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Added 7 mins ago
Senior Talent Acquisition Partner
Suffolk
Boston, MA · Herndon, VA · Dallas, TX
Experience recruiting for complex, specialized, and/or high-priority positions; Mission Critical, data center, or related industry experience strongly preferred.
Added 9 mins ago
Senior Client Success Manager
EnergyHub
Remote, United States
…customers with connected devices. As a Senior Client Success Manager, you will own a portfolio of complex, high-impact client relationships end-to-end. You will lead program launches, drive…
Added 11 mins ago
Senior Product Manager, Value realization
Humana
Frankfort, KY
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 13 mins ago
Sr Field Applications Engineer (FAE)
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San Jose, CA
Generate customer facing technical materials including program updates, validation reports, controller configuration files, issue summaries, and supporting waveform data.
Added 17 mins ago
Senior Project Manager
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Alexandria, VA
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Added 24 mins ago
HW
5204 - Assistant Store Manager FT
Hat World Inc.
Grapevine, TX
- $15 to $18 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 24 mins ago
HW
8542 - Assistant Store Manager FT
Hat World Inc.
Grapevine, TX
- $15 to $18 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 24 mins ago
HW
8527 - Assistant Store Manager FT
Hat World Inc.
Pleasant Prarie, WI
- $16.5 to $18.5 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 33 mins ago
Director – Asset Manager
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Own execution of asset-level business plans for an assigned segment of the portfolio, translating strategy into clear, measurable direction for property management teams.
Added 33 mins ago
People Partner
Rio Tinto
United States
We are looking for a People Partner to translate business strategy into practical people and workforce plans across a defined portfolio. In this role, you’ll act as a trusted partner to…
Added 37 mins ago
ES
Sr. Partner Manager
Environmental Systems Research Institute Inc.
Louisville, CO
- $107,120 to $182,104 USD / year
…negotiate moderately complex agreements within established program guidelines, including pricing, discounts, and participation models. Balance partner and company objectives while…
Added 37 mins ago
ES
Sr. Partner Manager - System Integrators
Environmental Systems Research Institute Inc.
Louisville, CO
- $107,120 to $182,104 USD / year
…promote the adoption of Esri's technology. This Sr. Partner Manager role will be responsible for strategic partnerships with System Integrators. This role will be focused on GTM Sales…
Added 50 mins ago
FT
Director, Marketing Business Strategy
Franklin Templeton
New York, NY
- $200,000 to $225,000 USD / year
Sitting at the intersection of strategy, business management, transformation and execution, this role will help build a more focused, data-driven and scalable Global Marketing organization.…
Added 50 mins ago
FT
Head of Growth Marketing & Media Performance
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Boston, MA
- $175,000 to $193,000 USD / year
We are seeking a strategic, data-driven, and commercially minded Head of Growth Marketing & Media Performance to lead our full-funnel growth and media strategy. This role will be…
Added 57 mins ago
HW
8306 - Assistant Store Manager FT
Hat World Inc.
Santa Rosa, CA
- $18.9 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 1 hour ago
T
Customer Experience Manager
TEKsystems
Bethpage, NY
- $50 to $65 USD / hour
…operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and…
Added 1 hour ago
Manager Health Care Data Analytics
Manatt, Phelps & Phillips
NEW YORK, NY
Added 1 hour ago
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Senior Manager, Digital Product Management – Digital Wallets, Apple Pay
American Express
New York, NY
- $123,000 to $215,250 USD / year
The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of…
Added 1 hour ago
Director, Project Management - Domain Delivery Lead
Capital One
New York, NY
Unlike a Technical Program Manager (TPM) aligned to prioritized programs, the DDL is allocated long-term to a specific Tech tower and portfolio of systems / applications. They are dedicated…
Added 1 hour ago
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Senior Manager, Digital Product Management – Digital Wallets, Product Enablement
American Express
New York, NY
- $123,000 to $215,250 USD / year
This Senior Manager will lead cross wallet product strategy and operational scalability across the Digital Wallets portfolio. The role will work horizontally across wallet products to drive…
Added 1 hour ago
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Manager - Pricing Strategy
American Express
New York, NY
- $89,250 to $150,250 USD / year
This Manager - Pricing Strategy role will support the U.S. Global & Large and Small and Medium Enterprise segments, partnering closely with Sales, Account Development, Finance, and Product…
Added 1 hour ago
Digital Product Manager - Digital Cards
U.S. Bank
New York, NY
Digital Product Managers at U. S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving…
Added 1 hour ago
Business Development Director, Marketplace
Salesforce.com
NEW YORK, NY
…ISV ecosystem, the Principal Marketplace Business Development Manager sits at the direct intersection of Revenue, Strategy, and Partner Operations. This role is responsible for marketplace…
Added 1 hour ago
Business Development Manager (HEA) - OIACER
CUNY
New York, NY
Based within the Grove School of Engineering, while working across CCNY in partnership with OIACER, the Manager leads commercialization and venture development activities across CCNY and…
Added 1 hour ago
NY
Program Manager, Cohort Scholar Programs Strategy, Alignment & Operations
New York University
NEW YORK, NY
- $80,000 to $100,000 USD / year
Program Manager, Cohort Scholar Programs - Strategy, Alignment & Operations US-NY-New York Job ID: 2026-16056Type: Global Enrollment Management & Student Success (WS1960)# of Openings:…

