Jobs in the United States

25+ jobs

Save this search

Added just now
Blackstone Data Science Product Engineering, Vice President
Blackstone Administrative Services Partnership
NY
…investment and portfolio company management teams to advise and support across a wide range of operational initiatives, corporate functions, and business subject areas. The group aims to…
Added 1 min ago
Software Engineer
Truist Bank
Charlotte, NC · Atlanta, GA
6. Participates actively in the full software development lifecycle, including requirements analysis, design discussions, development, testing, deployment, and support.
Added 1 min ago
Senior Associate Software Engineer
Truist Bank
Charlotte, NC
6. Participates in the full software development lifecycle, including requirements refinement, design discussions, development, testing, deployment, and support.
Added 1 min ago
Product Engineer I
Plexus Corp.
Neenah, WI
…world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle…
Added 1 min ago
TT
RADIAC Test Engineer (TOC)
Torch Technologies, Inc.
Remote, United States
- $65 to $75 USD / hour
Torch Technologies Inc., is seeking a Temporary On-Call (TOC) RADIAC Test Engineer to support U.S. Army Radiation Detection, Indication, and Computation (RADIAC) systems. The ideal…
Added 1 min ago
Cloud/Infrastructure Engineer
Torch Technologies, Inc.
Colorado Springs, CO
Support enterprise systems management, baseline configuration, and server administration across Windows and Linux environments.
Added 1 min ago
Rackscale Product Quality Engineer
Astera Labs
San Jose, CA · CA
…hyper-growth speed. As the Tech Lead Rackscale Product Quality Engineer, you will be Quality's single point of contact for rackscale, platform, and systems programs. You will give product…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
ZI
Azure Virtual Desktop SME
ZENITH INFOTEK LLC
Chicago, IL
- $50 to $55 USD / hour
Engineer, maintain, and support multiple Windows desktop images.
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
YI
Test Lab Operator
York International Corp.
United States
- $29.21 USD / hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 2 mins ago
Specialist, Test Engineer
L3Harris Technologies
San Diego, CA
We are seeking an experienced Test Engineer to support the design verification, characterization, and integration of automated RF test systems and subsystems (ATS). The ideal candidate will…
Added 2 mins ago
Senior Systems Engineer, Neuromodulation
Abbott Laboratories
Plano, TX
Understanding of Model-Based Systems Engineering (MBSE), SysML, or INCOSE-aligned practices, including experience using system models to support architecture, behavior, interface…
Added 2 mins ago
Plant Engineer - Boiler Specialist
Osceola, AR
Provide support for process improvements, performance monitoring, root cause analysis, engineering and construction activities, and operating and maintenance functions to ensure safe and…
Added 3 mins ago
Systems Engineer - CT
GE HEALTHCARE
Waukesha, WI
The Systems Engineer has the responsibility to design and develop photon counting CT products delivering customer workflow, feature functionality, product quality, reliability,…
Added 3 mins ago
Senior Systems Engineer - CT
GE HEALTHCARE
Waukesha, WI
The Senior Architect Systems Engineer has the responsibility to design and develop photon counting CT products delivering customer workflow, feature functionality, product quality,…
Added 3 mins ago
Senior Staff Platform Engineer
Veeam Software
Remote, United States
We are looking for a Senior Staff Platform Engineer to lead the design and evolution of our global cloud infrastructure, with deep expertise in Microsoft Azure. This role is ideal for a…
Added 3 mins ago
Software Engineer, Manufacturing
SpaceX
Bastrop, TX
…accelerate launch vehicle production and flight as well as systems that allow Starlink to grow into a worldwide fast, reliable Internet service. We are looking for engineers who treat…
Added 4 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
…moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they…
Added 4 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
…moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

Apply About employer

More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

Report this job