Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
J
Safety & Resilience Specialist
Henderson, NV
- $68,300 to $85,000 USD / year
…Henderson Distribution Center. This role is responsible for safety program execution, regulatory compliance, incident prevention, employee engagement, training, investigations, emergency…
Added 2 mins ago
Marketing & Communications Director
National Black Theatre
New York City, NY
– Team: Supervises an in-house Graphic Designer and Marketing Coordinator, with plans to hire a Marketing Manager. Manages external agency partners for public relations and digital…
Added 2 mins ago
Senior Project Manager
Actalent
Tampa, FL
…ownership from planning through completion. The Electrical Project Manager oversees all aspects of electrical construction, including budgeting, scheduling, procurement, and coordination…
Added 4 mins ago
SH
Care Manager II, Acute
Sutter Health
Modesto, CA
- $82.48 to $115.46 USD / hour
Must have excellent time management skills to develop organized work processes in a high-volume environment with rapidly changing priorities
Added 7 mins ago
Retail Assistant Store Manager
The ODP Group
Northridge, CA
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 7 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
KALISPELL, MT
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 7 mins ago
FF
Full-Time Sales Associate - Famous Footwear
Famous Footwear
BLAINE, MN
- Full-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 10 mins ago
Program Management Manager
Swagelok Company
Solon
Lead the enterprise program responsible for strengthening quality, risk management, operational capability, and continuous improvement across Swagelok’s domestic and international sales and…
Added 11 mins ago
Parks Maintenance Technician - Seasonal Catawba Bend
York County Government
Rock Hill, SC
Valid driver’s license required
Added 11 mins ago
Principal II AI Platform Engineer, GenAI
Teladoc Health, Inc.
Remote, United States
…and scale production generative AI applications and agentic systems, including member-facing experiences. You will drive technical decisions for AI architecture, agent infrastructure, and…
Added 12 mins ago
VC
Third Party Risk Manager
Ventura County Credit Union
Ventura, CA
- $92,289 to $116,000 USD / year
Must have familiarity with Vendor Risk Assessments and vendor due diligence
Added 12 mins ago
Special Housing & Program Services Support, Executive Support Specialist 1 (Wilsonville)
Department of Corrections
United States
Join the Oregon Department of Corrections as an Executive Support Specialist 1 in Specialized Housing and Program Services at Coffee Creek Correctional Facility (CCCF), where you'll be a…
Added 12 mins ago
Executive Specialist 1, Security Support (Wilsonville)
Department of Corrections
United States
Added 12 mins ago
Department of Corrections Inspector 3 (Westside/Eastside) Multiple Positions
Department of Corrections
United States
Added 13 mins ago
Public Service Exploration Manager
University of Washington
Seattle, WA
Develop and maintain program policies, procedures, communications, and operational systems.
Added 13 mins ago
Events, Communication, and Advancement Manager
University of Washington
Seattle, WA
The position may be eligible for a hybrid schedule of up to two day per week, subject to operational needs and approval
Added 14 mins ago
Program Manager (Special Projects)
Anduril Industries
Santa Ana, CA · Costa Mesa, CA
As Program Manager for Special Projects/Triage, you will own the intake-to-execution lifecycle for manufacturing technology requests routed to MDP from ManTech stakeholders. You will scope…
Added 15 mins ago
Financial Services Manager
City of Charlotte
United States
…reporting; Developing and maintaining planning and budgeting systems, the preparation of financial and management reports and procedures, and the presentation of findings and specific…
Added 15 mins ago
CO
Library Clerk
City of Orange
Orange, CA
- $20.5 to $26.28 USD / hour
Receives general supervision from the Library Manager I or higher-level manager. Receives technical or functional supervision from Senior Library Clerks. Exercises no supervision of staff.…
Added 15 mins ago
SL
Gender & Sexual Health Coordinator
Sacramento LGBT Community Center
Sacramento, CA
- $23 to $25 USD / hour
The Gender and Sexual Health Program Coordinator serves as a resource for clients seeking gender and sexual health services at the Sacramento LGBT Community Center, at all Center testing…
Added 15 mins ago
RA
Junior Staff Accountant
Responsive Auto Insurance Company
Plantation, FL
- $57,000 to $65,000 USD / year
Wellness Program: Access mental health support and wellness resources designed to support your overall well-being.
Added 16 mins ago
NO
Retail Operations Assistant Manager - Houston
Nestle Operational Services Worldwide SA
Houston, TX
- $60,000 to $70,000 USD / year
Join Nespresso as our boutique Operations Assistant Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will partner closely with the…
Added 16 mins ago
NO
Retail Sales Assistant Manager - Houston
Nestle Operational Services Worldwide SA
Houston, TX
- $64,000 to $73,000 USD / year
As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability,…
Added 19 mins ago
MO
Full Time Key Carrier/Coordinator
Marshalls of MA
Hampton, VA
- $15.5 to $16 USD / hour
- Full-time
Key Carriers must have open availability, including nights and weekends
Added 20 mins ago
AD
Diagnostic Sales Manager (Washington DC)
Antech Diagnostics
DC · Alexandria, VA · Waldorf, MD
- $75,000 to $93,500 USD / year
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…

