Jobs in the United States

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Added 59 mins ago
J
Event Manager - Programs
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
We are seeking a highly organized and proactive Event Manager to oversee the planning, coordination, and successful delivery of multiple event programs from initial development through…
Added 1 hour ago
Operations Manager TelCom Construction
TelCom Construction
Omaha, NE
The Operations Manager, serving as a liaison between projects assigned personnel and executive management. It is accountable for establishing and maintaining a mutually beneficial working…
Added 1 hour ago
Consumer Digital Content Associate II (US)
TD Bank, N.A.
Remote, United States
Collaborates with project partners, assessing content and publication requests, by understanding the business requirements, impacts to Retail Store Employees, and alignment to an integrated…
Added 1 hour ago
AI
National Operations Manager
ABM Industries
Houston, TX
- $110,000 to $150,000 USD / year
5-7 years of manufacturing, distribution/fulfillment, GMP, or related experience required
Added 2 hours ago
F
Partnerships & Programs Manager (US)
Foundervine
Remote, United States
- $80,000 to $120,000 USD / year
We’re looking for someone with significant project management experience, who has independently managed programs or operations within the US, including setting up processes, working in…
Added 3 hours ago
Sr Project Manager - San Antonio, TX
Heico
San Antonio, TX
The Senior Project Manager is responsible for the execution and oversight of concrete formwork projects and ensures productivity, quality, cost control, and safety. This role involves…
Added 3 hours ago
OXM Senior Business Manager
Advanced Micro Devices, Inc
Austin, TX
The OXM Business Operations Manager is driving strategic initiatives, operational excellence, and cross-functional execution across the organization. You will combine strong business…
Added 3 hours ago
BE
Sales Team Manager (on-site)
Bish Enterprises
Giltner, NE
- $55,000 to $100,000 USD / year
Bish Enterprises is seeking a hands-on, performance-driven Sales Team Manager to lead and strengthen our sales organization. This role is designed for a leader who is comfortable managing…
Added 5 hours ago
Assistant Nurse Manager, Emergency Department, FT Days - VWCH
Vanderbilt University Medical Center
Lebanon, TN
…Competently handles multiple assignments simultaneously. Reshapes project during life-cycle evolution, if needed. Demonstrates ability to break down work into manageable and measurable…
Added 5 hours ago
J
Senior Program Manager
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager based in the United States.
Added 5 hours ago
DM
MEP Construction Manager / Site Superintendent - CONTRACT
DAVENPORT MANAGEMENT AND CONSULTING
West Long Branch, NJ
- $105,000 to $150,000 USD / year
Must have the ability to communicate technical material to a non-technical audience
Added 6 hours ago
J
Estimating Manager
Greeley · Greeley, CO
- $80,000 to $100,000 USD / year
The Estimating Manager is responsible for developing accurate and competitive cost estimates for low voltage, data center, and communications systems across a variety of construction and…
Added 6 hours ago
Engineering Manager
Angott Search Group
Mount Clemens, MI
Angott Search Group is partnering with a growing automotive stamping manufacturer in the search for an Engineering Manager.
Added 7 hours ago
PO
Sales Floor Supervisor - Four Seasons Town Ct
Penney OpCo LLC
Greensboro, NC
- $19 to $23.75 USD / hour
…planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to…
Added 7 hours ago
Product Manager, Sustainability - US Downstream Marketing, Medical Surgical Portfolio
CVS Covidien Sales LLC
Lafayette, CO
The Sustainability Product Manager is a focused on the Sustainability Programs across Nellcor and LigaSure and is a customer- and field-focused member of the U.S. Commercial Organization.…
Added 8 hours ago
Dynamics Test Engineering Manager
The Boeing Company
Berkeley, MO
+ Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager…
Added 8 hours ago
Manager, US Market Research
Amgen
IL
Let’s do this. Let’s change the world. The Commercial Insights Manager will be responsible for delivering HCP and patient primary market research and insights for UPLIZNA IgG4-RD, as well…
Added 8 hours ago
RH
Field Operations Internship
Reyes Holdings
Niles, IL
- $23 USD / hour
…identify opportunities, solve business problems, and help improve productivity across areas such as warehouse, delivery, and merchandising operations. The intern will also gain exposure to…
Added 8 hours ago
Business Development Manager OEM
Emerson
Springfield, IL
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 8 hours ago
Supervisory Program Analyst
Veterans Benefits Administration
Hines, IL
Summary The Supervisory Program Analyst, located within Compensation Service at VA Central Office, reports to the Deputy Executive Director, Policy and Procedures. The position supervises…
Added 8 hours ago
Business Development Manager OEM
Emerson
Salt Lake City, UT
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 8 hours ago
Engineering Manager II - Engineering Applications
Sierra Nevada Corporation
Plano, TX · Lone Tree, CO
Qualifications You Must Have
Added 8 hours ago
WD
Project Manager
WS Development
Remote, United States
- $110,000 to $140,000 USD / year
In this role, you will act as a Project Manager and manage mission-critical projects that advance our organizational goals - implementing new business technologies, designing and improving…
Added 8 hours ago
WD
Tenant Construction Manager II
WS Development
Chestnut Hill, MA
- $110,000 to $130,000 USD / year
Own the critical path for each tenant project, tracking milestones, surfacing risks early, and keeping all parties aligned and moving
Added 9 hours ago
Traveling Senior Superintendent Self
TURNER CONSTRUCTION CO
GRAFTON, WI

