Jobs in the United States

25+ jobs

Save this search

Added just now
Sr Backend Software Engineer I
Tandem Diabetes Care Inc.
Remote, United States
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin…
Added 8 mins ago
AU
Union Journeyman Engineer
ABM US
West Los Angeles, CA · Los Angeles, CA
- $46.26 to $54.76 USD / hour
We are looking for a skilled and safety-focused Journeyman Engineer to support daily operations at a high-profile facility. In this role, you will be responsible for operating, maintaining,…
Added 10 mins ago
Electrical Engineer
Bureau of Alcohol, Tobacco, Firearms, and Explosives
Beltsville, MD
…causation. Responsibilities The major duties of the Electrical Engineer position include, but are not limited to, the following: Performs forensic electrical engineering…
Added 10 mins ago
ELECTRICAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
Added 10 mins ago
INTERDISCIPLINARY ENGINEER/ PHYSICIST
Naval Air Systems Command
Patuxent River, MD
Added 10 mins ago
Mission Systems Engineer (Principal/Sr Principal) - Signatures Limitations and Constraints Management Lead (AHT)
Northrop Grumman
Linthicum Heights, MD
Support MSEIT System I&T team in the planning and execution of space-to-ground testing activities
Added 10 mins ago
DevOps Engineer (Hybrid) - 30968
Huntington Ingalls Industries
Hanover, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 10 mins ago
Senior Automated Test Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 10 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Hagerstown, MD
The Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 10 mins ago
Sr. Release Train Engineer TS/SCI Polygraph
Leidos
Annapolis Junction, MD
Leidos is seeking a Sr. Release Train Engineer (RTE) to support a high-performing agile program leveraging the Scaled Agile Framework (SAFe). This role is part of a large, fast-paced effort…
Added 10 mins ago
T
W2 -Senior IT Engineer Azure Healthcare
TEKsystems
Bethesda, MD
- $40 to $74 USD / hour
Our client is seeking an experienced IT Engineer to support, improve, and modernize its enterprise technology environment. This position will serve as an experienced technical contributor…
Added 10 mins ago
M
FLEX Senior Systems Engineer - Oracle HCM Cloud
Marriott
Bethesda, MD
- $48.26 to $86.58 USD / hour
Marriott International is seeking an experienced and highly skilled FLEX Senior Systems Engineer with a focus on Oracle HCM Cloud Core HR & Security to serve as the technical and functional…
Added 10 mins ago
IG
Secret Network Engineer Mid
Insight Global
Bethesda, MD
- $28.5 to $31.12 USD / hour
Insight Global is searching for a Secret Network Engineer Mid to support one of our large federal clients in Norfolk, VA. Responsibilities will include but are not limited to:
Added 10 mins ago
Staff Software Engineer - IAM
General Motors
Annapolis, MD
Collaborate with application, infrastructure, and platform engineering teams to embed security requirements into system and service designs.
Added 10 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Annapolis, MD
10+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support
Added 10 mins ago
Lead Software Engineer
Evolent
Annapolis, MD
The Lead Software Engineer leads the design, development, and delivery of the web user experience for the Evolent Platform. This role defines the front-end architecture and technical…
Added 11 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Annapolis, MD
Configure and test security policies, infrastructure-as-code controls, deployment automation, and supporting integrations in coordination with cloud platform and application owners.
Added 11 mins ago
Quality/Principal Quality Engineer - 2nd Shift
Northrop Grumman
Baltimore, MD
…fuel those missions. By joining in our shared mission, we ’II support yours of expanding your personal network and developing skills, whether you are new to the field, or an industry…
Added 11 mins ago
Sr. Principal Engineer RF Microwave Design
Northrop Grumman
Baltimore, MD
We are looking for you to join our team as an RF Engineer based out of Linthicum, MD, in a role that will be 100% on-site.
Added 11 mins ago
Staff Engineer RF Microwave Design
Northrop Grumman
Baltimore, MD
We are looking for you to join our team as an RF Engineer based out of Linthicum, MD, in a role that will be 100% on-site.
Added 11 mins ago
Senior Principal Digital Hardware Engineer
Northrop Grumman
Baltimore, MD
…fuel those missions. By joining in our shared mission, we’ll support you by expanding your personal network and developing skills, whether you are new to the field, or an industry thought…
Added 11 mins ago
Clinical Specialist CRM - Baltimore
Medtronic
Baltimore, MD
Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through…
Added 11 mins ago
Senior Mainframe Capacity & Performance Engineer
CGI Technologies and Solutions, Inc.
Baltimore, MD
The successful candidate will support mission critical capacity and performance initiatives, evaluate application readiness for production deployment, perform systems performance analysis,…
Added 11 mins ago
Next Generation Desktop Environment (NGDE) Engineer – TS/SCI with Polygraph
General Dynamics Information Technology
Annapolis Junction, MD
Engineer and support UNIX/Linux servers, operating systems, and integrations with enterprise hardware and software across Enterprise
Added 11 mins ago
Controls Engineer II
ASR Group/Domino Sugar
Baltimore, MD
The Senior Controls Engineer is the refinery’s technical authority for automation, instrumentation, industrial networking, and process control systems. This role ensures reliable, secure,…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

Apply About employer

More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

Report this job