Jobs in the United States

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Added 1 min ago
J
Housing Programs Specialist II
San Jose, CA
- $36.01 to $48.25 USD / hour
Team Orientated – performs a wide variety of routine to complex technical duties to support departmental operations such as client services, owner services, leasing, and continued…
Added 1 min ago
NA
Data Centre Field Support Engineer (L1)
NTT America, Inc.
TX
- $19 to $24 USD / hour
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 5 mins ago
C
Home Health Aide
CorsoCare
Indianapolis, IN
- $16 to $19.5 USD / hour
Assist in the transport, transfer, ambulation, frequent positioning, provide ROM to clients and all other ADL’s as assigned. Use measures that ensure client and associate safety.
Added 5 mins ago
Director RM and Treasury Operations
Motrex LLC
Alpharetta, GA
…Committee. As a key member of Treasury, this role will also support cash management activities and work with the Assistant Treasurer on miscellaneous domestic cash management support as…
Added 5 mins ago
Inside Sales Representative
Corporate Interiors
Wayne, PA
…effective communication. The Inside Sales Representative will support our field sales team by qualifying and developing sales leads from multiple sources to create high quality sales…
Added 6 mins ago
TL
Associate Project Manager - Data Center Construction
TEAMLINX LLC
Salt Lake City, UT
- $75,000 to $100,000 USD / year
LINX is hiring an Associate Project Manager to support the execution of our largest hyperscale data center construction builds, paying $75,000 to $100,000 a year.
Added 6 mins ago
TL
Associate Project Manager - Data Center Construction
TEAMLINX LLC
El Paso, TX
- $75,000 to $100,000 USD / year
LINX is hiring an Associate Project Manager to support the execution of our largest hyperscale data center construction builds, paying $75,000 to $100,000 a year.
Added 6 mins ago
M
Quality Auditor
modis
Memphis, TN
- $21 to $23 USD / hour
Modis is seeking a Quality Auditor for a Contract with a client in Memphis, TN. The ideal candidate will perform quality control audits to verify manufacturing processes and products meet…
Added 6 mins ago
Associate Banker, 30 Hours, Fairfax, VA - Mosaic at Merrifield Branch
JPMC page
Fairfax, VA
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 6 mins ago
Markets Financial Resource Management - Associate
JPMC page
New York, NY · NY
As an Associate in Markets FRM, you will collaborate with Trading, Financing, and Client Service teams, as well as corporate support functions, to assess and optimize capital, balance…
Added 6 mins ago
Associate Banker, 30 Hours, Clinton Twp, MI - Groesbeck Metro Branch
JPMC page
Clinton Township, MI
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 6 mins ago
Associate Banker, 30 Hours, Clinton Twp, MI - Groesbeck Metro Branch
JPMC page
Clinton Township, MI
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 9 mins ago
SURE/Associate Manager - Client Services, Professional Services
Infosys
United States
Infosys is seeking an Associate Engagement Manager for its Services industry vertical. The person will lead all client interfaces within the assigned account scope and, along with the…
Added 10 mins ago
V
Physical Therapist Assistant (PTA) - Home Health
Vivie
Park Rapids, MN
- $28.08 to $36 USD / hour
Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
Added 11 mins ago
Configuration Data Manager (CDM) / Provisioner
A P Ventures, LLC
Remote, United States
…expectations. With 70+ prime contracts and a proven record of client success, APV continues to grow - and we’re looking for exceptional talent to grow with…
Added 11 mins ago
AU
Emergency Management Coordinator
Allied Universal
West Greenwich, RI
- $109,803.2 USD / year
…emergency preparedness, crisis planning, incident response support, and training programs at a Rhode Island client location. This role partners with security leadership and business…
Added 12 mins ago
RESEARCH ANALYST-(CHICAGO, IL)
Compass Group
CHICAGO, IL
The research analyst will work closely with various teams to understand their insight needs and support the development and execution of research that addresses key business objectives.…
Added 12 mins ago
SAFETY MANAGER
Compass Group
Caledonia, MI
…time injuries by providing safety and workers compensation support to the local units. The support provided will include: Training; Site visits/ inspection; implementation of policies and…
Added 12 mins ago
OPERATIONS MANAGER (EVS) 2nd Shift - Washington, D.C.
Compass Group
Washington, DC
At least 1 year of supervisory experience in support service related field with high customer/client contact.
Added 12 mins ago
CG
Hospitality Intern, Chartwells Higher Ed / University of Utah
Compass Group
Salt Lake City, UT
- $16.5 USD / hour
…resolution, planning and implementation of innovation, and client relationship skills. This internship involves hands-on experiences which will provide many opportunities for your personal…
Added 12 mins ago
E-Commerce Manager
Compass Group
FAYETTEVILLE, GA
Coordinate social media and social commerce opportunities that support product launches and online sales.
Added 12 mins ago
CATERING MANAGER
Compass Group
CHARLOTTE, NC
…industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate…
Added 13 mins ago
Senior Fire Protection Designer
Stantec
Houston, TX
…is ideal for an experienced fire protection designer who can support technically complex building projects, coordinate across disciplines, and help deliver high-quality fire protection…
Added 13 mins ago
Associate Financial Advisor - Dallas, TX
Edward Jones
United States
As an associate financial advisor at Edward Jones, you’ll work with the broader practice team - collaborating with one or more financial advisors and client support teammates - to deliver…
Added 13 mins ago
Medical Coding Specialist
Sanderson Firm
Remote, United States
…privately held companies in America. We are proud of our 100% client retention rate and our reputation for delivering innovative solutions that help clients achieve MSP-compliant…

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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