Jobs in the United States

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Added 21 mins ago
AE
Senior Manager – Business Strategy & Sales Performance
American Express
Phoenix, AZ
- $103,750 to $174,750 USD / year
American Express Global Commercial Services (GCS) is the global leader in commercial payment solutions and continues to be an exciting, fast-growing business. To sustain this momentum, the…
Added 21 mins ago
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Key Account Director RD
Pfizer
Phoenix, AZ
- $176,600 to $294,300 USD / year
Partner with RD IAT to facilitate colleague understanding of local market/customer drivers.
Added 27 mins ago
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Strategic Sourcing Manager - Contract Manufacturing
Jobgether
Remote, United States
- $98,290.6 to $132,981.4 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Sourcing Manager - Contract Manufacturing based…
Added 32 mins ago
Senior Manager, Analyst Relations
Cloudera Government Solution
Boston, MA
As Senior Manager, Analyst Relations, you will help lead and scale a world-class analyst relations program during a pivotal period of company growth. This role will strengthen Cloudera's…
Added 33 mins ago
Senior Product Manager, Account-Based Ma
Xometry
Waltham, MA
…making it easy for buyers at Fortune 1000 companies to tap into global manufacturing…
Added 34 mins ago
HR Support Services Coordinator
Hub International Limited
Bothell, WA · San Diego, CA · Bellevue, WA · Sacramento, CA · Newport Beach, CA · Lynnwood, WA · Culver City, CA · San Ramon, CA
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private…
Added 43 mins ago
Manager, Applications Engineering
Syntiant
Redwood City, CA
The Manager, Applications Engineering, will be responsible for technical success in growth of sensors business which includes MEMS microphones and Vibration sensors. The position will lead…
Added 43 mins ago
Sr. Manager, Product Line Management
Syntiant
Itasca, IL
Must have 8-12 years of business / engineering related work experience
Added 43 mins ago
Professional Services Sales Manager
Symmetrio
Remote, United States
Symmetrio is recruiting for their client, a global leader in medical device, for a Professional Services Sales Manager to drive adoption of consulting and service solutions across health…
Added 44 mins ago
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Senior Director, Change Management Communications and Stakeholder Engagement – Project Lightyear
Marriott
Bethesda, MD
- $151,100 to $230,600 USD / year
…Office team responsible for creating, executing, and driving the global change management, communications and engagement plans for the Lightyear Program, a global Finance transformation…
Added 56 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…others, stay nimble, dream big, own every outcome, and think global but act local - come join our…
Added 1 hour ago
Senior Manager-Digital Product Management
American Express
Phoenix, AZ
We are seeking a Senior Manager, Product Development – TLS Lumi & Data to help lead the strategy, development and execution of enterprise data capabilities across TLS. This role will be…
Added 1 hour ago
Data Governance Technology Portfolio & Programme Associate Director
EY
Los Angeles, CA · San Francisco, CA · Secaucus, NJ · Rochester, NY · Austin, TX · Jacksonville, FL · Chicago, IL · Boston, MA · Raleigh, NC · Jericho, NY · Dallas, TX · Fort Worth, TX · Alpharetta, GA · Washington, DC · Seattle, WA · Minneapolis, MN · Philadelphia, PA · Atlanta, GA · Cleveland, OH · Hoboken, NJ
The Technology Enablement Portfolio and Program Manager is an Associate Director role within the Global Data Stewardship Office (DSO). The role turns DSO strategy into a coherent,…
Added 1 hour ago
Sales Account Manager
Red Hat, LLC
Remote, United States
The Sales team is looking for an experienced Key Account Sales Manager to manage relationships with our most strategic accounts. In this role, you will serve as the primary point of contact…
Added 1 hour ago
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Construction Program Manager - Lease
Microsoft
United States
- $116,900 to $222,600 USD / year
We are seeking an organized and driven Execution, Operational & Planning (EOP) - Construction Program Manager to help deliver the infrastructure that powers Microsoft’s global cloud…
Added 1 hour ago
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Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
We are looking for a Principal Technical Program Manager to be the connection point between the business, our analytics teams, and partner engineering teams. You will own the analytics…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…Planning & Execution (IPE) - Demand Planning team responsible for global demand planning to ensure our entire global datacenter portfolio is meeting the future and current customer demands.…
Added 1 hour ago
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Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…excited by the opportunity to make a transformative impact on a global scale, this role is for…
Added 1 hour ago
M
Business Solutions Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $130,900 to $303,600 USD / year
…that require oversight from End-to-End. The Business Solutions Program Manager supports the relevant teams through corporate controls and leadership oversight throughout the life cycle of a…
Added 1 hour ago
M
Principal Data Scientist Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Data Scientist Manager to define and lead the analytics strategy, executive reporting, governance, and AI innovation for a critical data center utilization and…
Added 1 hour ago
M
Treasury Manager, Capital Markets
Microsoft
WA · Redmond, WA · Redmond
- $77,800 to $169,900 USD / year
We are seeking a self-motivated Treasury Manager with a learner mindset to join Treasury’s Capital Markets and Impact Investing team. This role will support the management of Microsoft’s…
Added 1 hour ago
M
Senior Partner Business Strategy Manager, Migrate & Modernize
Microsoft
United States
- $106,400 to $222,600 USD / year
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week
Added 1 hour ago
Product Vertical Lead, YouTube Social and Escalation Operations
YouTube
San Bruno, CA · New York, NY
Increase UGC and peer-to-peer community connections by growing our YouTube Product Expert Program. Improve our 24x7 social support and escalation operations for by developing clear…
Added 1 hour ago
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IT Technical Program Manager
TEKsystems
Honolulu, HI
- $110,000 to $120,000 USD / year
Communicate with high-level IT staff members, functional managers, project managers, and IT business solutions consultants regarding program plans and status.
Added 1 hour ago
Senior Product Manager, Flora
Cloudflare
Austin, TX · NY · San Francisco, CA
…Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a…

