Dining Room Manager

Position: Dining Room Manager, full-time Schedule: Includes days, evenings, weekends, and holidays. Hours vary from 11:30am to 8:00pm

Location: Charlotte, NC 28210 Who We Are At The Cypress of Charlotte, we offer more than just a workplace - we offer a vibrant, resort-style environment where meaningful work meets a strong sense of community. As Charlotte’s premier Life Plan Community, nestled on 65 scenic acres in SouthPark, The Cypress blends luxury living with compassionate care. Our team is made up of talented, diverse professionals who are deeply committed to making a positive impact every day. If you're looking for a warm, supportive setting where your contributions are valued and your work truly matters, The Cypress of Charlotte is a place where you can thrive!

What We Offer:

• Medical, dental, and vision insurance
• Life insurance
• AD&D insurance
• Long-term disability insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Employee assistance program
• On the Bus Line with discounted bus tickets
• Employee discount program
• Employee appreciation bonuses
• Free employee meals and parking
• Optional Daily Pay – Work today, get paid today
• An exceptional work environment that is both engaging and fun!

Position Summary:

The Cypress of Charlotte is recruiting for a hospitality focused Dining Room Manager to join our team! The Dining Room Manager is responsible for the overall operation, coordination, appearance and maintenance of the dining area and server station, and ensuring that courteous and efficient services are delivered.

Primary Responsibilities:

• Supervises the physical appearance of the dining room and server stations including table pedestals, chairs, rugs, drapes, flooring tiles, light fixtures, etc.
• Supervises the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, etc.
• Supervises dining room and catering personnel on all shifts, staffing, scheduling, counseling, orientation, and evaluation of staff.
• Assigns specific job and spot checking to ensure standards are met.
• Ensures Point of Sale (POS) systems are correctly operating, that supervisory personnel possess full system knowledge, and that serving staff is fully trained in system application.
• Maintains pertinent and appropriate records, reports, files, schedules and studies. Ensure that posted work schedule meets all staffing/labor/budget guidelines.
• Ensures that all policies and procedures related to safety and health are followed, including but not limited to SDS information, safe work practices, infection control and universal precautions.
• Promotes team work within the department and between departments to ensure smooth operations and quality service.
• Assists in development, implementation and maintenance of written dining room service objectives and standards of practice with procedures for implementation.
• Assists in assuring staff education is provided to dining room personnel in accordance with the staff education plan, plus provides on the job training for dining room personnel.
• Ensures that dining room service is in compliance with all local, federal and state regulations in relation to service, sanitation and personnel.

Qualifications:

• A minimum of two years’ supervisory experience in “front of the house operations” within restaurant, hotel, club or similar institution.
• Prefer Post-Secondary Education in hospitality management or dining room operations.
• Excellent interpersonal and social skills in order to work effectively with residents, patients, families, visitors, peers, supervisors, subordinates and other outside contacts.
• Ability to multitask in a fast-paced environment.
• Must be able to read, write, and follow oral and written instructions in English.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! Drug-free workplace. EEO & E-verify employer. #sponsor