Technical Expert

Welcome to Cascades!

If you're a packaging, materials, or engineering professional who enjoys solving complex customer challenges and working directly with strategic accounts, this is an opportunity to make a visible impact. As a Technical Expert, you will serve as the technical liaison between customers, Sales, Operations, and Product Development teams, providing technical sales support, leading customer trials and product validations, troubleshooting packaging performance issues, and supporting the successful commercialization of innovative food packaging solutions. In this highly collaborative and customer-facing role, you'll help drive product quality, customer satisfaction, packaging innovation, and long-term business growth across key North American accounts.

Join FABRICIO SMILLO's team as a Technical Expert in Chicago and help build a more sustainable future.

What’s in it for you?

• Taking care of our people is in our nature, so you’ll enjoy:
• Total compensation estimated at $155,000, with a base pay range from $115,000 to $140,000*
• The following benefits are available following the applicable probationary period:
• Eligibility for profit sharing
• Employee share purchase plan
• Comprehensive medical, dental and vision coverage
• Telemedicine services
• Annual lifestyle spending account (taxable benefit)
• Wellness and employee assistance programs
• Life and disability insurance
• 401k
• Minimum of 3-week paid vacation and 11 company holidays, with vacation entitlement increasing according to the vacation policy in effect.
• Paid sick leave in accordance with applicable laws
• Ongoing learning and professional development opportunities

Your Role

As Technical Expert, you’ll take on real challenges that bring out your full potential.

Your scope includes:

• Serve as the primary technical contact for strategic customers and key accounts.
• Provide timely technical guidance and troubleshooting support for product performance, quality concerns, and packaging-related challenges.
• Manage customer escalations and lead root-cause investigations to identify and implement effective solutions.
• Lead customer trials, qualification testing, validation activities, and product performance assessments.
• Conduct onsite customer visits to evaluate product performance and operational processes.
• Partner with Sales, Operations, Manufacturing, Quality, and Product Development teams to address customer needs and technical challenges, while communicating customer feedback and technical requirements to internal stakeholders.
• Build trusted relationships with customers by delivering responsive and value-added technical support.
• Support commercial discussions by translating technical requirements into practical and value-added packaging solutions.

What you bring

You're a natural fit for Technical Expert if you have:

• Minimum of 5 years of experience in industrial maintenance, reliability, chemical, or process engineering
• Strong hands-on field experience (mechanical, electrical, or industrial maintenance)
• Demonstrated success building relationships with customers and influencing decision-making through technical expertise.
• Experience presenting technical solutions, product performance data, and recommendations to customers.
• Expertise in maintenance optimization and performance analysis
• Good command of maintenance management systems
• Strong analytical skills and ability to solve complex problems
• Influential leadership, expert mindset, and excellent interpersonal skills
• Rigor, autonomy, and the ability to simplify complex technical issues with a results-oriented and continuous improvement approach
• Excellent collaboration skills in multi-site environments

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Technical Expert in Chicago.

This position is expected to remain open until at least 30 days. Posting may be extended based on business needs.

This position represents one vacancy and may be based in either Chicago, IL or New York, NY, depending on the selected candidate's location.

*The salary range represents Cascades' good-faith estimate of the base pay range for this position at the time of posting. Actual compensation will be based on experience, qualifications, internal equity, and other job-related factors.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization. Artificial intelligence may be used at certain stages of our recruitment process too enhance efficiency and the candidate experience.