Phlebotomist Supervisor/Instructor

PRINCIPAL ACCOUNTABILITY

The Phlebotomist 2 position provides a vital link in the procurement of a safe quality blood product. Essential functions of the Phlebotomist 2 are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the donation process.

In the absence of a Supervisor, the position will oversee and assign responsibilities to collections staff, with the exception of hiring and/or terminations. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management.

Additionally, the Phlebotomist 2 will be required to attend and complete annual leadership/development training resources and to mentor/assist with on-the-job development of new hire employees as well as subordinate staff. This position may be required to participate in special projects or programs.

Regular full time attendance is required during operational hours.

EDUCATION

High school diploma or equivalent

Some college a plus

EXPERIENCE

1 year general work experience, preferably working with the public, or education that includes comparable experience such as an internship or externship

Customer service experience required, intern and/or externship experience will satisfy this requirement

Previous Phlebotomy 1, blood banking experience or medical field experience

Background in a highly regulated industry

Bilingual skills and CDL driver a plus

SKILLS AND KNOWLEDGE

Computer knowledge

Excellent customer service and verbal/written communication skills

Self-motivated and positive with ability to work with others in a team atmosphere

Detail-oriented in regards to document review (completeness, accurate, and legibly written), able to prioritize and manage multiple tasks

PHYSICAL/MENTAL REQUIREMENTS

Ability to move about the work area to handle donors and access equipment, including standing, sitting, walking, and working in confined spaces and narrow aisles

Ability to ascend and descend stairs/steps daily to enter and exit the transport vehicles to the blood drive location as well as the ability to stoop, kneel, crouch, or bend in order to set up blood collection equipment and access the equipment during use

Must be able to communicate with donors in order to obtain medical history and monitor the donor during donation, must be able to exchange accurate information in these situations

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