Cascade Residential Servi

CUSTOMER SERVICE MANAGER

West Palm Beach, FL, United States

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English

Original job description

Job Title:

Customer Service Manager East Coast Mechanical (ECM) | West Palm Beach, FL Be Part of a Winning Team! For more than 40 years, East Coast Mechanical (ECM) has helped homeowners and businesses with their appliance, plumbing, and air conditioning needs. Serving customers throughout Broward and Palm Beach Counties, as well as Martin and St. Lucie Counties, ECM operates a fleet of more than 130 fully equipped service trucks. We are a recognized leader in home service warranty, HVAC, and A/C sales, generating more than $30 million in annual revenue. ECM is growing, and we have an immediate opening for an experienced Customer Service Manager to lead our customer service team within our home warranty division. We are looking for a hands-on, customer-focused leader with exceptional attention to detail, strong organizational and multitasking abilities, and a proven ability to develop teams and deliver outstanding customer experiences. This is an exciting opportunity to take ownership of department operations, strengthen customer relationships, improve processes, and help shape the continued growth of our organization.

What You'll Do:

As Customer Service Manager, you will oversee the day-to-day operations of the department, including inbound and outbound calls, customer retention, team performance, and escalated customer concerns.

Your responsibilities will include:

Lead and Develop the Team: Supervise, coach, mentor, and motivate Customer Service Representatives to deliver exceptional service and achieve department goals.
Provide Hands-On Coaching: Deliver ongoing, real-time coaching and training to improve employee performance, customer interactions, and service quality.
Manage Customer Escalations: Troubleshoot, diagnose, and resolve escalated customer issues promptly and professionally.
Oversee Daily Operations: Manage inbound and outbound calls, customer inquiries, service requests, follow-ups, and customer retention efforts.
Improve Department Processes: Evaluate existing procedures, identify opportunities for improvement, and implement strategies that increase efficiency and consistency.
Monitor Performance: Review department performance reports, evaluate results, and recommend strategies to improve productivity and service standards.
Analyze Customer Feedback: Identify recurring concerns and develop solutions that improve the overall customer experience.
Build Team Accountability: Train and mentor team members to ensure alignment with company values, expectations, and business objectives.
Lead Team Meetings: Conduct weekly team meetings to communicate priorities, review performance, address challenges, and reinforce department goals.

What We're Looking For:

The ideal candidate is an experienced customer service leader who can balance daily operations with team development, customer satisfaction, and department performance.

Qualifications include:

At least 3 years of supervisory or management experience in a call center or customer service environment, including direct management of Customer Service Representatives.
Proven experience in customer service management or a similar leadership position.
Outstanding customer service and problem-solving skills.
Exceptional leadership, coaching, and team-development abilities.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Professional and effective communication across email, text, and phone interactions.
Ability to remain calm, composed, and solutions-oriented in a high-pressure environment.
Computer proficiency, including data entry and Microsoft Excel.
Familiarity with the local geographical area is a plus.
Bilingual English/Spanish is a plus.

Why Join East Coast Mechanical? This is more than a management position, it's an opportunity to help build something special. ECM offers the opportunity to join an established, growing home services organization where your leadership can make a meaningful difference. You will have the ability to develop your team, improve department operations, strengthen customer relationships, and contribute to the company's continued success.

Compensation & Benefits:

We offer competitive compensation and a comprehensive benefits package, including:

Competitive compensation
Biweekly payroll
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account
Paid vacation and sick/personal time
401(k)
Career advancement opportunities

Position Details:

Job Type: Full-time
Location: 1727 Old Okeechobee Rd, West Palm, FL, 33409
Work Location: In person

Ready to Take the Next Step? If you're an experienced customer service leader who enjoys developing people, building strong teams, solving problems, and creating exceptional customer experiences, we would love to hear from you. Job Type: Full-time For immediate consideration, please apply in person, or respond to this job post.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership: Demonstrated ability to lead others and get results through others.
Planning – Ability to think ahead and plan over 1 to 3 months.
Management – Ability to organize and manage multiple priorities.
Procedure and Process – Champion the belief and adherence to procedures and processes.
Problem analysis and problem resolution at both strategic and tactical levels.
Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP. A few examples may include:

Average Resolution Time
Average After Call Work Time
Membership Business Growth
Customer Callbacks

Minimum Qualifications

Experience with Service Titan is desired
Proficiency in financial management and Budgeting
Computer literacy, including Microsoft Office Suite
Familiarity with relevant software and tools, including project management and CRM systems.
Business development skills with commercial clients
Minimum of 3 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
Bachelor’s degree preferred but not required; minimum of four years in a similar role.

Physical Demands and Work Environment Physical Demands:

Sitting or standing for long periods of time
Typing for long periods of time
Ability to lift, push,andpullupto50lbs.
Talking on the telephone for long periods of time
Needs use of voice, eye sight both near and distance

Working Environment:

Normal Conditioned Office environment
Occasional work in the field exposed to the elements.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer service
ECM
Attention to detail
Multitasking
Coaching
Troubleshoot
Customer experience
Problem solving
Leadership
Team building
Communication skills
Data entry
Microsoft Excel
Bilingualism
Lead others
Think proactively
Financial management
Budget management
Computer skills
Microsoft Office
Project management
Sales

Report this job

Work requirements

Jobs in the United States