Front Desk Assistant

Skills & Qualifications:

• Welcome each guest with eye contact and in a friendly manner and address each guest by name when possible
• Check-in and check-out guests when they arrive and leave the premises, distribute keys, and room assignments making sure this is done efficiently and smoothly.
• 3. Answer phones and emails in a prompt and courteous manner for guest inquiries and questions.
• Manage online, phone and in-person room reservations.
• Confirm reservation in system and review all noted information.
• Process payments for room charges and other services provided by the hotel.
• Inform customers of all on-site amenities and any relevant information that is needed for their stay.
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Explain local amenities and attractions to guests. Provide details and recommendations about activities to do in the surrounding areas.
• Issue parking passes
• Together with The Richland’s Catering and Event Sales Manager and the Catering and Event Producer, ensure maximum occupancy with appropriate guest rooms are reserved for events guests.
• Make sure the lobby and reception space are always kept clean.
• Handle and investigate all guest and visitor complaints, and initiate service recovery procedures to ensure consistent guest satisfaction and continual improvement
• Work with housekeeping to make sure rooms are clean and fully stocked before new guests check into their rooms.
• Ensure good safety practices for employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Ensure full compliance of 24 Carrots’ and The Richland’s Standing Operating Procedures, policies, procedures, and service standards.

Ensure that guests have a pleasant experience by maintaining a high level of service and hospitality.

Pay Range: $20-$21

Benefits & Perks:

We are proud to be a 100% employee-owned company! Join our team and enjoy the benefits of a team that is invested in each other, where we measure success not only through the growth of our business, but the cultivation and growth of our people. Other benefits also include group health benefits, competitive pay, paid vacation and sick time, holiday pay, 401k retirement plan.

Let’s Grow Together!

Ready to Join Us?

If you are ready to take your career to the next level and join a team of creative, energetic, passionate and dedicated people, apply today!