Jobs in the United States

25+ jobs

Save this search

Added 8 mins ago
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
The Senior Software Development Engineer in Test (SDET) will play a key role in ensuring the quality, reliability, and performance of innovative digital healthcare technology solutions. In…
Added 9 mins ago
Ground Software DevOps Release Engineer III (TS/SCI Required) - Blue Ring
Blue Origin Personnel, LLC
Denver, CO · Reston, VA
…space missions and advancing ground capabilities. The DevSecOps Engineer will bridge the gap between development, security, and operations. In this role, you will own the end-to-end…
Added 17 mins ago
Lead Specialist, Technical Architect
Pearson
Jefferson City, MO
ExamDeveloper is feature-rich and used by clients in a variety of ways, which creates a high volume of testing, automation, and release-readiness decisions. The product is supported by…
Added 37 mins ago
DN
AWS Cloud Data Engineer 3065-18
Delaware Nation Industries
Dahlgren, VA
- $150,000 to $170,000 USD / year
DNI is seeking a highly qualified Data Engineer to support the Joint Warfare Analysis Center (JWAC) under Air Force JWAC IT Services (JITS) Task Order 2. The Data Engineer will design,…
Added 37 mins ago
Senior Linux System Administrator - 306502
Delaware Nation Industries
Dahlgren, VA
The Senior Linux System Administrator will serve as a technical authority for Linux platforms, virtualization, automation, system security, performance, and lifecycle management. The…
Added 37 mins ago
DN
Cybersecurity System Engineer-306341
Delaware Nation Industries
Alexandria, VA
- $140,000 to $145,000 USD / year
Systems Integration Engineer IV is responsible for the design, development, and implementation of security and monitoring technology solutions in support of a federal agency's…
Added 37 mins ago
DN
AWS Cloud Data Engineer 3065-19
Delaware Nation Industries
Dahlgren, VA
- $150,000 to $170,000 USD / year
DNI is seeking a highly qualified Data Engineer to support the Joint Warfare Analysis Center (JWAC) under Air Force JWAC IT Services (JITS) Task Order 2. The Data Engineer will design,…
Added 39 mins ago
J
Senior QA/SDET
Jobgether
Remote, United States
- $180,000 to $210,000 USD / year
6+ years of experience in software quality engineering, including at least 3 years as an SDET or test automation engineer within a software engineering organization.
Added 1 hour ago
Senior DevOps
KēSTA I.T.
Remote, United States
KēSTA I.T. is seeking a remote DevOps Engineer to own production reliability, from safe releases and monitoring to incident response and the private cloud infrastructure behind them.
Added 1 hour ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
…principles, cell layout, equipment utilization, and right-sized automation, including weld…
Added 2 hours ago
Senior Biostatistician
DefinedTalent
Remote, United States
…transforming clinical data workflows with multi agent ai and automation; cutting cycle times, reducing cost and ensuring compliance. This is a senior individual-contributor role. You’ll own…
Added 2 hours ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe systems for high-stakes environments.
Added 2 hours ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
- Improve demos, automation, and educational content to reduce customer friction.
Added 2 hours ago
Principal Automation Engineer - Global Engineering
Genentech, Inc.
United States
As a Principal Automation Engineer you will be responsible for supporting large and/or complex facility/equipment improvement projects within our US manufacturing network as well as…
Added 2 hours ago
Electrical Hardware Engineer Intern
Hewlett Packard Enterprise
Sunnyvale, CA
Real-world experience developing engineering automation tools
Added 2 hours ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This…
Added 3 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
…digital experience for employees? As an Associate Technology Engineer on the Technology Engineering team, you’ll help design, configure, test, and improve the technology employees use every…
Added 3 hours ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
…Cybersecurity Analyst, Threat Intelligence Analyst, Network Security Engineer, Security Automation Engineer, or other technology security…
Added 3 hours ago
Graduate Development Program, Associate Engineer, Distribution Planning & Asset Management
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Distribution Planning & Asset Management team, you'll support long-term planning efforts that…
Added 3 hours ago
Graduate Development Program, Associate Engineer, Gas Asset Management and Engineering
natgridProd
Waltham, MA
Interested in using engineering, data, and technology to help shape the future of energy? As an Associate Engineer, you'll support a team focused on evaluating innovative energy solutions,…
Added 3 hours ago
Graduate Development Program, Associate Engineer, Gas Asset & Design Engineering
natgridProd
Waltham, MA
…keeps communities connected and energy flowing? As an Associate Engineer, you’ll support senior engineers and contribute to projects that help National Grid manage critical gas assets. Our…
Added 3 hours ago
Process Engineer
PRETIUM
Aurora, IL
Pretium Packaging is searching for a talented, hands-on Process Engineer for our plant in Aurora, Illinois.
Added 3 hours ago
Network Support Engineer, OISL
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We are seeking a Network Support Engineer for our Network Operations team within the Optical Inter-Satellite Link (OISL) organization. This is a high-impact role where you will be a key…
Added 3 hours ago
CyberArk Engineer Senior
SAIC
Washington, DC
SAIC is currently seeking a CyberArk Engineer Senior to support DOT. As a CyberArk Senior Systems Engineer, you'll play a key role in enhancing our cybersecurity and identity management…
Added 3 hours ago
TT
Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
- One to three years of software engineering experience in robotics, automation, or embedded systems, with experience beyond a junior-level profile.

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

Apply About employer

More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

Report this job