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Network Engineer- CCNA
TEKsystems
Charlotte, NC
- $38 to $41 USD / hour
DescriptionWe are seeking a Network Engineer to provide advanced engineering support for the organization's global Data, Voice, Security, and Wireless networks. This role will have a…
Added 9 mins ago
System Engineer - Intune AD Admin
Coventek Inc
Atlanta, GA
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
Added 14 mins ago
Network Engineer, Deployment & Support
Meta
Papillion, NE
Network Engineer, Deployment & Support Responsibilities:
Added 15 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Omaha, NE
Hands-on experience with IP Networking, server hardware and Linux OS
Added 15 mins ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
Omaha, NE
C.H Robinson is seeking a Senior Software Engineer role on our Global Forwarding
Added 15 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Lincoln, NE
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 15 mins ago
Hardware Engineer, PCB Layout
Meta
Lincoln, NE
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 15 mins ago
Supply Chain Capacity Engineer
Meta
Lincoln, NE
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 24 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Las Vegas, NV
Hands-on experience with IP Networking, server hardware and Linux OS
Added 33 mins ago
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Junior Network Administrator
TEKsystems
Columbus, MS
- $65,000 to $75,000 USD / year
…plant. This is a hands-on role, ideal for someone with solid networking fundamentals whos looking to grow into a Network Administrator or Network Engineer…
Added 40 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 41 mins ago
VTC/AV ENGINEER
QBE LLC (Federal)
Fort Jackson, SC
When senior leaders connect across classified networks, the call cannot drop. As QBE's VTC Engineer at Quantico, you will own the infrastructure that makes secure video collaboration…
Added 42 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 43 mins ago
Senior Embedded Firmware Engineer (Contractor)
Arlo Technologies, Inc.
CA
Arlo is seeking a talented Senior Embedded Firmware Engineer to develop next-generation IoT and video streaming products. In this role, you will design, implement, and optimize embedded…
Added 53 mins ago
Nondestructive Testing Engineer, Plain City Services Team
Amazon
Plain City, OH
…for you. We are currently seeking a Nondestructive Testing Engineer to serve as a technical resource within Amazon data…
Added 54 mins ago
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Beauty Sales - Makeup Artistry & Designer Brands - Beachwood Place
Nordstrom
Beachwood, OH
- $19.15 to $19.95 USD / hour
Drive to achieve sales goals, with interest in using networking and technology
Added 55 mins ago
Product Lifecycle Mechanical Engineer, Data Center Electrical Products and Services
Amazon
COLUMBUS, OH
…support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We…
Added 55 mins ago
Infrastructure Engineer III
Insight Global
Columbus, OH
A client of Insight Global is seeking an experienced Windows & Virtualization Infrastructure Engineer to join an enterprise infrastructure team responsible for supporting and evolving…
Added 55 mins ago
Data Center Civil Engineer, DCDE AMER Civil East
Amazon
COLUMBUS, OH
AWS is seeking a Data Center Civil Engineer to join its East Design team.
Added 55 mins ago
Lead Overhead Transmission Line Engineer - High Voltage (Midwest)
Jacobs
Columbus, OH
…participating in industry conferences, seminars, trade shows, and networking events to promote company services and stay updated on industry innovations and advancements is a…
Added 55 mins ago
CC
IT Engineer - Networking
Cuyahoga County Board of Developmental Disabilities
Cleveland, OH
- $75,000 USD / year
The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Networking Engineer to serve as the primary support for the distributed Cuyahoga DD network…
Added 1 hour ago
ASIC Design/SDC Engineer
Inabia Software & Consulting Inc.
San Jose, CA
You are a diligent Design/SDC Engineer with strong analytical skills and a deep understanding of timing constraints, including clock groups, exceptions, and clock exclusivity. Proficient in…
Added 1 hour ago
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Staff Network Engineer (AI Infrastructure)
Jobgether
Remote, United States
- $180,000 to $210,000 CAD / year
The Staff Network Engineer will design and build the networking automation that powers next-generation AI cloud infrastructure. This highly technical role focuses on automating the…
Added 1 hour ago
DE
Sr Systems Engineer
Disney Entertainment & Sports LLC
Glendale, CA · New York, NY
- $124,900 to $167,400 USD / year
Join Core Infrastructure as a Senior (P3) Systems Engineer focused on building, automating, and operating our storage platforms - including large-scale, multi-protocol NFS and S3 object…
Added 1 hour ago
AWS Network Security Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Cloud Network Security Engineer to support cloud network security across AWS heavy, multi cloud, and hybrid environments. This role is well suited for an early career…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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