Operations Support Supervisor

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC.

Job Description

Operations Support Supervisor

Department: Analyst Job Status: Full-Time Reports to: Asst. Director of Operations

POSITION SUMMARY

The Operations Support Supervisor supports daily transportation and logistics operations through performance analysis, process improvement, operational coordination, and continuous improvement initiatives. This position serves as a resource to operational leadership by identifying opportunities to improve efficiency, reduce costs, strengthen process compliance, and enhance service performance. The supervisor reports directly to the Assistant Director of Operations and works closely with Operations Management, Dispatch, Safety, Maintenance, customers, and internal departments to implement sustainable improvements, resolve abnormalities, and promote accountability.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Continuous Improvement and Process Optimization

• Lead and support initiatives targeting efficiency, cost reduction, service reliability, safety, and productivity.
• Apply Kaizen, Lean principles, root cause analysis, and Plan-Do-Check-Act (PDCA) to eliminate waste.
• Evaluate workflows and implement standardized, measurable improvements.
• Develop, document, revise, and implement Standard Work Instructions (SWIs) and procedures.
• Facilitate cross-functional improvement activities and process observations.
• Investigate recurring failures and coordinate corrective and preventive action plans.
• Track improvement project results, verify effectiveness, and sustain process adherence.
• Encourage team member suggestions and participation in continuous improvement.

Performance Analysis and KPI Management

• Analyze transportation and customer shipping data to identify trends, performance gaps, and opportunities.
• Build and maintain KPIs for on-time arrivals/departures, utilization, premium freight, productivity, safety, compliance, and customer service.
• Prepare daily, weekly, and monthly dashboards, scorecards, and management reports.
• Investigate performance abnormalities and coordinate follow-up actions.
• Present findings and improvement recommendations to customers and company leadership.

Process Compliance, Standardization, and Accountability

• Monitor compliance with operational procedures, customer requirements, safety standards, and company policies.
• Conduct process audits, identify deviations, and follow through on corrective actions.
• Support development of training materials and team member coaching on standard work.
• Promote consistent processes and documented expectations across shifts and departments.

Transportation Network and Cost Optimization

• Review shipping data, route performance, and transportation activities for cost-saving opportunities.
• Monitor route optimization, trailer and truck utilization, and equipment availability.
• Track premium transportation and service recovery expenses; identify root causes and prevention measures.
• Partner with other departments on savings projects, customer onboarding, operational expansions, and resource planning.
• Provide operational data to support pricing, quotations, and budgeting as requested.

Operational Support and Coordination

• Provide daily operational support to transportation management, dispatch, and other operational departments.
• Monitor transportation activities, identify operational challenges, and coordinate corrective actions.
• Support route planning, scheduling, resource utilization, operational coverage, and network efficiency.
• Monitor operational systems and reports to identify service failures and emerging concerns.
• Coordinate with Dispatch, Safety, Maintenance, and other teams to resolve operational abnormalities.
• Assist with contingency plans for staffing, equipment, capacity, and service disruptions.
• Support customer communications, operational projects, process changes, and supervisory coverage as assigned.

Leadership, Communication, and Team Development

• Act as liaison between operational leadership and supporting departments.
• Promote a respectful, positive, and accountable work environment.
• Provide operational guidance, coaching, and support to supervisors and team members.
• Perform additional operational and supervisory duties assigned by management.

EDUCATION:

Associate or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field preferred. Equivalent education and relevant experience may be considered.

EXPERIENCE:

Preferably 3–5 years in transportation, logistics, supply chain, or related operations. Prior supervisory, team leadership, analytical, or continuous improvement experience preferred. Candidates should demonstrate problem-solving, data analysis, organization, communication, independent judgment, process discipline, and cross-functional collaboration.

SUPERVISORY RESPONSIBILITIES:

Provides functional leadership, operational guidance, and process oversight. May supervise designated employees, coordinate assignments, coach team members, and assist with performance management as assigned by Operations Management. Direct-report responsibilities will be determined by organizational structure.

COMPUTER SKILLS:

Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams required. Experience with transportation management systems, yard management systems, fleet management tools, and reporting applications preferred; TMW, AS400, Samsara, Exotrac, and Power BI experience beneficial.

WORK SCHEDULE

Monday–Friday, 8:00 AM–5:00 PM, with flexibility to support operational requirements outside normal business hours as needed. Must also be able to travel throughout the Tennessee valley as needed to support operations.

OTHER REQUIREMENTS:

Professionalism, integrity, a positive attitude, strong customer service, commitment to safety and continuous improvement, adaptability, ownership of operational challenges, and ability to work effectively in a team environment.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.