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Added 1 min ago
CC
Sr. Product Manager – Commercial Life Sciences
Carrier Corporation
Beverly, MA · Atlanta, GA
- $117,500 to $234,500 USD / year
…Product Leader for Digital Platforms, you will work closely with engineering, general managers, sales, commercial leadership, product marketing teams, and the PMO across CST business units.…
Added 1 min ago
CC
National Account Service Manager
Carrier Corporation
Remote, United States
- $96,000 to $192,000 USD / year
Experienced National Account Service Manager, to work closely with key national accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will…
Added 1 min ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The Senior Manager, Environmental Sustainability Programs will lead complex cross-functional sustainability initiatives and implementation efforts that support Carrier’s climate strategy,…
Added 1 min ago
SA
AV Systems Engineer
Seattle Art Museum
Seattle, WA
- $78,486 to $95,893 USD / year
Assist Production Manager in securing rental equipment as assigned
Added 2 mins ago
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Project Manager, Construction
Tiree
Ottawa, IL
- $70 to $110 USD / hour
As a Project Manager, Construction, you will support the delivery of construction projects in Ottawa, Ontario, from planning through construction and closeout. This is a hands-on,…
Added 3 mins ago
Manager, Supply Chain Finance
Bloom Energy
San Jose, CA
We are looking for a Manager, Supply Chain Finance to join our team in one of today’s most exciting technologies. This role will report to Director, Finance and based in San Jose, CA. This…
Added 4 mins ago
Staff Software Engineer - IAM
General Motors
Montpelier, VT
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 4 mins ago
Audiologist - Remote
GN Hearing
Montpelier, VT
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 4 mins ago
Field Sales Manager
Arrow Electronics
Montpelier, VT
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 4 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Montpelier, VT
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 4 mins ago
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Senior Manager, Data Center Support Services - Onsite in Anthony, NM
Oracle
Montpelier, VT
- $108,300 to $264,100 USD / year
Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.
Added 4 mins ago
Sr. Manager, Cloud Capacity Management
Cisco
Montpelier, VT
…region at the right time. We turn demand from sales, product and engineering into confirmed supply with our cloud service providers (CSPs), which keeps customer launches, migrations and…
Added 4 mins ago
Senior Manager, Security Operations Center
Rubrik
Montpelier, VT
Rubrik is hiring a Senior Manager to lead our Security Operations Center, including our FedRAMP-authorized environment. Incident response sits at the core of what the SOC does, alongside…
Added 4 mins ago
Senior Manager, Platform Continuity
Datavant
Montpelier, VT
We're seeking an Engineering Manager to lead Platform Continuity, a newly formed team within Cloud Platform Engineering that serves as the operational backbone of our multi-cloud…
Added 4 mins ago
Pega Lead System Architect-Manager
PwC
Montpelier, VT
As a Pega Lead System Architect-Manager, you will design and implement seamless integration solutions and robust platform architectures for clients, optimizing technology infrastructure for…
Added 4 mins ago
Integrations Program Manager
Meta
Montpelier, VT
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 4 mins ago
Audiologist - Remote
GN Hearing
Montpelier, VT
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 5 mins ago
Product Operations Planner
Black & Decker (U.S.) Inc.
Towson, MD · Valley City, OH
This role serves as a key connecter across Product Supply Chain, Engineering, Product Management, Operations, Sourcing, Demand/Supply Planning, Category, Finance, and other cross-functional…
Added 6 mins ago
NN
Director of Environmental Services & Compliance
NW Natural
Portland, OR
- $170,100 to $251,550 USD / year
Foster strong partnerships across operations, engineering, construction, regulatory affairs, legal, compliance, safety, and executive leadership.
Added 7 mins ago
Senior Technical Program Manager, Digital Acceleration
Amazon.com Services LLC
Bellevue, WA
…Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We…
Added 8 mins ago
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Member Concierge
Flexcar
Morrow, GA
- $22.5 USD / hour
…ensuring a positive and seamless experience throughout the entire process of ordering, picking up, receiving delivery driving, and returning a…
Added 8 mins ago
Environmental Health & Safety Manager
HYNES INDUSTRIES INC
Youngstown, OH
Partner with Engineering and Maintenance to incorporate safety considerations into new equipment, process changes, and facility improvements.
Added 9 mins ago
Energy Storage Assistant Project Manager, Project Development (Remote)
SOLV Energy, LLC
Remote, United States
The Energy Storage Assistant Project Manager, Project Development coordinates the front-end development of utility-scale energy storage projects, from receipt of the request for proposal…
Added 9 mins ago
Sr. Growth Product Marketing Manager, Chime Enterprise
Chime Financial, Inc
NY · San Francisco, CA
We're hiring a Sr. Growth Marketing Manager to own and drive measurable growth outcomes across Chime Enterprise's B2B2C funnel - the path that turns eligible employees at our employer…
Added 10 mins ago
Accounting Manager
Vaco LLC
San Francisco, CA
This highly visible role will partner with FP&A, Supply Chain, Engineering, Tax, Legal, and other teams to ensure accurate accounting for complex capital investments. The ideal candidate…

Cartesian Systems

Customer Success Manager

Cambridge, MA, United States

$80,000 to $120,000 USD / year

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Job details

Pay: $80,000 to $120,000 USD / year
Experience: 5+ years of experience in customer success, implementation, professional services, or a related customer-facing role in B2B technology.
Posting language: English
Posted: Nov 3, 2026

Original job description

Customer Success Manager

About Cartesian

Cartesian is building spatial intelligence for indoor environments to drive operational efficiency. We’re tackling one of the biggest challenges in the $35T global retail industry: in-store inventory visibility. Our platform delivers accurate indoor positioning and actionable product location insights, helping retailers streamline operations, optimize workflows, and reduce inefficiencies. Leveraging wireless signals, we provide a uniquely scalable, infrastructure-free solution already deployed by international fashion brands.

