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Added just now
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Carson City, NV
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added just now
Solutions Architect - Nutanix Database Service
Nutanix
Carson City, NV
Infrastructure & Hybrid Cloud: Solid grounding in virtualization (AHV, ESXi), enterprise storage architectures, containerized databases (Kubernetes/NKP), and public cloud IaaS platforms…
Added 9 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Jackson, MS
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 9 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Jackson, MS
Infrastructure & Hybrid Cloud: Solid grounding in virtualization (AHV, ESXi), enterprise storage architectures, containerized databases (Kubernetes/NKP), and public cloud IaaS platforms…
Added 15 mins ago
Project Cyber Engineer
Deloitte US
Colorado Springs, CO
As a PROJECT - Security Engineer III on the Enterprise Security team, you will be responsible for supporting the implementation and delivery of cybersecurity solutions for government…
Added 16 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 19 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 31 mins ago
Infrastructure Engineer III
Insight Global
Columbus, OH
A client of Insight Global is seeking an experienced Windows & Virtualization Infrastructure Engineer to join an enterprise infrastructure team responsible for supporting and evolving…
Added 31 mins ago
CC
IT Engineer - Networking
Cuyahoga County Board of Developmental Disabilities
Cleveland, OH
- $75,000 USD / year
The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Networking Engineer to serve as the primary support for the distributed Cuyahoga DD network…
Added 1 hour ago
Technical Project Manager / Senior Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We are seeking a Technical Project Manager / Senior Technical Engineer to lead the CGI delivery of complex technical initiatives while providing senior technical leadership across multiple…
Added 1 hour ago
Infrastructure Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
The Infrastructure Engineer is an engineer responsible for designing, implementing, and managing enterprise infrastructure components that support reliable and scalable technology…
Added 1 hour ago
Solutions Engineer - Global
SHI International Corp
Home Office, NC · Home Office, SC
The Global Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives.…
Added 2 hours ago
T
W2 -Senior IT Engineer Azure Healthcare
TEKsystems
Bethesda, MD
- $40 to $74 USD / hour
Our client is seeking an experienced IT Engineer to support, improve, and modernize its enterprise technology environment. This position will serve as an experienced technical contributor…
Added 2 hours ago
Controls Engineer II
ASR Group/Domino Sugar
Baltimore, MD
The Senior Controls Engineer is the refinery’s technical authority for automation, instrumentation, industrial networking, and process control systems. This role ensures reliable, secure,…
Added 2 hours ago
Electronic Network Engineer
Northrop Grumman
San Diego
Northrop Grumman Aeronautics Systems is looking to add an Electronic Network Engineer to join our team in either San Diego (Rancho Bernardo), CA. This position will be in our Avionics…
Added 2 hours ago
Principal/ Sr. Principal Electronic Network Engineer
Northrop Grumman
San Diego
Northrop Grumman Aeronautics Systems is looking to add a Principal or Sr. Principal Electronic Network Engineer to join our team in Rancho Bernardo, CA, The candidate should be a…
Added 2 hours ago
An Electronic Network Engineer (Level 2 or 3)
Northrop Grumman
Palmdale · San Diego
Northrop Grumman Aeronautics Systems is looking to add an Electronic Network Engineer (Level 2 or 3) to join our team in either San Diego (Rancho Bernardo), CA or Palmdale, CA. This…
Added 2 hours ago
Principal/Sr. Principal Cyber Systems Engineer
Northrop Grumman
San Antonio
Northrop Grumman Mission Systems has an opening for a Principal or Sr. Principal Cyber Systems Engineer to join the K2 program. We are seeking a skilled and motivated engineer to support…
Added 2 hours ago
Senior Staff Cloud Engineer
HCA Healthcare
Nashville, TN
…like family! Jump-start your career as a Senior Staff Cloud Engineer today with HCA…
Added 2 hours ago
WI
System Storage Administrator
Woongjin, Inc
San Jose, CA
- $85,000 to $90,000 USD / year
Virtualization platform (VMware, KVM, and other)
Added 2 hours ago
Automated Operations Intern
Ericsson
Plano
Understanding of virtualization or cloud fundamentals
Added 3 hours ago
TT
Software Engineer, C++ Systems
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $325,000 USD / year
Join a systems engineering team building a GPU virtualization platform for AI and machine learning workloads. You will develop low-level C++ software that improves GPU utilization and…
Added 3 hours ago
Cyber Security Engineer
Academy Sports + Outdoors
Katy, TX
Working knowledge of database, networking, virtualization, and server hardware concepts
Added 3 hours ago
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Linux Infrastructure Engineer
TEKsystems
Irving, TX
- $60 to $75 USD / hour
…firewalls, Pacemaker/Corosync clusters, Galera database clusters, virtualization, applications, and customer connectivity.3.Diagnose complex Linux and network problems using command-line…
Added 3 hours ago
Systems Engineer
THUNDER VALLEY CASINO
Lincoln, CA
The Systems Engineer will perform technical and skilled duties in the operation of enterprise, client/server, and desktop computer systems and networks. Included are multiple online network…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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