Jobs in the United States

25+ jobs

Save this search

Added just now
J
Scaled Customer Success Manager
Junction
Remote, United States
- $110,000 to $140,000 USD / year
- Use AI and automation to multiply your coverage – and know where a human touch still matters
Added just now
Application Security Engineer
Truist Bank
Charlotte, NC · Atlanta, GA · Raleigh, NC
Engineers DAST scan policies, authentication workflows, login sequences, session handling, API definitions, custom scripts, integrations, and automation for reliable and repeatable testing.
Added just now
Analyst, Business Tools
United States
…including the global CRM system and key integrations like email automation, business process flows, and sales data tools. As a process and project contributor, Analysts interface with…
Added just now
Associate Investment Strategist (Content Architecture)
United States
…and reporting. This role will serve as a key contributor to automation efforts throughout…
Added 1 min ago
Manager, Passive Components
PsiQuantum
Palo Alto, CA
Leads the development of simulation automation techniques and infrastructure to support photonic device design, model development, and performance validation.
Added 2 mins ago
SS
Alpha Implementations - Technology Delivery Lead, Vice President
State Street
Clifton, NJ
- $115,000 to $216,250 USD / year
Support adoption of automation, tooling, and AI-enabled capabilities that improve onboarding outcomes.
Added 2 mins ago
Principal Software Engineer – Guest Experience Site Reliability
CHN Choice Hotels International Services
United States
Write secure, stable, maintainable code to fix reliability defects, build tooling and automation, and strengthen the resiliency of our applications.
Added 2 mins ago
A
Senior Director, Global Study Start Up
AbbVie
North Chicago, IL
- $206,500 to $393,000 USD / year
Champion modernization of study start-up through AI, automation, predictive analytics, and digital technologies.
Added 2 mins ago
A
Senior Director, Global Study Start Up
AbbVie
Irvine, CA
- $206,500 to $393,000 USD / year
Champion modernization of study start-up through AI, automation, predictive analytics, and digital technologies.
Added 2 mins ago
A
Copy of Senior Director, Global Study Start Up
AbbVie
South San Francisco, CA
- $206,500 to $393,000 USD / year
Champion modernization of study start-up through AI, automation, predictive analytics, and digital technologies.
Added 2 mins ago
A
Senior Director, Global Study Start Up
AbbVie
Florham Park, NJ
- $206,500 to $393,000 USD / year
Champion modernization of study start-up through AI, automation, predictive analytics, and digital technologies.
Added 3 mins ago
Senior Epic Cadence Application Analyst (Remote Available)
Vanderbilt University Medical Center
Nashville, TN
Added 3 mins ago
UG
Geospatial Intelligence (GEOINT) Manager - Remote
UnitedHealth Group
United States
- $91,700 to $163,700 USD / year
Drive automation and process improvements using Python, SQL, APIs, and GIS workflows to improve speed, scale, and decision support
Added 3 mins ago
Director, Client Success
Healthcare Systems and Technologies, LLC
Remote, United States
…optimization across the client lifecycle, identifying where automation, predictive analytics, and AI-assisted workflows can make our teams more effective and our clients more successful,…
Added 3 mins ago
MH
Manager, Data Engineering and Integration
Marathon Health LLC
Remote, United States
- $140,000 to $175,000 USD / year
…operate data loads primarily through Boomi, SQL, and Python-based automation, and will serve as a key point of contact for clients, Client Success Managers (CSMs), and regional Vice…
Added 4 mins ago
Principal/Sr. Principal Cyber Systems Engineer
CORP-Corporate Office
United States
…execute across infrastructure, Linux system administration, automation, and virtualization in a secure environment. This individual should be self-motivated, detail-oriented, and effective…
Added 4 mins ago
DevOps Engineering Manager 1
CORP-Corporate Office
United States
…technical contributions supporting DevOps, software integration, automation, and deployment…
Added 4 mins ago
Sr. Manager NA FP&A Consolidation & Analysis
Western Union, LLC
Miami, FL
Knowledge of advanced analytics, automation, and AI tools.
Added 4 mins ago
MS
Parametric - Operations Analyst Cohort, Winter, 2027 (Recent Grads)
MS Services Group, Inc.
United States
- $60,000 to $90,000 USD / year
As investment operations evolve through data, automation, and AI, analysts gain hands-on experience supporting business-critical investment processes while helping identify opportunities to…
Added 4 mins ago
Structural Engineering Manager - Parsippany, NJ
EAD Management Services Inc
Parsippany-Troy Hills, NJ
EAD supports engineering, automation, and project delivery in industrial and manufacturing facilities. Work is often multi-discipline, fast-moving, and performed in active or existing…
Added 4 mins ago
Structural Engineering Manager - Omaha, NE
EAD Management Services Inc
Omaha, NE
EAD supports engineering, automation, and project delivery in industrial and manufacturing facilities. Work is often multi-discipline, fast-moving, and performed in active or existing…
Added 4 mins ago
Structural Engineering Manager - Cary, NC
EAD Management Services Inc
Cary, NC
EAD supports engineering, automation, and project delivery in industrial and manufacturing facilities. Work is often multi-discipline, fast-moving, and performed in active or existing…
Added 4 mins ago
Cyber Intelligence Analyst
Peraton
Linthicum, MD
…intelligence research and enrich reporting with an emphasis on…
Added 4 mins ago
Mobile Reverse Engineer
Peraton
Bethesda, MD
Support efforts to design, prototype, document, test, conduct exploitation automation and transition code analysis methods and tools specific to technical exploitation operations.
Added 4 mins ago
Program Manager (Infrastructure, AI and M&A)
Michael Baker International
Remote, United States
Experience delivering AI, generative AI, automation, data, or other emerging-technology initiatives.

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

Apply About employer

More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

Report this job