Founded by an MIT engineering professor and alum behind the award-winning, patented core technologies, Cartesian spun out in 2023. Originally backed by the prestigious SBIR Award from the US National Science Foundation, we've bootstrapped to a live product that's now deployed in over a dozen countries and have been aggressively scaling in the market.

About the Role

We’re looking for a Customer Success Manager to help our retail customers successfully pilot, adopt, and grow with Cartesian. You’ll own the customer journey from demos to onboarding and implementation through long-term partnership, turning our technology into measurable improvements in store operations.

You’ll work directly with retail leaders, store teams, and technical stakeholders to understand their workflows, coordinate deployments, and help them get value from our platform. Internally, you’ll partner closely with Engineering and Business Operations to resolve issues, communicate customer needs, and build the processes that support our next stage of growth.

This is a hands-on individual contributor role with meaningful ownership. You should be equally comfortable leading a customer meeting, visiting a store to understand a workflow, and following through on the details that keep a deployment moving.

Location: In-person in Kendall Square, Cambridge (or as otherwise specified).

What You’ll Do

Own customer relationships

Lead demos and pilots with prospective customers, and drive the conversion from pilot to rollout.
Establish clear success plans with customer goals, milestones, stakeholders, and measurable outcomes.
Lead regular customer check-ins and business reviews, communicating progress, addressing concerns, and identifying opportunities to deliver more value.
Serve as the primary point of contact for assigned customers, building relationships across store operations, corporate leadership, and technical teams.

Lead onboarding and implementation

Manage deployments from kickoff through launch, coordinating requirements, timelines, training, and responsibilities.
Work with customer teams to understand store workflows and incorporate Cartesian into day-to-day operations.
Coordinate with internal technical teams to resolve implementation challenges and keep customers informed.
Conduct onsite visits and training sessions to support successful rollouts.

Drive adoption and customer outcomes

Monitor product usage, customer feedback, and operational results to identify adoption gaps and intervene early.
Help customers translate product capabilities into practical improvements in inventory visibility and store efficiency.
Partner with the business team on renewals, additional store deployments, and expansion opportunities.

Build a scalable customer success function

Develop onboarding materials, training resources, playbooks, and repeatable processes.
Bring structured customer feedback to Engineering to inform product improvements.
Track customer health, surface risks, and maintain clear documentation of commitments and next steps.

Qualifications

5+ years of experience in customer success, implementation, professional services, or a related customer-facing role in B2B technology.
Experience managing enterprise customer relationships and coordinating implementations with multiple stakeholders.
Strong project management skills, with the ability to manage competing priorities and follow through on commitments.
Technical fluency and curiosity: you can learn a complex product, investigate issues, and communicate clearly with technical and nontechnical audiences.
Strong communication and presentation skills, including the ability to navigate difficult conversations and align stakeholders.
A practical, proactive approach to solving problems and comfort working in an early-stage company.
Ability to work in person in Cambridge, MA, and travel to customer locations, including internationally, as needed.

Nice to Have

Experience working with enterprise retailers, store operations, inventory management, or supply chain technology.
Familiarity with RFID, indoor positioning, computer vision, or products that combine software and physical devices.
Experience supporting international customers or deployments across multiple locations.
Experience building customer success processes at a growing startup.

Why Cartesian

Own customer relationships and see the direct impact of your work in real stores.
Help shape how we onboard, support, and grow with enterprise customers.
Work closely with the founders and a deeply technical, collaborative team.
Join a growing company solving a difficult problem with technology already deployed in the field.

Cartesian is an equal opportunity employer. We welcome candidates from different backgrounds and experiences and provide reasonable accommodations throughout the hiring process.

If You’re Not Sure You’re a Perfect Fit

We know that no one checks every box - and we don’t expect you to. If this role sounds exciting to you, and you think you could contribute to Cartesian’s mission, we encourage you to apply even if your experience doesn’t perfectly match the description. We care deeply about people who are curious, thoughtful, and motivated to learn, and we believe strong teams are built from a diversity of backgrounds, experiences, and perspectives.

Interview Process

Introductory call to assess motivation and overall fit
Discussion focused on past work, real-world impact, and decision-making tradeoffs
Applied or practical exercise (e.g., business case or role-relevant task)
Meet the team, chat with company leadership, and reference checks

Salary Range: $80,000 - $120,000 annually

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More about this job

Skills

Retail operations
Workflow
Customer relations
Relationship building
Onboarding
Documentation
Project management
Analyse issues
Communication skills
Presentation skills
Inventory management
Supply chain management
RFID
Decision making

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