Carta

Customer Success Manager

NY, United States

$129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey
Experience: 3+ years of experience in Customer Success or Account Management within SaaS or professional services.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Company You’ll Join

Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.

For more information about our offices and culture, check out our Carta careers page.

Scaled Customer Success Manager

Carta Law · Customer Success

About Carta Law

Carta Law is the world's largest AI-native legal services platform - rebuilding how legal work is structured, delivered and scaled. Combining deep legal expertise with proprietary AI infrastructure, we serve the world's leading venture-backed companies, founders and investors across every critical moment in a company's lifecycle: incorporation, fundraising, secondaries, governance and exit.

We sit inside Carta - the operating system for private markets. Our captive client base spans more than 70,000 companies across every stage of growth, giving Carta Law a deal-flow advantage no traditional firm can replicate.

We are not a traditional law firm. We are a technology company building the future of legal services - operating at the intersection of venture financing, software and AI, and scaling rapidly across the Americas, London and APAC. A dedicated team of R&D and product engineers, based across San Francisco, New York and London, works alongside our lawyers to build that future.

The Problems You'll Solve

As a Scaled Customer Success Manager, you'll own a portfolio of 40+ accounts post-onboarding - using smart prioritisation, great tooling, and a medium-touch model to drive retention and expansion across a broad book of business.

Specifically, you'll:

Own a portfolio of accounts as their primary contact post-onboarding - building strong relationships and ensuring clients are consistently getting value from Carta Law.
Triage and prioritise your portfolio by risk, strategic value, and expansion opportunity - deploying your time where it has the greatest commercial impact.
Conduct quarterly check-ins and bi-annual Executive Business Reviews - keeping clients engaged, informed, and aligned to their goals.
Leverage CS tooling and AI to manage portfolio health at scale - tracking account signals, personalising outreach, and identifying at-risk accounts before they churn.
Partner with Account Executives (AE) on renewals and expansion opportunities - identifying whitespace across Contracts, Compliance, and Funds, and surfacing commercial conversations at the right moment.
Synthesise account signals and surface client feedback to product and operations - acting as the voice of your clients internally to influence service design and roadmap.
Drive significant Net Dollar Retention across your portfolio, with a focus on whitespace opportunities, proactive risk management and early intervention.
Contribute to playbook development, sharing learnings that improve the scaled model for the whole team.

The Team You'll Work With

You'll be joining our Carta Law Customer Success (CS) team. We manage the full client lifecycle - from welcoming new clients through onboarding to building deep, lasting relationships with established fund managers and their legal teams.

We sit at the intersection of legal delivery, commercial strategy, and operations. Day-to-day you'll partner closely with AEs, legal delivery, and the CS Program Manager to ensure clients across your portfolio are healthy and growing. You'll be a key part of the team reporting to the Global Head of CS.

About You

We're looking for a client-focused, commercially aware professional who knows how to manage a broad book of business without losing the personal touch. You're organised, data-driven, and energised by the challenge of driving real outcomes at scale.

Specifically, we're looking for:

3+ years of experience in Customer Success or Account Management within SaaS or professional services. You've managed a portfolio of accounts and know how to balance competing priorities without dropping anything.
Portfolio management experience. You're comfortable managing 40+ accounts simultaneously - using data and tooling to triage effectively and deploy your time where it matters most.
Strong client communication skills. You communicate proactively, build rapport quickly, and handle difficult conversations with professionalism and empathy.
Commercial instincts. You spot expansion opportunities organically and know how to partner with sales to take them forward. You understand what drives ARR and how CS contributes.
Data-driven approach. You track GDR, account health scores, and expansion signals - and use them to drive decisions.
Comfort with tooling and AI. You're experienced with CS platforms and either already using AI to manage your portfolio more efficiently, or you're eager to.
Cross-functional collaboration. You work naturally with AEs, legal delivery, product, and operations - marshalling internal resources to get things done for your clients.
Prior experience in the legal industry or private markets is a significant advantage. Familiarity with venture capital, private equity, or fund operations gives you an immediate leg up in understanding our clients' world.

What We Offer

Competitive salary
Equity in Carta
Private health insurance
Flexible working arrangements
A high-growth environment where you'll build something that matters

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

$129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

Work requirements

Jobs in the United States