Support Technician

Welcome to Cascades!

Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment. Join us as a Support Technician in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.

Location: Greenpac Mill, 4400 Royal Ave, Niagara Falls, NY 14303

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• Starting hourly wage of $26.57/hour, earn up to $32.86 within the first year

• Full-time position with guaranteed hours and long-term career opportunities

• Comprehensive benefits package including medical, dental, vision, telemedicine, and employer-contributed retirement plan

• Profit sharing and employee share purchase plan

• Employee Assistance Program

• Referral bonus program

• Paid time off, holiday pay, and NYS sick leave

• Career development and advancement opportunities

• Work in a safety-focused, team-oriented environment

• Join a company committed to sustainability and continuous improvement

What you’ll do

As a Support Technician, you’ll be at the heart of operations - right on the floor where materials take shape.

Your day-to-day:

• Assist operations teams with daily production and support activities

• Follow all standard operating procedures (SOPs) and work instructions

• Maintain a clean and organized work environment in accordance with mill housekeeping standards

• Remove scrap, broke, and waste materials from production areas

• Assist with plant cleaning, sweeping, and debris removal

• Support recycling and waste management processes

• Assist maintenance personnel with equipment cleaning and other non-technical support tasks

• Support various departments as operational needs arise

• Perform general labor duties to support mill operations

• Work overtime, rotating shifts, weekends, and holidays as required

Safety & Compliance

• Follow all mill safety policies and procedures, including Lockout/Tagout (LOTO), confined space, and PPE requirements

• Participate in safety meetings, training programs, and continuous improvement initiatives

• Report unsafe conditions, near misses, and incidents promptly

• Comply with environmental regulations and proper material handling requirements

• Help maintain Greenpac's commitment to a safe, environmentally responsible workplace

Your strengths as a Support Technician

You are a natural fit for this role if:

• At least 1 year of industrial or manufacturing experience required

• High school diploma or GED preferred

• Forklift certification, or ability to obtain certification

• Ability to lift up to 50 pounds and work in a physically demanding environment

• Ability to work safely around heavy equipment, moving machinery, noise, and heat

• Strong work ethic and reliability

• Ability to work independently and as part of a team

• Flexibility to support changing operational priorities

• Commitment to safety and continuous improvement

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Support Technician in Niagara Falls.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization. Artificial intelligence may be used at certain stages of our recruitment process to enhance efficiency and the candidate experience.