Jobs in the United States

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Added 2 mins ago
UO
Open Rank Fellowship Education Lead or Fellowship Education Program Manager (Pri
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Hybrid - this role is eligible for a hybrid schedule of 3- 4 days per week on campus and as needed for in-person meetings
Added 2 mins ago
UO
Financial Modeling & BI Analyst (Open Rank)
University of Colorado Denver
Aurora, CO
- $74,243 to $99,486 USD / year
At the principal level, this role will operate as a project lead and campus-wide financial modeling and business intelligence subject matter expert.
Added 2 mins ago
UO
Assistant to the Associate Dean of Public Relations (Open Rank)
University of Colorado Denver
Aurora, CO
- $46,280 USD / year
Hybrid - this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings
Added 2 mins ago
UO
Industry Partnerships Project Manager
University of Colorado Denver
Aurora, CO
- $71,301 to $95,543 USD / year
Hybrid - this role is eligible for a hybrid schedule of at least three (3) days per week on campus and as needed for in-person meetings
Added 2 mins ago
VI
Sr Program Services Manager
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will independently lead complex healthcare supply chain sourcing programs and develop contracting strategies that align with client objectives, deliver measurable cost…
Added 2 mins ago
SL
Global Tradeshow Manager
Spectra Logic
Boulder, CO
- $105,000 to $125,000 USD / year
Location: Boulder, CO | Hybrid, 3 days per week in office
Added 2 mins ago
TA
Remote Sensing Architecture Performance Analyst Engineer
The Aerospace Corpor
Colorado Springs, CO
- $91,800 to $159,500 USD / year
Work closely with senior staff, management, and a team to translate customer needs into project objectives and provide quality controlled and assured deliverables to customer organizations
Added 2 mins ago
TA
Navigation & Positioning Architectures Engineer
The Aerospace Corpor
Colorado Springs, CO
- $144,500 to $216,700 USD / year
Lead cross-department teams in conducting specialized technical analysis and development tasks
Added 3 mins ago
TA
Remote Sensing Architecture Performance Analyst Engineer/Senior Remote Sensing A
The Aerospace Corpor
Colorado Springs, CO
- $91,800 to $159,500 USD / year
Work closely with senior staff, management, and a team to translate customer needs into project objectives and provide quality controlled and assured deliverables to customer organizations
Added 3 mins ago
UO
Business Services Principal Professional
University of Colorado Denver
Aurora, CO
- $70,859 to $90,132 USD / year
Hybrid - this role is eligible for a hybrid schedule of four (4) days per week on campus and as needed for in-person meetings
Added 3 mins ago
UO
Faculty Lead | Center for Global Health East Africa Initiative
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
…university-wide platform for engagement in East Africa. The Faculty Lead will foster interdisciplinary collaboration across CU campuses while promoting ethical, reciprocal, and locally…
Added 3 mins ago
Director, Capital Assets
Vail Resorts
Broomfield, CO
Lead property tax strategy and financial management, including forecasting, assessments, appeals, payments, and external advisor relationships across the company’s real and personal…
Added 3 mins ago
A(
Senior Software Architect Engineer
Auria (Boecore LLC)
Colorado Springs, CO
- $129,000 to $184,000 USD / year
Experience with Agile methodologies (Scrum, Kanban) and related project management tools (Jira).
Added 3 mins ago
GP
Director, Procurement - Technology Solutions VMO
Global Payment Holdi
Denver, CO
- $40,123 USD / year
This position is hybrid 3 days per week in the following office locations: Atlanta, GA, Cincinnati, OH, Columbus, GA or Denver, CO (2 days per week)
Added 7 mins ago
Fluid Systems Engineer III – New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
You will manage the project plans including cost, schedule, and risk management to ensure timely delivery.
Added 7 mins ago
Fluid Systems Engineer III - New Glenn Third Stage (GS3)
Blue Origin Personnel, LLC
Denver, CO
You will manage the project plans including cost, schedule, and risk management to ensure timely delivery.
Added 17 mins ago
Compliance Risk Management Lead - Employee Compliance - Vice President
JPMC page
Jersey City, NJ · Brooklyn, NY · Newark, DE
As a Compliance Risk Management Lead Vice President within the Compliance, Conduct and Operational Risk (CCOR) organization, you will play a visible role in shaping and sustaining a robust…
Added 21 mins ago
Director, Behavioral Health, ASD and Member Services
Community Health, Department of
United States
Parity compliance. Serves as the Department’s lead for mental health and substance use disorder parity under the federal Mental Health Parity and Addiction Equity Act and Georgia HB 1013.…
Added 26 mins ago
IT SYSTEMS TECHNICAL SPECIALIST
State of Maryland
MD
The IT Systems Technical Specialist serves as a lead business and systems analyst for LTSSMaryland development and enhancement initiatives. This position works closely with program…
Added 26 mins ago
DIABETES MANAGEMENT COORDINATOR
State of Maryland
MD
The main purpose of this position is to serve as the Diabetes Management Coordinator for the Maryland Department of Health’s Center for Chronic Disease Prevention and Control. This position…
Added 28 mins ago
SO
Administrative Assistant 3 (12-1043)
State of Alaska
Anchorage, AK
- $29.64 USD / hour
Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and…
Added 28 mins ago
Program Coordinator 2 (Data Modernization Program Coordinator 2 - PCN 161031)
State of Alaska
Anchorage, AK
As the Data Modernization Program Coordinator 2 with the Division of Public Health, you’ll play an important role in advancing statewide data modernization initiatives and strengthening…
Added 28 mins ago
Planner / Scheduler (Alaska Railroad Employees Only)
State of Alaska
Anchorage, AK
Responsible for ensuring the Mechanical Department’s Quality Assurance Program is administered as required to maintain AAR Certification.
Added 28 mins ago
Transportation Planner 2 (PCN 250361)
State of Alaska
Anchorage, AK
The Department of Transportation and Public Facilities (DOT&PF), Project Delivery is looking for a Transportation Planner 2 to help us Keep Alaska Moving!
Added 30 mins ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required

