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Added 1 min ago
CH
Pharmacy Technician
CVS Health
Louisville, KY
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Cedar Rapids, IA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 14 mins ago
NV
General Manager - Optical
National Vision
Mechanicsville, VA
- $44,720 to $54,454.4 USD / year
The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
Added 14 mins ago
Assistant Manager I
Dollar Tree
New Orleans, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 14 mins ago
Assistant Manager I
Dollar Tree
Mcminnville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 24 mins ago
Director, Technical Program Management
Oracle
United States
…of control. Creates strategies to streamline comprehensive program plans that outline the management process for technical and cross-organizational scope impacting products and business.…
Added 24 mins ago
IG
REMOTE- Junior Project Manager
Insight Global
Woonsocket, RI
- $60 to $70 USD / hour
· 4+ years of experience in implementation coordination, project coordination, project management, program support, product operations, or a related area.
Added 24 mins ago
Manager Manufacturing, Purification - Nights
Amgen
West Greenwich, RI
…manufacturing team in the execution of downstream processing operations, supporting reliable, right-first-time production while maintaining a strong focus on patient safety, product…
Added 27 mins ago
Warehouse Manager
Optech Enterprise Solutions
Laredo, TX
The Warehouse Manager is the site manager for the OES Laredo warehouse and has overall responsibility for site operations. The role leads both the production side (assembling, programming,…
Added 29 mins ago
Experience Partner 2
Granicus
Remote, United States
…- a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to…
Added 29 mins ago
Manager, Experience Cloud Specialists
Granicus
Remote, United States
The Manager, Experience Cloud Specialists is responsible for leading and developing a team of Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud…
Added 31 mins ago
M
Beauty Counter Manager - MAC, Galleria At Crystal Run - Full Time
Macy's
Middletown, NY
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 31 mins ago
TK
Project Manager
The K Company, Inc.
Akron, OH
- $60,000 to $100,000 USD / year
The Project Manager has a unique and diverse blend of implementing engineered solutions from start to finish realizing total satisfaction of understanding, organizing, installing and…
Added 32 mins ago
M
Warehouse Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 32 mins ago
M
Warehouse Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 32 mins ago
M
Seasonal Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 32 mins ago
M
Warehouse Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Seasonal Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Assistant Supervisor, Tacoma - Full Time
Macy's
Tacoma, WA
- Full-time
…initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising…
Added 33 mins ago
M
Seasonal Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Warehouse Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Seasonal Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Beauty Counter Manager - Estee Lauder, Quaker Bridge Mall - Full Time
Macy's
Lawrenceville, NJ
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 33 mins ago
M
Seasonal Lead, China Grove - Full Time
Macy's
China Grove, NC
- Full-time
The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide…
Added 33 mins ago
M
Omnichannel Support Captain, Oglethorpe - Full Time
Macy's
Savannah, GA
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…

Cascade Residential Servi

CUSTOMER SERVICE MANAGER

West Palm Beach, FL, United States

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English

Original job description

Job Title:

Customer Service Manager East Coast Mechanical (ECM) | West Palm Beach, FL Be Part of a Winning Team! For more than 40 years, East Coast Mechanical (ECM) has helped homeowners and businesses with their appliance, plumbing, and air conditioning needs. Serving customers throughout Broward and Palm Beach Counties, as well as Martin and St. Lucie Counties, ECM operates a fleet of more than 130 fully equipped service trucks. We are a recognized leader in home service warranty, HVAC, and A/C sales, generating more than $30 million in annual revenue. ECM is growing, and we have an immediate opening for an experienced Customer Service Manager to lead our customer service team within our home warranty division. We are looking for a hands-on, customer-focused leader with exceptional attention to detail, strong organizational and multitasking abilities, and a proven ability to develop teams and deliver outstanding customer experiences. This is an exciting opportunity to take ownership of department operations, strengthen customer relationships, improve processes, and help shape the continued growth of our organization.

What You'll Do:

As Customer Service Manager, you will oversee the day-to-day operations of the department, including inbound and outbound calls, customer retention, team performance, and escalated customer concerns.