Carta

Customer Success Manager

NY, United States

$129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey

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Job details

Pay: $129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey
Experience: 3+ years of experience in Customer Success or Account Management within SaaS or professional services.
Posting language: English
Posted: Nov 2, 2026

Original job description

The Company You’ll Join

Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.

For more information about our offices and culture, check out our Carta careers page.

Scaled Customer Success Manager

Carta Law · Customer Success

About Carta Law

Carta Law is the world's largest AI-native legal services platform - rebuilding how legal work is structured, delivered and scaled. Combining deep legal expertise with proprietary AI infrastructure, we serve the world's leading venture-backed companies, founders and investors across every critical moment in a company's lifecycle: incorporation, fundraising, secondaries, governance and exit.

We sit inside Carta - the operating system for private markets. Our captive client base spans more than 70,000 companies across every stage of growth, giving Carta Law a deal-flow advantage no traditional firm can replicate.

We are not a traditional law firm. We are a technology company building the future of legal services - operating at the intersection of venture financing, software and AI, and scaling rapidly across the Americas, London and APAC. A dedicated team of R&D and product engineers, based across San Francisco, New York and London, works alongside our lawyers to build that future.

The Problems You'll Solve

As a Scaled Customer Success Manager, you'll own a portfolio of 40+ accounts post-onboarding - using smart prioritisation, great tooling, and a medium-touch model to drive retention and expansion across a broad book of business.

Specifically, you'll:

Own a portfolio of accounts as their primary contact post-onboarding - building strong relationships and ensuring clients are consistently getting value from Carta Law.
Triage and prioritise your portfolio by risk, strategic value, and expansion opportunity - deploying your time where it has the greatest commercial impact.
Conduct quarterly check-ins and bi-annual Executive Business Reviews - keeping clients engaged, informed, and aligned to their goals.
Leverage CS tooling and AI to manage portfolio health at scale - tracking account signals, personalising outreach, and identifying at-risk accounts before they churn.
Partner with Account Executives (AE) on renewals and expansion opportunities - identifying whitespace across Contracts, Compliance, and Funds, and surfacing commercial conversations at the right moment.
Synthesise account signals and surface client feedback to product and operations - acting as the voice of your clients internally to influence service design and roadmap.
Drive significant Net Dollar Retention across your portfolio, with a focus on whitespace opportunities, proactive risk management and early intervention.
Contribute to playbook development, sharing learnings that improve the scaled model for the whole team.

The Team You'll Work With

You'll be joining our Carta Law Customer Success (CS) team. We manage the full client lifecycle - from welcoming new clients through onboarding to building deep, lasting relationships with established fund managers and their legal teams.

We sit at the intersection of legal delivery, commercial strategy, and operations. Day-to-day you'll partner closely with AEs, legal delivery, and the CS Program Manager to ensure clients across your portfolio are healthy and growing. You'll be a key part of the team reporting to the Global Head of CS.

About You

We're looking for a client-focused, commercially aware professional who knows how to manage a broad book of business without losing the personal touch. You're organised, data-driven, and energised by the challenge of driving real outcomes at scale.

Specifically, we're looking for:

3+ years of experience in Customer Success or Account Management within SaaS or professional services. You've managed a portfolio of accounts and know how to balance competing priorities without dropping anything.
Portfolio management experience. You're comfortable managing 40+ accounts simultaneously - using data and tooling to triage effectively and deploy your time where it matters most.
Strong client communication skills. You communicate proactively, build rapport quickly, and handle difficult conversations with professionalism and empathy.
Commercial instincts. You spot expansion opportunities organically and know how to partner with sales to take them forward. You understand what drives ARR and how CS contributes.
Data-driven approach. You track GDR, account health scores, and expansion signals - and use them to drive decisions.
Comfort with tooling and AI. You're experienced with CS platforms and either already using AI to manage your portfolio more efficiently, or you're eager to.
Cross-functional collaboration. You work naturally with AEs, legal delivery, product, and operations - marshalling internal resources to get things done for your clients.
Prior experience in the legal industry or private markets is a significant advantage. Familiarity with venture capital, private equity, or fund operations gives you an immediate leg up in understanding our clients' world.

What We Offer

Competitive salary
Equity in Carta
Private health insurance
Flexible working arrangements
A high-growth environment where you'll build something that matters

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

$129,000 - $144,000 in New York $109,000 - $122,000 in New Jersey

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.