Cascade Residential Servi

CUSTOMER SERVICE MANAGER

West Palm Beach, FL, United States

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English

Original job description

Job Title:

Customer Service Manager East Coast Mechanical (ECM) | West Palm Beach, FL Be Part of a Winning Team! For more than 40 years, East Coast Mechanical (ECM) has helped homeowners and businesses with their appliance, plumbing, and air conditioning needs. Serving customers throughout Broward and Palm Beach Counties, as well as Martin and St. Lucie Counties, ECM operates a fleet of more than 130 fully equipped service trucks. We are a recognized leader in home service warranty, HVAC, and A/C sales, generating more than $30 million in annual revenue. ECM is growing, and we have an immediate opening for an experienced Customer Service Manager to lead our customer service team within our home warranty division. We are looking for a hands-on, customer-focused leader with exceptional attention to detail, strong organizational and multitasking abilities, and a proven ability to develop teams and deliver outstanding customer experiences. This is an exciting opportunity to take ownership of department operations, strengthen customer relationships, improve processes, and help shape the continued growth of our organization.

What You'll Do:

As Customer Service Manager, you will oversee the day-to-day operations of the department, including inbound and outbound calls, customer retention, team performance, and escalated customer concerns.

Your responsibilities will include:

Lead and Develop the Team: Supervise, coach, mentor, and motivate Customer Service Representatives to deliver exceptional service and achieve department goals.
Provide Hands-On Coaching: Deliver ongoing, real-time coaching and training to improve employee performance, customer interactions, and service quality.
Manage Customer Escalations: Troubleshoot, diagnose, and resolve escalated customer issues promptly and professionally.
Oversee Daily Operations: Manage inbound and outbound calls, customer inquiries, service requests, follow-ups, and customer retention efforts.
Improve Department Processes: Evaluate existing procedures, identify opportunities for improvement, and implement strategies that increase efficiency and consistency.
Monitor Performance: Review department performance reports, evaluate results, and recommend strategies to improve productivity and service standards.
Analyze Customer Feedback: Identify recurring concerns and develop solutions that improve the overall customer experience.
Build Team Accountability: Train and mentor team members to ensure alignment with company values, expectations, and business objectives.
Lead Team Meetings: Conduct weekly team meetings to communicate priorities, review performance, address challenges, and reinforce department goals.

What We're Looking For:

The ideal candidate is an experienced customer service leader who can balance daily operations with team development, customer satisfaction, and department performance.

Qualifications include:

At least 3 years of supervisory or management experience in a call center or customer service environment, including direct management of Customer Service Representatives.
Proven experience in customer service management or a similar leadership position.
Outstanding customer service and problem-solving skills.
Exceptional leadership, coaching, and team-development abilities.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Professional and effective communication across email, text, and phone interactions.
Ability to remain calm, composed, and solutions-oriented in a high-pressure environment.
Computer proficiency, including data entry and Microsoft Excel.
Familiarity with the local geographical area is a plus.
Bilingual English/Spanish is a plus.

Why Join East Coast Mechanical? This is more than a management position, it's an opportunity to help build something special. ECM offers the opportunity to join an established, growing home services organization where your leadership can make a meaningful difference. You will have the ability to develop your team, improve department operations, strengthen customer relationships, and contribute to the company's continued success.

Compensation & Benefits:

We offer competitive compensation and a comprehensive benefits package, including:

Competitive compensation
Biweekly payroll
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account
Paid vacation and sick/personal time
401(k)
Career advancement opportunities

Position Details:

Job Type: Full-time
Location: 1727 Old Okeechobee Rd, West Palm, FL, 33409
Work Location: In person

Ready to Take the Next Step? If you're an experienced customer service leader who enjoys developing people, building strong teams, solving problems, and creating exceptional customer experiences, we would love to hear from you. Job Type: Full-time For immediate consideration, please apply in person, or respond to this job post.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership: Demonstrated ability to lead others and get results through others.
Planning – Ability to think ahead and plan over 1 to 3 months.
Management – Ability to organize and manage multiple priorities.
Procedure and Process – Champion the belief and adherence to procedures and processes.
Problem analysis and problem resolution at both strategic and tactical levels.
Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP. A few examples may include:

Average Resolution Time
Average After Call Work Time
Membership Business Growth
Customer Callbacks

Minimum Qualifications

Experience with Service Titan is desired
Proficiency in financial management and Budgeting
Computer literacy, including Microsoft Office Suite
Familiarity with relevant software and tools, including project management and CRM systems.
Business development skills with commercial clients
Minimum of 3 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
Bachelor’s degree preferred but not required; minimum of four years in a similar role.

Physical Demands and Work Environment Physical Demands:

Sitting or standing for long periods of time
Typing for long periods of time
Ability to lift, push,andpullupto50lbs.
Talking on the telephone for long periods of time
Needs use of voice, eye sight both near and distance

Working Environment:

Normal Conditioned Office environment
Occasional work in the field exposed to the elements.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer service
ECM
Attention to detail
Multitasking
Coaching
Troubleshoot
Customer experience
Problem solving
Leadership
Team building
Communication skills
Data entry
Microsoft Excel
Bilingualism
Lead others
Think proactively
Financial management
Budget management
Computer skills
Microsoft Office
Project management
Sales

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Work requirements

Jobs in the United States