Customer Service Representative
- Shelby, OH, United States
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Job details
- Posting language
- English
- Posted
Original job description
Customer Service / Account Manager -- Folding Carton Packaging
Carton Service CSI, LLC | Shelby, OH | Full-time | On-site, office hours 7:30 a.m.--4:30 p.m.
About Us
Our site runs a food safety management system built to the SQF Food Safety Code (Edition 9). To learn more about us, visit www.cartonservice.com{rel="noopener noreferrer" target="_blank"}.
The Role
Reporting to the VP, HR & Administration, the Customer Service Representative is the primary link between our customers, the Sales team and every department in the plant, keeping orders accurate and on time.
What You'll Do
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Serve as the main contact for customers and Sales by email, phone, video and in person
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Enter sales orders and manage them through shipment or pickup
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Coordinate with all departments, from Quality to Shipping, to deliver accurate orders on time
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Route customer complaints to Quality and report food safety concerns to management
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Support inventory management, including FIFO, obsolescence and disposition with customers
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Verify job work instructions and confirm orders meet food-contact and packaging specifications
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Support invoicing, procurement, forecasting, inventory and quoting reports
What You Bring
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High school diploma or equivalent
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Customer service or order entry experience, preferably in manufacturing or packaging
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Strong attention to detail and clear written and verbal communication
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Ability to manage multiple priorities, meet deadlines and own issues through to resolution
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Proficiency with Microsoft Word, Excel, Outlook and Teams
Nice to Have
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Experience with ERP/business systems such as Radius
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Familiarity with manufacturing operations, project management or technical writing
Work