just now
Senior Director of Alumni Relations
University of Georgia Staff
GA
Supervisory and management experience related to holding teams accountable to goals
Added just now
Administrative Academic Program Coordinator
University of Georgia Staff
GA
This position will provide academic program coordination and operational support for curriculum, scheduling, registration, reporting, and program assessment. Supports academic operations,…
Added just now
Cook II
University of Georgia Staff
GA
Successful completion of a department sponsored food safety training program within 6 months of hire is required.
Added just now
Registered Nurse RN - Orlando Health Cancer Institute - Head/Neck Surg Clin Staff
Orlando Health
Orlando, FL
…Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs.…
Added just now
4-H Environmental Education Program Coordinator-Fortson
University of Georgia Staff
GA
This is a highly responsible position providing coordination, management, supervision, customer service, delivery, and promotion of programs. This position is responsible for operations of…
Added just now
Business Analyst III
University of Georgia Staff
GA
This is an advanced professional position that leads complex research, analytical, technical, and data management work supporting student financial aid and enrollment management. The…

Casella Waste Systems, Inc.

Customer Care Representative

Rutland, VT, United States

Apply on careers-casella.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 11, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Summary

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

Key Responsibilities

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions

Level I: 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in Casella’s business products and services as well as in customer service and client relationship management. Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.

Level II: 1-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed. Adept at resolving most escalations and handling a high volume of calls.

Senior Level: 2-4+ years of progressively complex experience in the customer service and client relationship management field. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.

Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Attributes

Positive, team-oriented individual who is curious, attentive, and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Apply on careers-casella.icims.com About employer

Report this job

Work requirements

Jobs in the United States