Account Coordinator

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. Job Description: Account Coordinator Department: Account Services Team Job Status: Full-Time Reports to: Senior Account Manager

POSITION SUMMARY

As the day-to-day point of contact for an assigned portfolio of customer accounts, the Account Coordinator will own the customer experience from order entry through final delivery. You will build strong relationships with customers and carriers, coordinate and track freight, anticipate issues before they affect service, and identify opportunities to strengthen and grow each account. You will work closely with the Account Manager to support account strategy, customer business reviews, and service improvement initiatives, ensuring a seamless, consistent experience for every customer.

ESSENTIAL DUTIES, SKILLS, and RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships.
• Create, schedule, and track orders from pickup through final delivery, keeping customers informed at every stage.
• Coordinate proactively with carriers and customers to confirm capacity, appointments, and service expectations.
• Anticipate service issues and develop timely, creative solutions to keep freight moving.
• Communicate and escalate exceptions through the appropriate management channels.
• Monitor account performance, including on-time service, claims, and billing accuracy, and share results with customers and management.
• Identify opportunities to expand business within existing accounts and support the onboarding of new accounts.
• Maintain accurate, up-to-date account and shipment records in company transportation systems.
• Prepare professional written communication, reports, and account updates across a variety of media.
• Provide hands-on support during the absence of other team members or during peak periods.
• Collaborate with peers to develop best practices that are shared across the field office network.
• Adapt to evolving processes while supporting standardization across the organization.

EDUCATION:

High School Diploma or GED required. College degree and/or 1–2 years of experience in transportation, logistics, or customer account management preferred.

EXPERIENCE:

Must have strong written and verbal communication skills, excellent problem analysis skills, and a customer-first mindset. Must be able to manage multiple accounts and priorities in a fast-paced, high-stress environment and adjust to continuously changing needs. Must be professional, well organized, and bring a positive attitude.

SUPERVISORY RESPONSIBILITIES:

None

COMPUTER SKILLS:

Proficiency in Microsoft Office programs such as Word, Excel, and Outlook required. Experience with a transportation management system (TMS) is a plus. Must have the ability to learn new programs as necessary.

WORK ENVIRONMENT:

This position will be an energetic and fast paced office environment.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

1st Shift | Monday -Friday | 7AM - 4PM