Your responsibilities will include:

Lead and Develop the Team: Supervise, coach, mentor, and motivate Customer Service Representatives to deliver exceptional service and achieve department goals.
Provide Hands-On Coaching: Deliver ongoing, real-time coaching and training to improve employee performance, customer interactions, and service quality.
Manage Customer Escalations: Troubleshoot, diagnose, and resolve escalated customer issues promptly and professionally.
Oversee Daily Operations: Manage inbound and outbound calls, customer inquiries, service requests, follow-ups, and customer retention efforts.
Improve Department Processes: Evaluate existing procedures, identify opportunities for improvement, and implement strategies that increase efficiency and consistency.
Monitor Performance: Review department performance reports, evaluate results, and recommend strategies to improve productivity and service standards.
Analyze Customer Feedback: Identify recurring concerns and develop solutions that improve the overall customer experience.
Build Team Accountability: Train and mentor team members to ensure alignment with company values, expectations, and business objectives.
Lead Team Meetings: Conduct weekly team meetings to communicate priorities, review performance, address challenges, and reinforce department goals.

What We're Looking For:

The ideal candidate is an experienced customer service leader who can balance daily operations with team development, customer satisfaction, and department performance.

Qualifications include:

At least 3 years of supervisory or management experience in a call center or customer service environment, including direct management of Customer Service Representatives.
Proven experience in customer service management or a similar leadership position.
Outstanding customer service and problem-solving skills.
Exceptional leadership, coaching, and team-development abilities.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Professional and effective communication across email, text, and phone interactions.
Ability to remain calm, composed, and solutions-oriented in a high-pressure environment.
Computer proficiency, including data entry and Microsoft Excel.
Familiarity with the local geographical area is a plus.
Bilingual English/Spanish is a plus.

Why Join East Coast Mechanical? This is more than a management position, it's an opportunity to help build something special. ECM offers the opportunity to join an established, growing home services organization where your leadership can make a meaningful difference. You will have the ability to develop your team, improve department operations, strengthen customer relationships, and contribute to the company's continued success.

Compensation & Benefits:

We offer competitive compensation and a comprehensive benefits package, including:

Competitive compensation
Biweekly payroll
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account
Paid vacation and sick/personal time
401(k)
Career advancement opportunities

Position Details:

Job Type: Full-time
Location: 1727 Old Okeechobee Rd, West Palm, FL, 33409
Work Location: In person

Ready to Take the Next Step? If you're an experienced customer service leader who enjoys developing people, building strong teams, solving problems, and creating exceptional customer experiences, we would love to hear from you. Job Type: Full-time For immediate consideration, please apply in person, or respond to this job post.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership: Demonstrated ability to lead others and get results through others.
Planning – Ability to think ahead and plan over 1 to 3 months.
Management – Ability to organize and manage multiple priorities.
Procedure and Process – Champion the belief and adherence to procedures and processes.
Problem analysis and problem resolution at both strategic and tactical levels.
Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP. A few examples may include:

Average Resolution Time
Average After Call Work Time
Membership Business Growth
Customer Callbacks

Minimum Qualifications

Experience with Service Titan is desired
Proficiency in financial management and Budgeting
Computer literacy, including Microsoft Office Suite
Familiarity with relevant software and tools, including project management and CRM systems.
Business development skills with commercial clients
Minimum of 3 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
Bachelor’s degree preferred but not required; minimum of four years in a similar role.

Physical Demands and Work Environment Physical Demands:

Sitting or standing for long periods of time
Typing for long periods of time
Ability to lift, push,andpullupto50lbs.
Talking on the telephone for long periods of time
Needs use of voice, eye sight both near and distance

Working Environment:

Normal Conditioned Office environment
Occasional work in the field exposed to the elements.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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More about this job

Skills

Customer service
ECM
Attention to detail
Multitasking
Coaching
Troubleshoot
Customer experience
Problem solving
Leadership
Team building
Communication skills
Data entry
Microsoft Excel
Bilingualism
Lead others
Think proactively
Financial management
Budget management
Computer skills
Microsoft Office
Project management
Sales

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