Cascade Residential Servi

CUSTOMER SERVICE MANAGER

West Palm Beach, FL, United States

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English

Original job description

Job Title:

Customer Service Manager East Coast Mechanical (ECM) | West Palm Beach, FL Be Part of a Winning Team! For more than 40 years, East Coast Mechanical (ECM) has helped homeowners and businesses with their appliance, plumbing, and air conditioning needs. Serving customers throughout Broward and Palm Beach Counties, as well as Martin and St. Lucie Counties, ECM operates a fleet of more than 130 fully equipped service trucks. We are a recognized leader in home service warranty, HVAC, and A/C sales, generating more than $30 million in annual revenue. ECM is growing, and we have an immediate opening for an experienced Customer Service Manager to lead our customer service team within our home warranty division. We are looking for a hands-on, customer-focused leader with exceptional attention to detail, strong organizational and multitasking abilities, and a proven ability to develop teams and deliver outstanding customer experiences. This is an exciting opportunity to take ownership of department operations, strengthen customer relationships, improve processes, and help shape the continued growth of our organization.

What You'll Do:

As Customer Service Manager, you will oversee the day-to-day operations of the department, including inbound and outbound calls, customer retention, team performance, and escalated customer concerns.

Your responsibilities will include:

Lead and Develop the Team: Supervise, coach, mentor, and motivate Customer Service Representatives to deliver exceptional service and achieve department goals.
Provide Hands-On Coaching: Deliver ongoing, real-time coaching and training to improve employee performance, customer interactions, and service quality.
Manage Customer Escalations: Troubleshoot, diagnose, and resolve escalated customer issues promptly and professionally.
Oversee Daily Operations: Manage inbound and outbound calls, customer inquiries, service requests, follow-ups, and customer retention efforts.
Improve Department Processes: Evaluate existing procedures, identify opportunities for improvement, and implement strategies that increase efficiency and consistency.
Monitor Performance: Review department performance reports, evaluate results, and recommend strategies to improve productivity and service standards.
Analyze Customer Feedback: Identify recurring concerns and develop solutions that improve the overall customer experience.
Build Team Accountability: Train and mentor team members to ensure alignment with company values, expectations, and business objectives.
Lead Team Meetings: Conduct weekly team meetings to communicate priorities, review performance, address challenges, and reinforce department goals.

What We're Looking For:

The ideal candidate is an experienced customer service leader who can balance daily operations with team development, customer satisfaction, and department performance.

Qualifications include:

At least 3 years of supervisory or management experience in a call center or customer service environment, including direct management of Customer Service Representatives.
Proven experience in customer service management or a similar leadership position.
Outstanding customer service and problem-solving skills.
Exceptional leadership, coaching, and team-development abilities.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Professional and effective communication across email, text, and phone interactions.
Ability to remain calm, composed, and solutions-oriented in a high-pressure environment.
Computer proficiency, including data entry and Microsoft Excel.
Familiarity with the local geographical area is a plus.
Bilingual English/Spanish is a plus.

Why Join East Coast Mechanical? This is more than a management position, it's an opportunity to help build something special. ECM offers the opportunity to join an established, growing home services organization where your leadership can make a meaningful difference. You will have the ability to develop your team, improve department operations, strengthen customer relationships, and contribute to the company's continued success.

Compensation & Benefits:

We offer competitive compensation and a comprehensive benefits package, including:

Competitive compensation
Biweekly payroll
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability coverage
Employee assistance program
Flexible spending account
Paid vacation and sick/personal time
401(k)
Career advancement opportunities

Position Details:

Job Type: Full-time
Location: 1727 Old Okeechobee Rd, West Palm, FL, 33409
Work Location: In person

Ready to Take the Next Step? If you're an experienced customer service leader who enjoys developing people, building strong teams, solving problems, and creating exceptional customer experiences, we would love to hear from you. Job Type: Full-time For immediate consideration, please apply in person, or respond to this job post.

The Manager of Customer Operation’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership: Demonstrated ability to lead others and get results through others.
Planning – Ability to think ahead and plan over 1 to 3 months.
Management – Ability to organize and manage multiple priorities.
Procedure and Process – Champion the belief and adherence to procedures and processes.
Problem analysis and problem resolution at both strategic and tactical levels.
Commitment to Company values.

They will have primary responsibility KPIs set by the Regional VP. A few examples may include:

Average Resolution Time
Average After Call Work Time
Membership Business Growth
Customer Callbacks

Minimum Qualifications

Experience with Service Titan is desired
Proficiency in financial management and Budgeting
Computer literacy, including Microsoft Office Suite
Familiarity with relevant software and tools, including project management and CRM systems.
Business development skills with commercial clients
Minimum of 3 years management experience in a matrixed organization
Excellent oral, written, and interpersonal communication skills
Bachelor’s degree preferred but not required; minimum of four years in a similar role.

Physical Demands and Work Environment Physical Demands:

Sitting or standing for long periods of time
Typing for long periods of time
Ability to lift, push,andpullupto50lbs.
Talking on the telephone for long periods of time
Needs use of voice, eye sight both near and distance

Working Environment:

Normal Conditioned Office environment
Occasional work in the field exposed to the elements.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer service
ECM
Attention to detail
Multitasking
Coaching
Troubleshoot
Customer experience
Problem solving
Leadership
Team building
Communication skills
Data entry
Microsoft Excel
Bilingualism
Lead others
Think proactively
Financial management
Budget management
Computer skills
Microsoft Office
Project management
Sales

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Work requirements

Jobs in the United States