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Added 1 min ago
H
Firmware Engineer
HP
Vancouver, WA · Vancouver
- $105,050 to $161,800 USD / year
HP is seeking an experienced Embedded Security Engineer to drive the development, integration, and evolution of security technologies for enterprise printing products.
Added 9 mins ago
J
Software Engineer II - Cloud-Native Agent Harness (Mecatl)
Jobgether
Remote, United States
- $157,500 to $192,500 USD / year
…applications and next steps. Our partner is looking for a Software Engineer II – Cloud-Native Agent Harness (Mecatl) based in United…
Added 9 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 9 mins ago
AI Research Engineer (Agentic Reinforcement Learning)
Jobgether
Remote, United States
As an AI Research Engineer specializing in Agentic Reinforcement Learning, you will drive research and innovation in next-generation intelligent systems.
Added 10 mins ago
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Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
We have an immediate need for a Project Engineer in Salt Lake City, UT. You'll work side by side with our Project Managers on planning, scheduling, resource allocation, and project…
Added 10 mins ago
T
Project Engineer
Therma
San Jose, CA
- $85,000 to $120,000 USD / year
Therma has an immediate need for a Project Engineer. This position is responsible for assisting the Project Manager and project management with the overall planning & scheduling, resource…
Added 11 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Pierre, SD
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 11 mins ago
Account Manager II
Arrow Electronics
Brookings, SD
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added 11 mins ago
C
Regional Maintenance Manager
CBRE
Pierre, SD
- $200,000 to $210,000 USD / year
…CBRE: including performance of mechanical and maintenance staff/systems and maintaining continuity throughout to provide overall quality control for all…
Added 11 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Pierre, SD
- $50,000 to $92,500 USD / year
…requirements. This is an excellent opportunity for a quality-focused engineer who enjoys combining automation expertise with strong analytical and problem-solving skills to deliver reliable…
Added 11 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Pierre, SD
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 11 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Pierre, SD
Ford Motor Company is growing our manufacturing expertise in electronics and electrical distribution systems (EDS). Our supplier business partners, are a very important part of this growth.…
Added 22 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Cheyenne, WY
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 22 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Cheyenne, WY
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 22 mins ago
C
Regional Maintenance Manager
CBRE
Cheyenne, WY
- $200,000 to $210,000 USD / year
…CBRE: including performance of mechanical and maintenance staff/systems and maintaining continuity throughout to provide overall quality control for all…
Added 22 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Cheyenne, WY
- $50,000 to $92,500 USD / year
…requirements. This is an excellent opportunity for a quality-focused engineer who enjoys combining automation expertise with strong analytical and problem-solving skills to deliver reliable…
Added 22 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Cheyenne, WY
Ford Motor Company is growing our manufacturing expertise in electronics and electrical distribution systems (EDS). Our supplier business partners, are a very important part of this growth.…
Added 23 mins ago
Field Engineer - Mission Critical - Dallas, TX
Military Spouse Jobs & VetJobs
United States
Job Summary: The Field Engineer is a vital entry-level role supporting field operations on large-scale, mission-critical data center projects. This position is responsible for layout…
Added 27 mins ago
Industrial Design Engineer, GES NA Ops Engineering
Amazon.com Services LLC
Nashville, TN
We’re looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our…
Added 27 mins ago
PD Methodology Engineer, Annapurna Labs - Cloud Scale Machine Learning
Annapurna Labs (U.S.) Inc.
Austin, TX · Cupertino, CA
…hardware in our data centers including AWS Inferentia, Trainium Systems (our custom designed machine learning inference and training datacenter servers). Our success depends on our…
Added 27 mins ago
Senior Engineer, SoC HAL
Annapurna Labs (U.S.) Inc.
Austin, TX · Cupertino, CA
Annapurna Labs builds the custom silicon at the heart of AWS machine learning servers, and we are hiring a senior engineer to own the architecture of the Hardware Abstraction Layer (HAL)…
Added 27 mins ago
Principal Engineer, Quantum Software Development
Cisco
San Jose, CA
As a Principal Software Engineer and hands-on technical leader, you will guide a team of engineers while actively contributing to the architecture and development of quantum software and…
Added 33 mins ago
O
Civil Engineer II - City
OKC
Oklahoma City, OK
- $39.52 to $60.39 USD / hour
…projects must be acquired prior to assuming the position. Civil Engineer II is a fully functional professional engineering classification responsible for developing design specifications…
Added 38 mins ago
RE
Project Engineer - Infrastructure Group
Royal Electric
Dallas, TX
- $64,800 to $90,000 USD / year
The Project Engineer will focus on airfield infrastructure projects in the surrounding region and will be an integral part of the project management team overseeing critical airfield…
Added 38 mins ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
…such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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