Jobs in the United States

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Added 1 min ago
FA
Computer Scientist
Federal Aviation Administration
Atlantic City, NJ
- $99,775 to $154,637 USD / year
Performs multiple, varied, and complex assignments under the limited direction of a manager, project/ program manager, team leader, or more experienced technical specialist. May act as a…
Added 1 min ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Rockland, ME
- $61,722 to $80,243 USD / year
…representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software,…
Added 1 min ago
CA
Investigative Analyst (DOMEX)
Customs and Border Protection
Swanton, VT
- $91,335 to $118,738 USD / year
…analyze complex digital document and media exploitation (DOMEX) program data and report and present information to support criminal and administrative proceedings, complex conspiracy…
Added 1 min ago
VH
Diagnostic Radiologic Technologist (CT)- Picture Archive Communication System (PACS) Technologist
Veterans Health Administration
Marion, IL
- $85,466 to $111,112 USD / year
…and ADPAC for any projects or updates to information systems, software and health records. The incumbent serves as a specialist providing support in the operation and management of digital…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Flint, MI
- $54,773 to $71,204 USD / year
Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting…
Added 4 mins ago
FE
Information Technology Specialist (INET)
Federal Emergency Management Agency
Emmitsburg, MD
- $85,447 to $133,142 USD / year
…JavaScript, SQL Server, Sharepoint; installing/configuring software; monitoring/optimizing performance; security compliance; change management;…
Added 4 mins ago
FE
Information Technology Specialist (INET)
Federal Emergency Management Agency
Emmitsburg, MD
- $85,447 to $133,142 USD / year
…JavaScript, SQL Server, Sharepoint; installing/configuring software; monitoring/optimizing performance; security compliance; change management;…
Added 4 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Seattle, WA
- $54,199 to $70,458 USD / year
- Utilizes Microsoft Office software to compile data and formulate reports
Added 4 mins ago
OA
Management and Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $70,623 to $111,087 USD / year
· Experience reviewing and applying laws, regulations, policies, procedures, or organizational guidance to analyze program or operational compliance issues and develop appropriate…
Added 7 mins ago
CF
Health Scientist (Informatics)
Centers for Disease Control and Prevention
Atlanta, GA
- $94,654 to $123,052 USD / year
Utilize database software, communications software, operating systems, statistical analysis systems, and mainframe software to ensure database and software are compatible with other…
Added 7 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Galveston, TX · Houston, TX · Katy, TX · Humble, TX · Beaumont, TX · Lufkin, TX · Richmond, TX · Conroe, TX · Lake Jackson, TX · Sugar Land, TX · Tomball, TX · Texas City, TX
- $45,409 to $68,078 USD / year
Participates in multidisciplinary program meetings such as LEAN groups, Performance Improvement Projects (PIP), and other Telecare work groups or focus groups.
Added 7 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Waterloo, IA
- $61,722 to $80,243 USD / year
…representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software,…
Added 10 mins ago
VH
Clinical Pharmacist (Ambulatory)
Veterans Health Administration
Buffalo, NY
- $134,789 to $175,229 USD / year
Participates in pharmacy efforts to optimize efficiency (testing of new software, supporting new technology, proposing changes in operations, realigning workload, etc.)
Added 10 mins ago
VH
Clinical Pharmacist (Inpatient)
Veterans Health Administration
Buffalo, NY
- $134,789 to $175,229 USD / year
Participates in pharmacy efforts to optimize efficiency (testing of new software, supporting new technology, proposing changes in operations, realigning workload, etc.)
Added 10 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Bar Harbor, ME
- $61,722 to $80,243 USD / year
…representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software,…
Added 10 mins ago
FA
Management and Program Assistant
Federal Aviation Administration
Burien, WA · Auburn, WA · Seattle, WA · Moses Lake, WA
- $46,830 to $70,248 USD / year
…contract employees and visitors. Independently uses a variety of software to prepare narrative and statistical reports, graphs, and charts. Accomplishes work under the general supervision…
Added 10 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Danville, IL
- $34,466 to $55,366 USD / year
Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning…
Added 12 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
…Surface Observing System (ASOS) and NEXRAD integrated logistics program (ILP) for the NWS and for agencies serviced as NWS Primary Inventory Control Activity (PICA). Provide coordination…
Added 12 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
…Surface Observing System (ASOS) and NEXRAD integrated logistics program (ILP) for the NWS and for agencies serviced as NWS Primary Inventory Control Activity (PICA). Provide coordination…
Added 12 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Kapolei, HI · Waipahu, HI
- $42,528 to $83,774 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.
Added 12 mins ago
US
Financial Manager NF-04
United States Army Installation Management Command
Fort Eustis, VA
- $90,000 to $110,000 USD / year
…certifies availability of funds for expenditures. | Uses automation software and hardware to perform analytical, technical, and administrative tasks. Insures APF and NAF operating fiscal…
Added 12 mins ago
CN
Child and Youth Program Direct Hiring Event - November 03, 2026
Commander, Navy Installations Command
Bangor, WA · Bremerton, WA
- $19 to $35 USD / hour
…provision of guidance, assistance, and mentoring for the CY Program…
Added 12 mins ago
DO
Photographer--DIRECT HIRE AUTHORITY
Department of the Air Force
Robins AFB, GA
- $40,736 to $97,087 USD / year
…mission. To process photos and videos with specialized computer software and printer…
Added 15 mins ago
VH
Advanced Diagnostic Radiologic Technologist MR
Veterans Health Administration
Charleston, SC · Savannah, GA
- $71,651 to $96,613 USD / year
…equivalent) in a post-high school diagnostic radiologic technology program, evidenced by a certificate or an associate degree, accredited by the Joint Review Committee on Education in…
Added 15 mins ago
VH
Medical Support Assistant
Veterans Health Administration
White River Junction, VT
- $36,735 to $59,978 USD / year

