Jobs in the United States

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Added 3 mins ago
Field Service Engineer
GEA Systems North America LLC
United States
GEA Systems North America LLC seeks a Field Service Engineer in Oakdale, MN and various unanticipated locations throughout the U.S. Responsibilities: Work focused on Blow Molders but…
Added 6 mins ago
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PageWide Web Press Workflow Solutions Engineer
HP
Corvallis
- $130,700 to $205,200 USD / year
The Workflow Solutions Engineer is responsible for the design, integration, validation, and lifecycle support of end‑to‑end production workflows for HP PageWide Web Press solutions. This…
Added 8 mins ago
Lead Software Engineer - Consumer Community Banking
JPMC page
New York, NY · NY · Plano, TX
As a Lead Software Engineer within Chase Travel, you will guide an agile team to design, build, and operate secure, stable, and scalable products. You will own technical outcomes…
Added 10 mins ago
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Embedded Software Engineer
Emerson
Shakopee, MN
- $110,000 to $150,000 USD / year
Join our Liquid Analysis team in Shakopee, MN, as a Senior Embedded Software Engineer - where you'll work on both new product development and sustaining engineering for process analytical…
Added 10 mins ago
E
Embedded Software Test Engineer
Emerson
Shakopee, MN
- $94,000 to $134,000 USD / year
Join our Liquid Analysis team in Shakopee, MN, as a Senior Embedded Software Test Engineer - where you'll work on testing new and legacy products for process analytical equipment that…
Added 10 mins ago
Senior Software Engineer - Agency Compensation
Travelers Indemnity Co
Hartford, CT
Travelers is seeking a Senior Software Engineer to join our team as we grow and transform our technology landscape. In this role, you will lead advanced, end-to-end software engineering…
Added 13 mins ago
Machine Shop Manufacturing Engineer II (Onsite)
Collins Aerospace
Jamestown, ND
Collins Aerospace is hiring a Machine Shop Manufacturing Engineer to support our long-bed machining and large-aluminum machining operations in Jamestown, ND. In this role, you'll combine…
Added 19 mins ago
Sr Backend Software Engineer I
Tandem Diabetes Care Inc.
Remote, United States
…than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team…
Added 19 mins ago
IC
Senior Tool Install Structural Engineer
Intel Corporation
OR
- $89,010 to $170,630 USD / year
As a Facilities Development Engineer, you will play a key role in designing and developing facilities infrastructure critical to Intel's manufacturing operations. You will focus on creating…
Added 19 mins ago
IC
Process Integration Development Engineer - TD Defect Metrology
Intel Corporation
OR
- $133,800 to $219,550 USD / year
As a Process Integration Development Engineer, you will play a pivotal role in advancing semiconductor technology by designing, executing, and analyzing experiments to enhance process…
Added 19 mins ago
IC
Intel Foundry Advanced Device Development Engineer
Intel Corporation
OR
- $136,900 to $193,270 USD / year
This position is in the Logic Technology Development team working in one of the most advanced semiconductor cleanroom facilities in the world. You will be designing, executing, and…
Added 19 mins ago
IC
Intel Foundry Advanced Device Development Engineer
Intel Corporation
OR
- $136,900 to $269,150 USD / year
This position is in the Logic Technology Development team working in one of the most advanced semiconductor cleanroom facilities in the world. You will be designing, executing, and…
Added 19 mins ago
IC
EDA Tool Software Engineer
Intel Corporation
TX · OR · CA
- $128,880 to $245,160 USD / year
…xACT, etc), and EM tools for high-frequency analysis on Intel's process technologies. Candidate will work with technology specification owners and validation teams in a coordinated fashion…
Added 19 mins ago
IC
EDA Tool Software Engineer
Intel Corporation
TX · OR · CA
- $149,600 to $284,580 USD / year
…xACT, etc), and EM tools for high-frequency analysis on Intel's process technologies. Candidate will work with technology specification owners and validation teams in a coordinated fashion…
Added 19 mins ago
IC
Module Development Engineer
Intel Corporation
OR
- $133,800 to $255,200 USD / year
As a Module Development Engineer, you will play a critical role in advancing Intel's semiconductor technologies by developing and optimizing complex manufacturing processes. You will design…
Added 24 mins ago
CO
GIS ENGINEER
City of Cathedral City
Cathedral City, CA
- $7,996.31 to $10,466.9 USD / month
Under general supervision, assists in the development and maintenance of all facets of a City-wide Geographic Information System (GIS); works closely with various City departments to assist…
Added 24 mins ago
CO
ASSISTANT CIVIL ENGINEER
City of Cathedral City
Cathedral City, CA
- $6,872.37 to $8,995.71 USD / month
ASSISTANT CIVIL ENGINEER: $82,468 - $107,948 per year
Added 29 mins ago
ELECTRICAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
Added 29 mins ago
INTERDISCIPLINARY ENGINEER/ PHYSICIST
Naval Air Systems Command
Patuxent River, MD
Added 30 mins ago
Senior DevSecOps Platform Engineer
CGI Technologies and Solutions, Inc.
Baltimore, MD
CGI is seeking a Senior DevSecOps Platform Engineer to build, evolve, and set direction for enterprise shared services platforms that support development teams across a large federal…
Added 30 mins ago
Senior Mainframe Capacity & Performance Engineer
CGI Technologies and Solutions, Inc.
Baltimore, MD
CGI Federal is seeking a Senior Mainframe Capacity & Performance Engineer to support the Social Security Administration (SSA), Division of Mainframe Systems Software (MSS), Mainframe…
Added 30 mins ago
DevSecOps Engineer (Mid-level)
CGI Technologies and Solutions, Inc.
Baltimore, MD
CGI is seeking a Mid Level DevSecOps Engineer to support and enhance enterprise shared services platforms utilized by development teams across the organization. The successful candidate…
Added 34 mins ago
A
Automotive Field Service Engineer
Aerotek
Chandler, AZ
- $42 to $55 USD / hour
Added 34 mins ago
A
Automotive Field Service Engineer
Aerotek
Los Angeles, CA
- $42 to $55 USD / hour
Added 35 mins ago
Senior Mechanical Engineer- (Hybrid)
Cisco Systems, Inc.
Austin, TX
…push boundaries and help each other grow. Because full product development - from design to qualification to production - is within our team, we’re able to think differently, experiment…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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