Retail Services Manager

Retail Services Manager Full-Time | Exempt | $73,000 Annually Join the Food & Beverage Leadership Team at Monarch Landing! Who We Are At Monarch Landing, we believe great work starts with a passion for serving others. As Naperville’s premier Life Plan Community, we are committed to providing exceptional service, quality care, and an engaging lifestyle for our residents. We are looking for a hospitality-driven Retail Services Manager who is passionate about creating memorable dining experiences, leading a strong team, and delivering outstanding service.

About the Position:

The Retail Services Manager oversees the daily operations, coordination, and presentation of Monarch Landing’s Café, Marketplace, and Bar. This leadership role also manages all aspects of community catering and special events, ensuring exceptional food service, attention to detail, and a consistently positive experience for residents and guests.

Responsibilities include:

• Overseeing the daily operations and appearance of the Café, Marketplace, and Bar.
• Managing catering services, special events, and community functions.
• Ensuring exceptional customer service and efficient, high-quality operations.
• Recruiting, hiring, training, developing, and retaining team members.
• Providing hands-on leadership, coaching, and support to staff.
• Maintaining service standards and creating a welcoming, hospitality-focused environment.

What We are Looking for:

• Associate's degree in hospitality management, culinary arts, or related field required. Bachelor's degree preferred.
• A minimum of 5 years of experience in restaurant, hotel, or senior living experience.
• A minimum of one year of supervisory experience in "front of the house" operations.
• Knowledge of management principles.

What You'll Enjoy at Monarch Landing:

• Competitive salary of $73,000 annually
• Medical, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• Benefits begin the first of the month following your date of hire!
• Employer-paid Life Insurance
• 401(k) with company match
• Paid Time Off (PTO) and paid holidays
• Employee Assistance Program
• Tuition reimbursement
• Employee referral bonus program
• Resident-sponsored employee appreciation program
• Discounted employee meals
• Convenient parking garage
• A supportive team and fun, engaging work environment!

Ready to bring your hospitality leadership skills to a community where your work makes a difference? We'd love to meet you! Monarch Landing 2255 Monarch Drive, Naperville, IL 60563 www.WelcomeToMonarchLanding.com Proud recipient of the Overall 5-Star Medicare Rating! EEO Employer