Cascade Residential Servi

CUSTOMER SERVICE MANAGER

West Palm Beach, FL, United States

Full-time

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Job details

Job type: Full-time
Posting language: English

Original job description

Job Title:

Customer Service Manager East Coast Mechanical (ECM) | West Palm Beach, FL Be Part of a Winning Team! For more than 40 years, East Coast Mechanical (ECM) has helped homeowners and businesses with their appliance, plumbing, and air conditioning needs. Serving customers throughout Broward and Palm Beach Counties, as well as Martin and St. Lucie Counties, ECM operates a fleet of more than 130 fully equipped service trucks. We are a recognized leader in home service warranty, HVAC, and A/C sales, generating more than $30 million in annual revenue. ECM is growing, and we have an immediate opening for an experienced Customer Service Manager to lead our customer service team within our home warranty division. We are looking for a hands-on, customer-focused leader with exceptional attention to detail, strong organizational and multitasking abilities, and a proven ability to develop teams and deliver outstanding customer experiences. This is an exciting opportunity to take ownership of department operations, strengthen customer relationships, improve processes, and help shape the continued growth of our organization.

What You'll Do:

As Customer Service Manager, you will oversee the day-to-day operations of the department, including inbound and outbound calls, customer retention, team performance, and escalated customer concerns.

Your responsibilities will include:

Lead and Develop the Team: Supervise, coach, mentor, and motivate Customer Service Representatives to deliver exceptional service and achieve department goals.
Provide Hands-On Coaching: Deliver ongoing, real-time coaching and training to improve employee performance, customer interactions, and service quality.
Manage Customer Escalations: Troubleshoot, diagnose, and resolve escalated customer issues promptly and professionally.
Oversee Daily Operations: Manage inbound and outbound calls, customer inquiries, service requests, follow-ups, and customer retention efforts.
Improve Department Processes: Evaluate existing procedures, identify opportunities for improvement, and implement strategies that increase efficiency and consistency.
Monitor Performance: Review department performance reports, evaluate results, and recommend strategies to improve productivity and service standards.
Analyze Customer Feedback: Identify recurring concerns and develop solutions that improve the overall customer experience.
Build Team Accountability: Train and mentor team members to ensure alignment with company values, expectations, and business objectives.
Lead Team Meetings: Conduct weekly team meetings to communicate priorities, review performance, address challenges, and reinforce department goals.

What We're Looking For:

The ideal candidate is an experienced customer service leader who can balance daily operations with team development, customer satisfaction, and department performance.

Qualifications include:

At least 3 years of supervisory or management experience in a call center or customer service environment, including direct management of Customer Service Representatives.
Proven experience in customer service management or a similar leadership position.
Outstanding customer service and problem-solving skills.
Exceptional leadership, coaching, and team-development abilities.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Professional and effective communication across email, text, and phone interactions.
Ability to remain calm, composed, and solutions-oriented in a high-pressure environment.
Computer proficiency, including data entry and Microsoft Excel.
Familiarity with the local geographical area is a plus.
Bilingual English/Spanish is a plus.

Why Join East Coast Mechanical? This is more than a management position, it's an opportunity to help build something special. ECM offers the opportunity to join an established, growing home services organization where your leadership can make a meaningful difference. You will have the ability to develop your team, improve department operations, strengthen customer relationships, and contribute to the company's continued success.

Compensation & Benefits:

We offer competitive compensation and a comprehensive benefits package, including:

Competitive compensation
Biweekly payroll
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account
Paid vacation and sick/personal time
401(k)
Career advancement opportunities

Position Details:

Job Type: Full-time
Location: 1727 Old Okeechobee Rd, West Palm, FL, 33409
Work Location: In person

Ready to Take the Next Step? If you're an experienced customer service leader who enjoys developing people, building strong teams, solving problems, and creating exceptional customer experiences, we would love to hear from you. Job Type: Full-time For immediate consideration, please apply in person, or respond to this job post.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership: Demonstrated ability to lead others and get results through others.
Planning – Ability to think ahead and plan over 1 to 3 months.
Management – Ability to organize and manage multiple priorities.
Procedure and Process – Champion the belief and adherence to procedures and processes.
Problem analysis and problem resolution at both strategic and tactical levels.
Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP. A few examples may include:

Average Resolution Time
Average After Call Work Time
Membership Business Growth
Customer Callbacks

Minimum Qualifications

Experience with Service Titan is desired
Proficiency in financial management and Budgeting
Computer literacy, including Microsoft Office Suite
Familiarity with relevant software and tools, including project management and CRM systems.
Business development skills with commercial clients
Minimum of 3 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
Bachelor’s degree preferred but not required; minimum of four years in a similar role.

Physical Demands and Work Environment Physical Demands:

Sitting or standing for long periods of time
Typing for long periods of time
Ability to lift, push,andpullupto50lbs.
Talking on the telephone for long periods of time
Needs use of voice, eye sight both near and distance

Working Environment:

Normal Conditioned Office environment
Occasional work in the field exposed to the elements.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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More about this job

Skills

Customer service
ECM
Attention to detail
Multitasking
Coaching
Troubleshoot
Customer experience
Problem solving
Leadership
Team building
Communication skills
Data entry
Microsoft Excel
Bilingualism
Lead others
Think proactively
Financial management
Budget management
Computer skills
Microsoft Office
Project management
Sales

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